2000 Mercury Cougar Warranty Guide 1st Printing - Page 25

2000 Mercury Cougar Manual

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7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test. Your dealer will decide whether the repair is covered by the warranty. If there is a question about Performance Warranty coverage, the final decision must be made by Ford Motor Company within 30 days after you bring in your vehicle for repair. (The decision will be made within a shorter time if the law requires you to have the vehicle repaired more quickly in order to avoid additional penalties.) However, your dealer does not have to meet the deadline if you request a delay or agree to a delay, or if the delay is caused by an event for which neither Ford nor your dealer is responsible. You will be notified by Ford Motor Company in writing if your claim for warranty coverage is denied. The notice will explain the basis for denying your claim. If you fail to receive this notice, Ford will perform the warranty repair for you free of charge. HOW DO I HANDLE EMERGENCY REPAIRS? If your vehicle needs an emergency repair on emission-related parts, and a Ford Motor Company dealer is not available - so that you must have covered repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will determine if the repair is covered under warranty. You should follow the same procedure if a warranted part is not available at your Ford Motor Company dealer within 30 days from the time you first bring your vehicle to your dealer for repairs, and you must go elsewhere for repairs. 21

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7. Additional information about your emissions
warranty coverage, under Federal and California
requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.
Your dealer will decide whether the repair is covered by the warranty. If
there is a question about Performance Warranty coverage, the final
decision must be made by Ford Motor Company within 30 days after you
bring in your vehicle for repair. (The decision will be made within a
shorter time if the law requires you to have the vehicle repaired more
quickly in order to avoid additional penalties.) However, your dealer does
not have to meet the deadline if you request a delay or agree to a delay,
or if the delay is caused by an event for which neither Ford nor your
dealer is responsible.
You will be notified by Ford Motor Company in writing if your claim for
warranty coverage is denied. The notice will explain the basis for
denying your claim. If you fail to receive this notice, Ford will perform
the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency repair on emission-related parts, and
a Ford Motor Company dealer is not available - so that you must have
covered repairs made by someone other than a Ford Motor Company
dealer - your Ford Motor Company dealer will reimburse you for the cost
of repairs, including diagnosis. Be sure to obtain: (a) the parts that are
replaced; and (b) a receipt for the work. Take the parts and receipt to
your dealer, who will determine if the repair is covered under warranty.
You should follow the same procedure if a warranted part is not available
at your Ford Motor Company dealer within 30 days from the time you
first bring your vehicle to your dealer for repairs, and you must go
elsewhere for repairs.
21