2004 Ford Mustang Owner Guide 3rd Printing - Page 147

Customer Assistance • The name of the dealer and the city where the dealership is located • The year and make of your vehicle • The date of vehicle purchase • The current odometer reading • The vehicle identification number (VIN) Additional Assistance If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state's warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items). • Protection against covered repair costs after your Bumper-to-Bumper Warranty expires. You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various 147 2004 04- Mustang (mus) Owners Guide (post-2002-fmt) USA English (fus)