Canon C5000 User Manual - Page 231

Problem Repeated paper jams occur Cause The paper you are using may be causing the jams. Envelopes do not load Envelopes may not be loaded correctly. You may need to choose the envelope setting in your printer driver. Envelopes may not match specifications for this unit. Faxing Problems Problem Cannot send a document Cause The MultiPASS may have overheated. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). The document may not have been fed correctly into the MultiPASS. Solution Fan the paper before stacking it in the sheet feeder. This keeps the sheets of paper from sticking together. Check that the paper you are using and your printing environment are within the specifications of the unit. See Appendix A, Specifications, for details. Make sure the envelopes are loaded properly. (See page 2-24.) Make sure there are no more than 10 envelopes in the sheet feeder. Make sure you select the correct envelope size in the Paper Setting dialog box in your printer driver. Envelopes must be U.S. Commercial number 10 (9.5 × 4.1 inches) or European DL envelopes (220 × 110 mm). Solution Unplug the unit and let it cool for several minutes. Try sending again. If you have a pulse line, be sure the MultiPASS is set for pulse dialing. Remove the document, stack it, and feed it into the unit correctly (see page 1-14). Make sure the operator panel is closed. Troubleshooting Chapter 10 Troubleshooting 10-19