Brother International MFC 8500 Users Manual - English - Page 199

If You Are Having Difficulty with Your Machine If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips. Difficulty Printing and Receiving Faxes Condensed print and horizontal streaks, the top and bottom of sentences are cut off. Vertical streaks/ black lines appear on faxes you receive. Fax Machine "Hears" voice as CNG tone. Horizontal streaks Received faxes appear as split or blank pages. Phone Line Dialing does not work or Connections Suggestions If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1800-284-4329 (in USA), 1-877-BROTHER (in Canada) or 1-514-685-6464 (in Montreal). Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your the machine's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (see Page 22-17), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada) or 1-514-685-6464 (in Montreal). If your fax machine is set to Easy Receive ON, it is more sensitive to sounds. Your fax machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing #51 if you are at an extension phone or press Stop/Exit if you are at the fax machine or an external phone. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, Page 5-3.) You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. If the received data is divided and printed on 2 pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using. (See Page 4-1.) If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the paper in your machine. (See Page 5-3.) Check for a dial tone. Change TONE/PULSE setting. (See Page 4-8.) Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook -OR-by lifting the handset, and dialing the number. Wait to hear fax receiving tones before pressing Fax Start T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 22 - 6