2014 Honda Odyssey 2014 Odyssey Navigation Manual - Page 297

Customer Assistance Resolving Problems If you run into a specific issue that you cannot resolve, consult the following help resources: • For navigation system issues: 2 Troubleshooting P. 278 There are also FAQs available online at www.hondanavi.com. • For traffic-related issues: 2 Traffic P. 280 • For reporting issues with the database or places/landmarks: 2 Reporting Errors P. 296 • Call Honda Automobile Customer Service. 2 Honda Automobile Customer Service Contact Information P. 296 Reporting Errors You can help to improve database accuracy by reporting any errors you encounter. • Report errors in freeways and main "verified" roads shown in black on the map at http://mapreporter.navteq.com/ dur-web-external/. • Please do not report errors in purple "unverified" roads. Maps for these areas are provided for reference only. 2 Unverified Routing P. 51 • Please do not report errors in places/ landmarks, such as changes in business names. Information about points of interest are constantly being updated. An updated database is available for purchase, usually in the fall of each year. 2 Obtaining a Navigation Update P. 297 • For vehicle position icon errors, screen error messages, or other GPS-related errors: 2 Troubleshooting P. 278 2 System Limitations P. 294 Honda Automobile Customer Service Contact Information Honda Navi American Honda Motor Co., Inc. Honda Automobile Customer Service Mail Stop 500-2N-7E 1919 Torrance Blvd. Torrance, CA 90501-2746 Tel: (800) 999-1009 Fax: (310) 783-3273 296 Reference Information Visiting a Dealer If you have a question that you cannot resolve using the available help resources, you can consult a dealer. Please identify the specific issue (e.g., error occurs when you enter a specific address, when driving on a certain road, or just when it's cold) so that the service technician can refer the issue to the factory so that a solution can be found. Be patient, the service technician may be unfamiliar with your specific issue.