2013 Ford C-MAX Energi Owner Manual Printing 3 - Page 256

Roadside Emergencies 255 Always • Call 911 if assistance is needed and advise that an electric or hybrid-electric vehicle is involved. • Do not touch exposed electrical components or the engine compartment, as a shock hazard may exist. • Avoid contact with leaking fluids and gases, and remain out of the way of oncoming traffic until emergency responders arrive. • When emergency responders arrive, tell them that the vehicle involved is an electric vehicle or hybrid-electric vehicle. Fires As with any vehicle, call 911 immediately if you see sparks, smoke, or flames coming from the vehicle. • Exit the vehicle immediately. • Advise 911 that an electric or hybrid-electric vehicle is involved. • As with any vehicle fire, do not inhale smoke, vapors, or gas from the vehicle, as they may be hazardous. • Remain a safe distance upwind and uphill from the vehicle fire. • Stay out of the roadway and stay out of the way of any oncoming traffic while awaiting the arrival of emergency responders. Post-Incident • Do not store a severely damaged vehicle with a lithium-ion battery inside a structure or within 50 feet (15 meters) of any structure or vehicle. • Ensure that passenger and cargo compartments remain ventilated (i.e., open door, trunk or liftgate). • For vehicles in the United States, notify Ford Motor Company 1-800-392-3673 (then follow the prompts on the voice response menu), an authorized Ford dealer or service center as soon as possible as there may be other steps to secure and/or discharge the HV battery. • For vehicles in Canada, notify Ford Motor Company 1-800-565-3673 (then follow the prompts on the voice response menu), an authorized Ford dealer or service center as soon as possible as there may be other steps to secure and/or discharge the HV battery. • Call 911 if you observe leaking fluids, sparks, smoke, or flames, or hear gurgling or bubbling from the HV battery. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)