Canon EOS 40D ImageBrowser Instruction Manual Macintosh (EOS 40D) - Page 63

Troubleshooting, Installation could not be completed correctly, IB does not work

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Troubleshooting If IB is not operating correctly, refer to the items below. Installation could not be completed correctly O You cannot install software unless you are logged into an account with Administrator privileges. Log in again into an account with Administrator privileges. For how to log in and how to specify Administrator settings, refer to the User's Manual for the Macintosh computer you are using or for Mac OS X. IB does not work O IB does not operate correctly on a computer if its system requirements does not meet. Use IB on a computer with compatible system requirements (p.2). O Even if your computer has the RAM capacity (memory) described in the system requirements (p.2), if other applications are running at the same time as IB, you may not have sufficient RAM (memory). Quit any applications other than IB. O The software preferences file may be corrupted. Quit all applications and follow the procedure below to delete the preferences file from the [Preferences] folder before restarting IB. In the hard disk drive where the system is saved, open the [Users] folder X folder of the logged in user X [Library] folder X [Preferences] folder, and delete the preferences files below. Preferences Description ImageBrowser Preferences Preferences file for the ImageBrowser RAW Image Task Pref Preferences file for the RAW Image Task PhotoStitch Preferences Preferences file for the PhotoStitch Images do not display properly O Images that are not supported by IB (p.2) do not display. There are various types of JPEG and TIFF images, so JPEG images other than Exif 2.2 and 2.21 compatible images and TIFF images other than Exif compatible images may not display properly. O With initial settings, the color of images that have been shot in Adobe RGB appear weak. In this case, check the [Color Management] window in preferences and checkmark [Apply color matching] (p.60). Color management is performed and the color of the image shot with an Adobe RGB setting and the image shot with an sRGB setting are matched. Introduction Contents at a Glance 1Basic Operation 2Advanced Operation 3High-Level Functions 4 Preferences Reference Index 62

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62
1
2
3
4
Introduction
Contents at
a Glance
Basic
Operation
Advanced
Operation
High-Level
Functions
Reference
Preferences
Index
Troubleshooting
If IB is not operating correctly, refer to the items below.
O
You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges.
For how to log in and how to specify Administrator settings, refer to
the User’s Manual for the Macintosh computer you are using or for
Mac OS X.
O
IB does not operate correctly on a computer if its system
requirements does not meet. Use IB on a computer with compatible
system requirements
(p.2)
.
O
Even if your computer has the RAM capacity (memory) described in
the system requirements
(p.2)
, if other applications are running at the
same time as IB, you may not have sufficient RAM (memory). Quit
any applications other than IB.
O
The software preferences file may be corrupted. Quit all applications
and follow the procedure below to delete the preferences file from the
[Preferences] folder before restarting IB.
In the hard disk drive where the system is saved, open the [Users]
folder
X
folder of the logged in user
X
[Library] folder
X
[Preferences]
folder, and delete the preferences files below.
Installation could not be completed correctly
IB does not work
Preferences
Description
ImageBrowser Preferences
Preferences file for the
ImageBrowser
RAW Image Task Pref
Preferences file for the RAW Image
Task
PhotoStitch Preferences
Preferences file for the PhotoStitch
O
Images that are not supported by IB
(p.2)
do not display. There are
various types of JPEG and TIFF images, so JPEG images other than
Exif 2.2 and 2.21 compatible images and TIFF images other than Exif
compatible images may not display properly.
O
With initial settings, the color of images that have been shot in Adobe
RGB appear weak. In this case, check the [Color Management]
window in preferences and checkmark [Apply color matching]
(p.60)
.
Color management is performed and the color of the image shot with
an Adobe RGB setting and the image shot with an sRGB setting are
matched.
Images do not display properly