Canon 3950B002 User Manual - Page 107
JPEG or BMP PICT file., s], or [Multi Specified s]. If you select [Single
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Contents Back Previous Page Next Page Problem 4 Solutions Both sides are not scanned even when the Duplex scanner driver setting is enabled. In CaptureOnTouch or CapturePerfect 3.0, executing a job for which single-sided (simplex) scanning is registered will always result in simplex scanning, regardless of scanner driver settings. For example, if [Simplex] is selected under the [Scanner setting] tab of the [Job Register] dialog box in CaptureOnTouch, scanning will always be single-sided for that job. Even if you configure scanner driver settings from [Scan Batch to File] under the [Scan] menu in CapturePerfect 3.0, a job will always be performed according to its registered settings. To perform duplex scanning, either change the job setting or create another job for duplex scanning. Problem 5 Solutions If white lines or streaks appear in scanned images. Clean both sides of the scanner glass, and the rollers (both rubber and metal). If a sticky substance such as glue or correction fluid is found, carefully wipe with just enough pressure to clean the area where the lines appear. If the problem cannot be solved by cleaning, the internal glass may be scratched. Contact your local authorized Canon dealer. Problem 6 Solutions Pages are missing. When the scanner driver's [Scanning Side] setting is [Skip Blank Page], documents with very little black may be unintentionally skipped. Select another scan mode setting such as [Simplex] or [Duplex], or decrease the [Ratio of black pixels]. If pages are skipped due to the document double feeding, see "Problem 7 Documents jam (or double-feed)". Problem 7 Solutions Documents jam (or double-feed). (1) Confirm that the roller is installed in the scanner according to the Setup Guide page inserted in Reference Guide. The roller is not installed in the scanner when shipped, and proper feeding is not possible until it is installed. If the roller has been installed correctly, clean it if necessary. (2) Proper scanning may not be possible when document pages stick together due to static electricity. Fan the documents before you load them. (3) Set the feed selection lever to (Bypass), and manually feed the scanner one page at a time. Problem 8 Solutions Scanned images are saved in TIFF instead of JPEG format. When the scanner driver's [Mode] setting is [Auto Color Detection], documents detected as black and white (binary) are automatically saved as TIFF images, regardless of document settings. This occurs because JPEG format does not support black and white binary format images. If you want to save all images in JPEG format, change the scanning [Mode] to either [Color] or [256-level Gray]. Problem 9 Solutions Each scanned image of a multi-page document is saved as a separate document. • With CaptureOnTouch, you can scan multiple pages into one image file when TIFF or PDF file format is selected. To do this, select [File type], click the [Detail Settings] button, and select [Save all pages as one file] in the displayed dialog box. • When you select [Scan Batch to File] from the [Scan] menu in CapturePerfect, a dialog box appears with a pull-down menu at the bottom that allows you to select [Single Page], [Multi Page (All Pages)], or [Multi Page (Specified Pages)]. If you select [Single Page], each page of a multi-page document is saved as a separate image file. To save multiple pages to a single image file, select [Multi Page (All Pages)] or [Multi Page (Specified Pages)]. Problem 10 Documents feed, but no scanned images are saved. Solutions When Panel-Feeding is selected as the feeding method on the scanner driver's setting screen, after a document is fed, scanning does not occur until the scan button is clicked on the scan panel. Problem 11 Scanned images of multiple pages cannot be saved in a single Solutions JPEG or BMP (PICT) file. Multiple scanned images cannot be saved in a single JPEG or BMP (PICT) file. Save the images in either TIFF or PDF format. 107