Brother International MFC 8500 Users Manual - English - Page 194

22 Troubleshooting and 22 Routine Maintenance Troubleshooting IMPORTANT For technical and operational assistance, you must call the country where you purchased the MFC. Calls must be made from within that country. Error Messages You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. (See Brother Numbers, page i.) Error Messages Error Message Cause Action CHANGE DRUM SOON The drum unit is near the end of its Use the drum unit until you have a life. print quality problem; then replace the drum unit with a new one. The drum counter was not reset. 1. Open the front cover and then press Clear. 2. Press 1 to reset. CHECK PAPER CHECK PAPER #1 CHECK PAPER #2 The machine is out of paper or paper is not properly loaded in the paper cassette. Refill the cassette or remove the paper and load it again. CHECK PAPER SIZE Your Paper Size setting may not be set correctly for the paper you are using (see pages 4-1). The paper in the cassette does not match the paper size you set in Menu, 1, 1. Either load the appropriate size paper or change the default setting. COMM. ERROR A poor quality phone line caused communications error. Try the call again. CONNECTION FAIL The fax machine you polled is not in Verify the other party's polling Polled Waiting mode. setup. 22 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E