ATI X3-256 User Guide - Page 44

38 Warranty Information • ATI Customer Care is unable to assist with refunds, returns, or exchange-specific inquiries. If resolving the problem being experienced is critical to your decision to keep the product, it is your responsibility to ensure that you know and are within the period of time your reseller will allow for refunds, returns, or exchange. • ATI is not responsible for any expense incurred accessing Customer Care. It is expected that customers will review the expense associated with the available support options and will choose the method that best meets their needs and budget. • ATI Customer Care reserves the right to limit support options for products that are not registered or are at End of Life. Warranty Information Hardware Warranty Service Statement ATI Technologies Inc. warrants to the original purchaser of the hardware that the product is in good working condition, according to its specifications at the time of shipment, for a period of three years from the date of original purchase. Should the product, in ATI's opinion, malfunction within the warranty period, ATI will, at its discretion, repair or replace the product upon receipt with an equivalent. Any replaced parts become the property of ATI. This warranty does not apply to the software component of the installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs, or modifications. Proof of purchase may be required, if doubt exists regarding warranty eligibility. Late model products are assumed to be under warranty. ATI accepts ordinals, photocopies and faxes as proof of purchase when required Warranty Service For warranty service instructions visit: ati.com/online/warranty or contact one of our Customer Service Representatives using one of the aforementioned means. • Before shipping any unit for repair, obtain an RMA number for warranty service. • When shipping your product, pack it securely, show the RMA and serial number of the product on the outside, and ship prepaid and insured. • ATI will not be held liable for damage or loss to the product in shipment. • Standard warranty service consists of repair upon receipt. • ATI reserves the right to replace the product with a serviced product at their sole discretion at any time. • You are responsible for the cost of shipping the product to ATI. ATI plays the cost of returning the product to you. Products which are repaired under warranty are guaranteed for the remainder of the original warranty period. Repairing or exchanging a product does not start a new warranty period. If, at the time of repair, a product is already "out of warranty" or within the last 90 days of the warranty period, ATI will guarantee the repair for the full 90 days. All other terms and conditions of the original warranty apply.