1998 Cadillac Eldorado Owner's Manual - Page 358

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as intermediary. If an this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be resolution bound by that decision. The entire dispute procedure should ordinarily takeabout 40 days from the time you file a claim until a decision is made. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injuryor death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information,contact the BBB at 1-800-955-5 100 or the Cadillac Customer Assistance Center at1-800-458-8006. If NHTSA receives similar complaints, it may open an defect exists in investigation, and if it finds that a safety a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington. D.C. area) or write to: Warranty Information Your vehicle comes with a separatewarranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information aboutmotor vehicle safety from the Hotline. 7-12