2013 Ford C-MAX Energi Owner Manual Printing 3 - Page 429

428 Issue SYNC does not understand or is calling the wrong contact when I want to make a call. SYNC® Voice Command Issues Possible Possible Solution(s) Cause(s) • You may be • Review the phone voice commands at the beginning of using the wrong voice commands, the phone section. • Make sure you are saying OR • You may not be the contacts exactly as listed. saying the name For example, if a contact is saved as Joe Wilson, say "Call exactly as it is Joe Wilson". saved, OR • The system works better if • Contacts in you list full names, such as "Joe your phonebook may be very short Wilson" rather than "Joe". • Do not use special characters and similar, or they may contain such as 123 or ICE, as the system does not recognize them. special • If contacts are saved in CAPS, characters, OR you have to spell them. JAKE • Your requires you to say, "Call phonebook contacts may be J-A-K-E". saved in CAPS. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)