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Acer Aspire 7560 Aspire 7560, 7560G Service Guide - Page 161

Troubleshooting

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CHAPTER 4 Troubleshooting

Section	Page
Aspire 7560/7560G Service Guide	1
Table of Contents	5
Chapter 1: Hardware Specifications	11
Table of Contents	12
Features	15
Operating System	15
Platform	15
System Memory	15
Display	15
Graphics	16
Audio Subsystem	17
Storage Subsystem	17
Optical Media Drive	17
Communication	17
Privacy Control	18
Dimensions and Weight	18
Power Adapter and Battery	18
Special Keys and Controls	18
I/O Ports	19
Environment	19
Optional Items	19
Warranty	19
Software	20
Notebook Tour	21
Top View	21
Closed Front View	23
Rear View	24
Left View	25
Right View	27
Base View	28
Touchpad Basics	30
Using the Keyboard	31
Windows Keys	32
Hotkeys	33
System Block Diagram	35
Specification Tables	36
Computer specifications	36
System Board Major Chips	37
Processor	37
Processor Specifications	37
CPU Fan True Value Table (Tj=100)	38
System Memory	38
Memory Combinations	39
Video Interface	39
BIOS	40
LAN Interface	40
Keyboard	41
Hard Disk Drive (AVL components)	41
Super-Multi Drive	44
BD Drive	45
LED 17.3”	46
Display Supported Resolution (LCD)	47
Graphics Controller	47
Display Supported Resolution (GPU)	47
Bluetooth Interface	48
Bluetooth Module	48
Camera	48
Mini Card	48
Audio Codec and Amplifier	49
Audio Interface	49
Wireless Module 802.11b/g/n	50
Battery	50
VRAM	50
USB Port	50
HDMI Port	51
AC Adapter	51
System Power Management	51
Card Reader	52
System LED Indicator	52
System DMA Specification	53
System Interrupt Specification	54
System IO Address Map	55
System I/O Address Specifications	56
Chapter 2: System Utilities	59
Table of Contents	60
BIOS Setup Utility	61
Navigating the BIOS Utility	61
BIOS	62
Information	62
Main	64
Security	66
Boot	71
Exit	72
BIOS Flash Utilities	73
DOS Flash Utility	74
WinFlash Utility	76
HDD/BIOS Password Utilities	79
Clearing HDD Passwords	79
Clearing BIOS Passwords	81
Miscellaneous Tools	83
Using Boot Sequence Selector	83
Using Boot Manager	84
Using DMITools	85
Using LAN MAC EEPROM Utility	87
Chapter 3: Machine Maintenance Procedures	89
Table of Contents	90
Introduction	93
General Information	93
Recommended Equipment	93
Maintenance Flowchart	94
Getting Started	95
Dummy Card Removal	96
Dummy Card Installation	96
Battery Removal	97
Battery Installation	97
ODD Module Removal	99
ODD Module Installation	101
Logic Door Removal	102
Logic Door Installation	102
Main and Secondary HDD Module Removal	103
Main and Secondary HDD Module Installation	105
Main and Secondary HDD Module Carrier Removal	106
Main and Secondary HDD Module Carrier Installation	107
WLAN Module Removal	108
WLAN Module Installation	109
DIMM Module Removal	110
DIMM Module Installation	111
Keyboard Removal	112
Keyboard Installation	114
Upper Cover Removal	115
Upper Cover Installation	118
Touchpad FFC Removal	120
Touchpad FFC Installation	121
Power Board Removal	122
Power Board Installation	123
RJ45 Module Removal	124
RJ45 Module Installation	125
USB Module Removal	126
USB Module Installation	127
Bluetooth Module Removal	128
Bluetooth Module Installation	129
RTC Battery Removal	130
RTC Battery Installation	130
Speaker Module Removal	131
Speaker Module Installation	132
Mainboard Removal	133
Mainboard Installation	135
Thermal Fan Module Removal	136
Thermal Fan Module Installation	137
Thermal Module Removal	138
Thermal Module Installation	139
CPU Removal	140
CPU Installation	140
PCH Heatsink Removal	141
PCH Heatsink Installation	141
LCD Module Removal	142
LCD Module Installation	144
DC-IN Cable Removal	145
DC-IN Cable Installation	146
LCD Bezel Removal	147
LCD Bezel Installation	148
CCD Module Removal	151
CCD Module Installation	151
LCD Panel Removal	152
LCD Panel Installation	153
LCD Brackets Removal	155
LCD Brackets Installation	155
LVDS Cable Removal	156
LVDS Cable Installation	157
Microphone Module Removal	158
Microphone Module Installation	158
WLAN Antenna Removal	159
WLAN Antenna Installation	159
Chapter 4: Troubleshooting	161
Table of Contents	162
Introduction	163
General Information	163
Power On Issues	164
No Display Issues	165
LCD Failure	167
Keyboard Failure	168
Touchpad Failure	169
Internal Speaker Failure	170
Microphone Failure	172
USB Failure	173
Wireless Function Failure	174
Bluetooth Failure	175
Card Reader Failure	176
Thermal Unit Failure	177
Case Failure	178
Other Functions Failure	179
ODD Failure	180
Intermittent Problems	185
Undetermined Problems	185
Post Codes	186
Chapter 5: Jumper and Connector Locations	195
Table of Contents	196
Mainboard Top	197
Mainboard Bottom	198
Clearing Password and BIOS Recovery	199
Clearing Password	199
BIOS Recovery by Crisis Disk	200
Chapter 6: Field Replaceable Unit List	205
Table of Contents	206
Exploded Diagrams	208
Main Assembly	208
LCD Assembly	210
Lower Cover	212
FRU List	213
Screw List	224
Chapter 7: Model Definition and Configuration	225
Table of Contents	226
Aspire 7560	227
Aspire 7560G	237
Chapter 8: Test Compatible Components	267
Table of Contents	268
Microsoft® Windows® 7 Environment Test	270
Aspire 7560/7560G	270
Chapter 9: Online Support Information	285
Table of Contents	286
Information	287

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