2014 Ford Escape Warranty Supplement Printing 1 - Page 320

SYNC™ Vehicle Health Report and Services (Traffic, Directions and Information) issues Issue Possible cause(s) Possible solution(s) · Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account. Voice command issues Issue Possible cause(s) Possible solution(s) SYNC does not understand · You may be using the wrong voice commands. what I am saying. · You may be speaking too soon or at the wrong time. · Review the phone voice commands and the media voice commands at the beginning of their respective sections. · Be aware that SYNC's microphone is either in your rear view mirror or in the headliner just above the windshield. · Review the media voice commands at the beginning of the media section. · Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. · Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". · If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". SYNC does not understand · You may be using the the name of a song or artist. wrong voice commands. · You may be saying the name differently than the way you saved it. · The system may not be reading the name the same way you are saying it. 318 Escape/Kuga (TM2)