1993 Oldsmobile Bravada Owner's Manual - Page 286

Customer Assistance lnfomation We prefer that you not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Our experience has shown thatthe Procedure. However, you may file a Customer Satisfaction Procedure claim at any time by contacting your described earlier in this section has been local Better Business Bureau (BBB) at very successful in achieving customer the following toll-free number: satisfaction. However, if you have not been substantially satisfied, Oldsmobile 1-800-955-5100. For hrther information about filing aclaim, you may also write wants you to be awareof GM's to: voluntary participation in a no-charge BBB AUTO LINE mediatiodarbitration program called Council of Better Business Bureaus BBB AUTO LINE. This program is 4200 Wilson Boulevard administered by the Council of Better Suite 800 Business Bureaus through local Better Arlington, V 22203 A Business Bureaus. The program can resolve individual disputes involving vehicle repairs and the interpretation of your New Vehicle Limited Warranty. GM Participation In Better Business Bureau Mediation/Arbitration Program* 284 In order to file a claim, you will have to provide your name and address, the vehicle identification number(VIN) of your vehicle,and a statement of the nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decision in your case, which you may accept or reject. If you accept a valid arbitrator decision, GM will be bound by that decision. The entire dispute settlement process should ordinarily take about 40 days from the time you file your complaintto the time a