BenQ RP552H Installation Handbook - Page 100

Scheduling, please check if the content schedule is on-time or not.

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Check item Check if completed Does the problem still exist? Yes No [Content display abnormal] Please try to use another video/picture format and upload it again. [Cannot play after inserting a USB flash drive in standalone mode] Please check if X-Sign mode on player is changed to "Standalone Mode". [Cannot play after inserting a USB flash drive in standalone mode] Please check the file name and file path. [Content cannot displayed] Please launch a template on X-Sign Designer, and check if the play mode "Repeat" is on. If problems cannot be solved after performing the above actions, please re-flash the system firmware. Scheduling Check item Check if completed Does the problem still exist? Yes No [Content not showing] If the screen shows X-Sign wall paper, please check if the content schedule is on-time or not. [Content not showing] Please check if the storage size is larger than content type. [Stop playing in scheduling] Check if the schedule is "every date" or "specific date". If problems cannot be solved after performing the above actions, please re-flash the system firmware. 100 Appendix 4: Basic Troubleshooting Checklists for

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Appendix 4: Basic Troubleshooting Checklists for
Scheduling
[Content display abnormal] Please try to use another
video/picture format and upload it again.
[Cannot play after inserting a USB flash drive in standalone mode]
Please check if X-Sign mode on player is changed to “Standalone
Mode”.
[Cannot play after inserting a USB flash drive in standalone mode]
Please check the file name and file path.
[Content cannot displayed] Please launch a template on X-Sign
Designer, and check if the play mode “Repeat” is on.
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Check item
Check if
completed
Does the
problem still
exist?
Yes
No
Check item
Check if
completed
Does the
problem still
exist?
Yes
No
[Content not showing] If the screen shows X-Sign wall paper,
please check if the content schedule is on-time or not.
[Content not showing] Please check if the storage size is larger
than content type.
[Stop playing in scheduling] Check if the schedule is “every date”
or “specific date”.
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.