Belkin F1D102 User Manual - Page 15

P73039_F1D102-eng_man.qxd 9/26/00 3:42 PM Page 14 Troubleshooting General Problems: Q: When cascading, the MASTER unit does not see the slave unit(s). A: • Refer to the Hardware Installation section for information on how to properly connect the daisy-chain cable. • Make sure that the daisy-chain cable that you are using is the F1D108-CBL. Using any other cable will not guarantee proper operation or video quality. • RESET the MASTER OmniView™ SE (or OmniView™ PRO), whichever the case may be. Monitor/Video Problems: Q: I am getting ghosting, shadowing or fuzzy images on my monitor. What do I do? A: • Check the cables and make sure they are inserted properly. • Your resolution and/or refresh rate is extremely high, or your cable is too long. Replace your VGA cables with coaxial, double-shielded cables such as Belkin A3H981-XX. • Check to make sure that the power adapter is plugged in and is working properly. It must be 9VDC, 600mA minimum. Make sure the power switch is on. • Lower your refresh rate and/or screen resolution settings. Keyboard Problems: Q: The keyboard is not detected, or a keyboard error is reported during boot-up. A: • Check the cables and make sure they are inserted properly in the correct ports. • Check to make sure that the power adapter is plugged in and is working properly. It must be 9VDC, 600mA minimum. Make sure the power switch is on. • RESET the OmniView™ SE by simultaneously pressing the BANK/SCAN and CHANNEL buttons on the front panel. • Do not press any keys on the keyboard while the selected computer is booting up. This is true for any PC, whether stand-alone or connected to a KVM switch. Q: The computers boot up fine, but the keyboard does not work. A: • Check the cables and make sure they are inserted properly in the correct ports. • Make sure the keyboard works when directly plugged into the computers. • Try a different keyboard, but use only 101, 102 or 104-key keyboards. • Make sure that the keyboard driver is for 101, 102 or 104-key keyboards, and not old XT keyboards. • Check to make sure that the power adapter is plugged in and is working properly. It must be 9VDC, 600mA minimum. Make sure the power switch is on. • RESET the OmniView™ SE by simultaneously pressing the BANK/SCAN and CHANNEL buttons on the front panel. PS/2 Mouse Problems at the Console or Computers: Q: The mouse is not detected during boot-up. A: • Check the cables and make sure they are inserted properly in the correct ports. • Check your computer/motherboard documentation making sure that the PS/2 mouse port (or IRQ) is enabled. • Make sure the mouse is directly plugged into the computer. Rebooting is necessary when trying this. If the computer still does not detect the mouse, then your computer's PS/2 mouse port has a problem. • RESET the OmniView™ SE by simultaneously pressing the BANK/SCAN and CHANNEL buttons on the front panel. 14