Bose SoundSport Wireless Multilingual Owners Guide - Page 28

TROUBLESHOOTING If you experience problems with your headphones: • Make sure your headphones are powered on. • Charge the battery. • Verify the state of the status indicators (see page 14). • Move your mobile device closer to the headphones and away from any interference or obstructions. • Make sure your mobile device supports pairing via Bluetooth technology or NFC. If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Common solutions Problem Headphones don't pair with mobile device Headphones don't pair with NFC-enabled mobile device No sound What to do • On your mobile device: -- Turn the Bluetooth feature off and then on. -- Delete your Bose® SoundSport® headphones from the Bluetooth list on your mobile device. Pair again. • Pair a different mobile device (see page 19). • Visit: global.Bose.com/Support/SSW to see how-to videos. • Power the headphones off and then on. • Power your mobile device off and then on. • Clear the headphone pairing list (see page 23). • Unlock your mobile device and turn on the Bluetooth and NFC ­features. • Tap the NFC touchpoint on the back of your mobile device to the back of the inline remote. • Power the headphones off and then on. • Power your mobile device off and then on. • Increase the volume on your headphones and mobile device. • Press the Power/Bluetooth button to hear the ­connected mobile ­device. Make sure you are using the correct device. • Use a different music source. • Pair a different mobile device (see page 19). • If two mobile devices are connected, pause audio on the first mobile ­device and play audio on the other mobile device. • If two mobile devices are connected, move the mobile devices within range of the headphones (30 ft. or 9 m). 28 - ENGLISH