Bose Smart Soundbar 600 Multilingual Owners Guide - Page 46

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the soundbar: • Make sure the soundbar is connected to a live AC (mains) outlet. • Secure all cables. • Check the state of the soundbar (see page 36). • Download the Bose Music app and run available software updates. • Place the soundbar according to the placement guidelines (see page 15). • Move the soundbar within the recommended range of your ­mobile device for ­proper operation. • Make sure the soundbar is at least 1 - 3 ft (0.3 - 0.9 m) away from ­wireless equipment. • Check that any Wi-Fi access points are placed up to 8 - 10 ft (2.4 - 3.0 m) away from the soundbar, optional bass module, and optional surround speakers. OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM No HDMI eARC port on your TV SOLUTION Use your TV's HDMI ARC port. If your TV doesn't have an HDMI ARC port, use the optical cable to connect the soundbar to your TV. No HDMI eARC, HDMI ARC, or optical port on your TV If your TV is connected to a cable or satellite box, connect the HMDI cable from the soundbar to the cable or satellite box. Connect to your TV using an audio ­converter and separate ­audio ­cable, such as a coaxial, 3.5 mm or ­analog audio cable (not ­provided). The type of converter and cable you need depends on the audio output ports available on your TV. Soundbar doesn't power on Plug the power cord into a different AC (mains) outlet. Use the remote control to power on the soundbar (see page 21). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and ­plug them firmly into a live AC (mains) outlet. | 4 6 E N G