1997 Mercury Tracer Warranty Guide 1st Printing - Page 2

1997 Mercury Tracer Manual

Page 2 highlights

2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined in Customer Assistance, on the inside front cover of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes; for details, see Dispute Settlement Board (page 28). KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any defects or damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and as a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage or defect when you receive your vehicle, notify your dealership immediately. MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for recording maintenance work done on your vehicle. Proper vehicle maintenance is the responsibility of the owner. Ford Motor Company may deny you warranty coverage if you fail to keep records and receipts indicating that the vehicle maintenance specified in the Service Guide has been performed. 2

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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in
Customer
Assistance
, on the inside front cover of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost -
the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes; for details, see
Dispute
Settlement Board
(page 28).
KNOW WHEN YOUR WARRANTY BEGINS
Your
Warranty Start Date
is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any defects or damage to paint, sheet
metal, upholstery, or other appearance items. But occasionally something
may slip past us, and as a customer may find that a vehicle was damaged
before he or she took delivery. If you see any damage or defect when
you receive your vehicle, notify your dealership immediately.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove box contains an
Owner Guide
and a
Service Guide
booklet
for reference and for recording maintenance work done on your vehicle.
Proper vehicle maintenance is the responsibility of the owner. Ford
Motor Company may deny you warranty coverage if you fail to keep
records and receipts indicating that the vehicle maintenance specified in
the Service Guide has been performed.
2