1997 Mercury Tracer Warranty Guide 1st Printing - Page 23

7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Ford or Mercury dealer as soon as possible after it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has filed the test. Your dealer will decide whether the repair is covered by the warranty. If there is a question about coverage, the final decision must be made by Ford within 30 days after you bring in your vehicle for repair. (The decision will be made within a shorter time if the law requires you to have the vehicle repaired more quickly in order to avoid additional penalties.) However, your dealer does not have to meet the deadline if you request a delay or agree to a delay, or if the delay is caused by an event for which neither Ford nor your dealer is responsible. You will be notified by Ford in writing if your claim for warranty coverage is denied. The notice will explain the basis for denying your claim. If you fail to receiver this notice, Ford will perform the warranty repair for free of charge. HOW DO I HANDLE EMERGENCY REPAIRS? If your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is not available - so that you must have covered repairs made by someone other than a Ford or Mercury dealer your Ford or Mercury dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will determine if the repair is covered under warranty. You should follow the same procedure if a warranted part is not available at your Ford or Mercury dealer within 30 days from the time you first bring your vehicle to your dealer for repairs, and you must go elsewhere for repairs. Any repair not completed within 30 days also constitutes an emergency, and any equivalent part may be used in an emergency situation. Ford will reimburse you for the repair expenses, not to exceed: (a) the 23