Bose SoundLink Revolve II Bluetooth Speaker Multilingual Owners Guide - Page 35

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the speaker: • Check the battery light 6 (see page 28). Charge your speaker if necessary. • Secure all cables. • Check the state of status lights (see page 28). • Place your speaker according to placement guidelines (see page 13). • Make sure your mobile device supports Bluetooth or pairing via NFC technology (see page 21). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM No power (battery) SOLUTION Battery may be in protection mode or discharged. Connect it to AC (mains) power. Battery does not charge Make sure you are using the Bose-provided USB cable and USB power supply. Connect the USB cable to a different USB power supply. Use a different USB cable. Connect to a different AC (mains) power source. Speaker does not pair with ­mobile device On your mobile device, turn the Bluetooth feature off and then on. Remove your speaker from the Bluetooth list on your device. Pair your device again. Pair a different device (see page 24). Clear your speaker's pairing list (see page 25). Pair your device again. Reset your speaker (see page 37). Speaker does not pair with NFC Unlock your device and turn on the B­ luetooth and NFC features. Tap and hold the NFC touchpoint on the back of your device to the top of your speaker. Remove your device from the case. Make sure a language is selected (see page 20). Use Bluetooth to pair your device (see page 22). | 3 5 E N G