1995 GMC Yukon Owner's Manual - Page 471

Cusromer Assistance Information Section Here you will find out how to contact GMC Truck if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects. This section includesinformation on: The CustomerSatisfaction Procedure, Customer Assistance for Hearing or Speech Impaired,BBB Auto Line Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance, and Service Publications. Customer Satisfaction Procedure Your satispaction and goodwill are important to your dealer and GMC Truck. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE - Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service,or Parts Manager, contact the owner of the dealership or the General Manager. 8-1