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Canon iPF6100 iPF6100 User Manual - Page 701

Error Message, Responding to Messages - error codes

UPC - 013803059731

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Error Message Responding to Messages Responding to Messages Responding to Error Messages Warning messages Warning messages are shown on lines 2-4 of the Display Screen. Although warning messages do not prevent printer operation, you should check the message and take the appropriate action. (→P.689) Error messages (if action can be taken) Error messages are indicated on the Display Screen if you must respond before the printer can resume operation. Check the message and take the appropriate action. (→P.689) Error messages (if no action can be taken) In the following situations, turn off the printer and wait at least three seconds before restoring power. If the message is still displayed, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. • The error message is displayed with the following instructions: Turn off printer, wait, then turn on again. • "ERROR" is displayed, followed by the error code and Call for service. Error Message 687

Section	Page
TOP	1
Contents	3
Introduction	15
How to use this manual	15
About This User Manual	15
Viewing Videos of Explanations	17
HTML Version of the Manual for Printing	18
Printer Parts	22
Printer parts	22
Front	22
Back	23
Top Cover (Inside)	24
Tray Feed Area	25
Roll Paper Unit Cover (Inside)	26
Carriage	27
Ink Tank Cover (Inside)	28
Control Panel	29
Vents	32
Control Panel	33
Turning the Printer On and Off	33
Printer Modes	35
Switching Modes	40
Printer Menu Operations	43
Main Menu Operations	44
Menu Structure	49
Main Menu Settings	63
Main Menu Settings (During Printing)	73
Submenu Display	75
Status Print	76
Optional accessories	83
Stand	83
Roll Holder Set	84
IEEE 1394 Expansion Board	85
Printer Specifications	86
Specifications	86
Basic Environmental Performance	91
Print Area	92
Basic Printing Workflow	94
Printing procedure	94
Loading and Printing on Rolls	94
Loading and Printing on Sheets in the Paper Feed Slot	99
Printing Options Using Rolls and Sheets	101
Printing from Windows	102
Printing from Mac OS X	103
Printing from Mac OS 9	105
Specifying Paper in the Printer Driver (Windows)	107
Specifying Paper in the Printer Driver (Mac OS X)	109
Specifying Paper in the Printer Driver (Mac OS 9)	111
Canceling print jobs	113
Canceling Print Jobs from the Control Panel	113
Canceling Print Jobs from Windows	115
Canceling Print Jobs from Mac OS X	117
Canceling Print Jobs from Mac OS 9	119
Handling Paper	121
Paper	121
Paper	121
Types of Paper	122
Paper Sizes	127
Handling rolls	129
Selecting the Roll as the Paper Source	129
Loading Rolls on the Roll Paper Holder	130
Removing Rolls From the Roll Holder	132
Loading Rolls in the Roll Feed Unit	133
Removing Rolls from the Roll Feed Unit	136
Selecting the Paper Type (Roll)	138
Specifying the Paper Length (Roll)	139
Feeding Roll Paper Manually	140
Detection of the Remaining Roll Paper	141
Cutting the Leading Edge of Roll Paper Automatically	142
Specifying the Cutting Method for Rolls	143
Reducing Dust from Cutting Rolls	148
Specifying the Ink Drying Time for Rolls	149
Clearing Jammed Roll Paper	152
Clearing Jammed Paper (Paper Feed Slot)	156
Roll Holder Set	157
Attaching Accessories to the Roll Holder	158
Feeding Paper from the Roll Feed Unit	160
Removing the Roll Feed Unit	161
Installing the Roll Feed Unit	162
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	163
Media Detailed Settings Dialog Box (Windows)	165
Media Detailed Settings Dialog Box (Mac OS X)	166
Media Detailed Settings Dialog Box (Mac OS 9)	167
Handling sheets for paper feed slots	168
Selecting the Sheet as the Paper Source	168
Loading Sheets Manually	170
Selecting the Paper Type (Sheet)	176
Selecting the Paper Size (Sheet)	177
Removing Sheets from the Top Paper Feed Slot	178
Removing Heavyweight Paper from the Front Paper Feed Slot	179
Clearing Jammed Paper from the Tray	180
Output Stacker	183
Using the Output Stacker	183
Output Stacker Precautions	185
Enhanced Printing Options	186
Print quality and color settings	186
Choosing a Paper for Printing	186
Giving Priority to Particular Graphic Elements and Colors for Printing	187
Printing Photos and Images (Windows, Mac OS X)	191
Printing Photos and Images (Mac OS 9)	193
Printing Line Drawings and Text (Windows, Mac OS X)	195
Printing Line Drawings and Text (Mac OS 9)	196
Printing Office Documents	197
Adjusting the Color in the Printer Driver	198
Printing in Ideal Colors for Light in the Viewing Environment	202
Printing Photos in Monochrome	203
Choosing the Document Type and Printing Conditions (Windows)	204
Choosing the Document Type and Printing Conditions (Mac OS X)	206
Choosing the Document Type and Printing Conditions (Mac OS 9)	209
Fine-Tuning Colors of Photos and Images (Windows)	212
Fine-Tuning Colors of Photos and Images (Mac OS X)	215
Fine-Tuning Colors of Photos and Images (Mac OS 9)	218
Fine-Tuning Monochrome Settings When Printing Photos (Windows)	221
Fine-Tuning Monochrome Settings When Printing Photos (Mac OS X)	223
Fine-Tuning Monochrome Settings When Printing Photos (Mac OS 9)	226
Printing Line Drawings and Text (Windows)	229
Printing Line Drawings and Text (Mac OS X)	231
Printing Line Drawings and Text (Mac OS 9)	234
Printing Office Documents (Windows)	236
Printing Office Documents (Mac OS X)	238
Printing Office Documents (Mac OS 9)	240
Printing Photos and Images (Windows)	242
Printing Photos and Images (Mac OS X)	244
Printing Photos and Images (Mac OS 9)	247
Printing Photos in Monochrome (Windows)	250
Printing Photos in Monochrome (Mac OS X)	252
Printing Photos in Monochrome (Mac OS 9)	255
Printing enlargements or reductions	258
Resizing Originals to Match the Paper Size	258
Resizing Originals to Fit the Roll Width	259
Resizing Originals by Entering a Scaling Value	260
Printing Enlargements of Scanned Originals from a Color imageRUNNER	261
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	262
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	264
Resizing Originals by Entering a Scaling Value (Windows)	266
Resizing Originals by Entering a Scaling Value (Mac OS X)	268
Resizing Originals by Entering a Scaling Value (Mac OS 9)	271
Resizing Originals to Fit the Roll Width (Windows)	275
Resizing Originals to Fit the Roll Width (Mac OS X)	277
Resizing Originals to Fit the Roll Width (Mac OS 9)	280
Resizing Originals to Match the Paper Size (Windows)	283
Resizing Originals to Match the Paper Size (Mac OS X)	285
Resizing Originals to Match the Paper Size (Mac OS 9)	288
Printing at full size	291
Printing on Oversized Paper	291
Borderless Printing at Actual Size	293
Borderless Printing at Actual Size (Windows)	295
Borderless Printing at Actual Size (Mac OS X)	297
Borderless Printing at Actual Size (Mac OS 9)	300
Printing at Full Size (Windows)	304
Printing at Full Size (Mac OS X)	306
Printing at Full Size (Mac OS 9)	309
Borderless Printing	311
Borderless Printing on Paper of Equivalent Size	311
Borderless Printing by Resizing Originals to Fit the Roll Width	313
Borderless Printing at Actual Size	315
Borderless Printing at Actual Size (Windows)	317
Borderless Printing at Actual Size (Mac OS X)	319
Borderless Printing at Actual Size (Mac OS 9)	322
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	326
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	328
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS 9)	331
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	335
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	337
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS 9)	340
Printing banners or at other non-standard sizes	344
Printing Vertical or Horizontal Banners (Large-Format Printing)	344
Printing on Non-Standard Paper Sizes	345
Printing on Non-Standard Paper Sizes (Windows)	346
Printing on Non-Standard Paper Sizes (Mac OS X)	350
Printing on Non-Standard Paper Sizes (Mac OS 9)	352
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	355
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	359
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS 9)	362
Tiling and multiple pages per sheet	366
Printing Multiple Originals Next to Each Other	366
Printing Multiple Pages Continuously	368
Printing Multiple Pages Per Sheet	369
Printing Posters in Sections	370
Printing Large Posters (Windows)	371
Printing Large Posters (Mac OS 9)	373
Printing Multiple Originals Next to Each Other (Windows)	375
Printing Multiple Originals Next to Each Other (Mac OS X)	377
Printing Multiple Pages Continuously (Windows)	379
Printing Multiple Pages Continuously (Mac OS X)	380
Printing Multiple Pages Continuously (Mac OS 9)	382
Printing Multiple Pages Per Sheet (Windows)	384
Printing Multiple Pages Per Sheet (Mac OS X)	386
Printing Multiple Pages Per Sheet (Mac OS 9)	389
Centering originals	392
Printing Originals Centered on Rolls	392
Printing Originals Centered on Sheets	393
Printing Originals Centered on Rolls (Windows)	394
Printing Originals Centered on Rolls (Mac OS X)	396
Printing Originals Centered on Rolls (Mac OS 9)	399
Printing Originals Centered on Sheets (Windows)	402
Printing Originals Centered on Sheets (Mac OS X)	404
Printing Originals Centered on Sheets (Mac OS 9)	406
Conserving roll paper	409
Conserving Roll Paper by Rotating Originals 90 Degrees	409
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	410
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	411
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	413
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS 9)	416
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	418
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	420
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS 9)	423
Printing CAD Drawings	425
Printing CAD Drawings	425
Printing Line Drawings and Text (Windows)	426
Printing Line Drawings and Text (Mac OS X)	428
Printing Line Drawings and Text (Mac OS 9)	431
Other useful settings	433
Printing With Watermarks	433
Making the Original Orientation Match the Paper Orientation	434
Using Favorites	435
Cutting Roll Paper After Printing	435
Printing from Photoshop	436
Using PosterArtist to Compose Originals	437
Cutting Roll Paper After Printing (Windows)	438
Cutting Roll Paper After Printing (Mac OS X)	439
Cutting Roll Paper After Printing (Mac OS 9)	441
Making the Original Orientation Match the Paper Orientation (Windows)	443
Making the Original Orientation Match the Paper Orientation (Mac OS X)	445
Making the Original Orientation Match the Paper Orientation (Mac OS 9)	448
Printing with Watermarks-COPY, FILE COPY, and so on (Windows)	450
Printing with Watermarks-COPY, FILE COPY, and so on (Mac OS 9)	452
Software	455
Windows	455
Printer Driver Settings (Windows)	455
Confirming Print Settings (Windows)	457
Previewing Images Before Printing (Windows)	459
Paper Information on Printer Dialog Box (Windows)	460
Settings Summaries Dialog Box (Windows)	461
Using Favorites (Windows)	462
Main Sheet (Windows)	464
Page Setup Sheet (Windows)	468
Layout Sheet (Windows)	470
Gray Adjustment Sheet (Windows)	472
Favorites Sheet (Windows)	473
Utility Sheet (Windows)	474
Support Sheet (Windows)	475
Device Settings Sheet (Windows)	476
Using PosterArtist to Compose Originals (Windows)	477
Printing Adobe RGB Images (Windows)	479
imagePROGRAF Status Monitor (Windows)	482
imagePROGRAF Device Setup Utility	483
Installing imagePROGRAF Device Setup Utility	484
Configuring the IP Address Using imagePROGRAF Device Setup Utility	485
Digital Photo Front-Access	486
Accessing the Printer Driver Dialog Box from Applications (Windows)	487
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	489
Color Settings Sheet: Color (Windows)	491
Color Settings Sheet: Monochrome (Windows)	497
Confirming the Print Image Before Printing	499
Media Detailed Settings Dialog Box (Windows)	500
Media Size Options Dialog Box (Windows)	501
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	502
Special Settings Dialog Box (Windows)	504
View Settings Dialog Box for the Printing Application (Windows)	505
Mac OS X	506
Printer Driver Settings (Mac OS X)	506
Confirming Print Settings (Mac OS X)	507
Checking the Layout Before Printing	509
Checking the Layout Before Printing (Mac OS X)	510
Previewing Images Before Printing (Mac OS X)	511
Paper Information on Printer Dialog Box (Mac OS X)	512
Main Pane (Mac OS X)	513
Page Setup Pane (Mac OS X)	515
Utility Pane (Mac OS X)	517
Gray Adjustment Pane (Mac OS X)	518
Additional Settings Pane (Mac OS X)	519
Support Pane (Mac OS X)	520
Using Favorites (Mac OS X)	520
Printing Adobe RGB Images (Mac OS X)	521
imagePROGRAF Printmonitor (Macintosh)	524
Accessing the Printer Driver Dialog Box from Applications (Mac OS X)	525
Color Settings Pane: Color (Mac OS X)	526
Color Settings Pane: Monochrome (Mac OS X)	528
Media Detailed Settings Dialog Box (Mac OS X)	529
View Settings Dialog Box for the Printing Application (Mac OS X)	530
Mac OS 9	531
Printer Driver Settings (Mac OS 9)	531
Confirming Print Settings (Mac OS 9)	532
Previewing Images Before Printing (Mac OS 9)	534
Main Pane (Mac OS 9)	535
Page Setup Pane (Mac OS 9)	537
Finishing Pane (Mac OS 9)	539
Gray Adjustment Pane (Mac OS 9)	540
Device Settings Pane (Mac OS 9)	541
Additional Settings Pane (Mac OS 9)	542
Using Favorites (Mac OS 9)	543
Printing Adobe RGB Images (Mac OS 9)	545
imagePROGRAF Printmonitor (Macintosh)	548
Accessing the Printer Driver Dialog Box from Applications (Mac OS 9)	549
Color Settings Pane: Color (Mac OS 9)	551
Color Settings Pane: Monochrome (Mac OS 9)	554
Media Detailed Settings Dialog Box (Mac OS 9)	556
Special Settings Dialog Box (Mac OS 9)	557
View Settings Dialog Box for the Printing Application (Mac OS 9)	558
Network Setting	559
Network Setting	559
Network Environment	559
Configuring the IP Address on the Printer	561
Initializing the Network Settings	562
Configuring the Printer's TCP/IP Network Settings	563
Configuring the IP Address Using the Printer Control Panel	565
Configuring the IP Address Using ARP and PING Commands	566
Specifying Printer-Related Information	568
Using RemoteUI	569
Email Notification When Printing is Finished or Errors Occur	570
Network Setting (Windows)	571
Configuring the Printer's NetWare Network Settings	571
Specifying the Printer's Frame Type	573
Specifying NetWare Print Services	575
Specifying NetWare Protocols	578
Configuring NetWare Network Settings	580
Configuring the Printer Driver Destination (Windows)	581
Sharing the Printer in Windows	582
Installing imagePROGRAF Device Setup Utility	584
Configuring the IP Address Using imagePROGRAF Device Setup Utility	585
Network Setting (Macintosh)	586
Configuring the Printer's AppleTalk Network Settings	586
Configuring the Printer Driver Destination (Macintosh)	587
Configuring the Destination for AppleTalk Network (Macintosh)	588
Configuring the Destination for TCP/IP Network (Macintosh)	592
Configuring the Destination for Bonjour Network (Macintosh)	596
Maintenance	598
Adjusting the Printhead	598
Correcting Print Misalignment	598
Adjusting the Printhead Alignment Automatically	598
Adjusting the Printhead Alignment Manually	600
Adjusting the Printhead Height	602
Adjusting the feed amount	603
Adjusting the Feed Amount Automatically	603
Adjusting the Feed Amount Manually	606
Adjusting the Vacuum Strength	609
Adjusting the Measurement Scale for Better Accuracy	610
Adjusting Color on the Trailing Edge of Sheets	612
Color adjustment	614
Using Color Calibration to Adjust Colors	614
Printing in Ideal Colors for Light in the Viewing Environment	617
By selecting color tones on Charts before printing (Windows)	618
Printing in Colors Matching the Measured Ambient Light	622
Accessing the Printer Driver Dialog Box from Applications (Windows)	625
Ink Tanks	627
Ink Tank	627
Replacing Ink Tanks	628
Checking Ink Tank Levels	634
When to Replace Ink Tanks	635
Printheads	636
Printhead	636
Checking the Print Quality	636
Improving the Print Quality	636
Checking for Nozzle Clogging	637
Cleaning the Printhead	638
Replacing the Printhead	639
Maintenance Cartridge	646
Maintenance Cartridge	646
Replacing the Maintenance Cartridge	646
Checking the Remaining Maintenance Cartridge Capacity	651
When to Replace the Maintenance Cartridge	652
Cleaning the Printer	653
Cleaning the Printer Exterior	653
Cleaning Inside the Top Cover	654
Cleaning the Paper Retainer	657
Cleaning Spurs Used in Paper Feeding	658
Cleaning the Printhead	661
Other Maintenance	662
Preparing to Transfer the Printer	662
Updating the Firmware	666
Troubleshooting	667
Frequently Asked Questions	667
Frequently Asked Questions	667
Specifying Paper in the Printer Driver	669
Printing does not start	670
The Data lamp on the Control Panel does not light up	670
The Printer Does Not Respond Even if Print Jobs are Sent	670
The Display Screen indicates the system is filling with ink	670
Cannot print over a network	671
Cannot connect the printer to the network	671
Configuring the Communication Mode Manually	672
Cannot print over a TCP/IP network	673
Cannot print over AppleTalk or Bonjour networks	674
Cannot print over a NetWare network	675
The printer stops during a print job	676
An error message is shown on the Display Screen	676
The printer ejects blank, unprinted paper	676
Problems with the printing quality	677
Printing is faint	677
Paper rubs against the Printhead	678
The edges of the paper are dirty	679
The surface of the paper is dirty	680
The back side of the paper is dirty	680
Banding in different colors occurs	680
The contrast becomes uneven during printing	681
Colors in printed images are uneven	681
Problems with the printing quality caused by the type of paper	682
Lines are misaligned	682
The length of printed images is inaccurate	682
Documents are printed in monochrome	682
Printed colors are inaccurate	683
Image Edges are Blurred or White Banding Occurs	684
Documents are printed crooked	684
White dots about 1 mm (0.039 in) apart appear on printed documents, in the direction paper is fed.	684
Immediately After Borderless Printing, the Trailing Edge Margin is Soiled During Regular Printing	684
Roller marks are left across the trailing edge of paper	685
Line thickness is not uniform (Windows)	685
Installation problems	686
The IEEE 1394 Driver Cannot Be Installed Correctly	686
Removing Installed Printer Drivers	687
Clearing jammed paper	688
Clearing Jammed Roll Paper	688
Clearing Jammed Paper (Paper Feed Slot)	692
Clearing Jammed Paper from the Tray	693
If the Printer makes a strange sound	696
If the Printer Makes a Strange Sound	696
Other problems	697
The printer consumes a lot of ink	697
A message to check the Maintenance Cartridge is not cleared after you replace the Maintenance Cartridge	697
Paper is not cut straight	697
Paper cannot be cut	697
Depression on the leading edge is left	698
Roller marks are left across the trailing edge of paper	698
The printer does not go on	698
Roll paper cannot be inserted into the Paper Feed Slot	698
Cannot Load Sheets	698
Ink level detection	699
Error Message	701
Responding to Messages	701
Responding to Error Messages	701
Error Messages	703
Messages regarding paper	705
Paper Mismatch	705
Papr Type Mismatch	705
Papr Size Mismatch	706
This paper cannot be used.	706
Insufficient paper for job	707
Roll printing is selected, but sheets are loaded.	708
Roll printing is selected.	708
Sheet printing is selected.	708
Wrong paper feed slot for this paper type.	709
Manual printing is selected, but a roll is loaded.	709
Cannot feed paper.	709
Borderless printng not possible.	710
Paper loaded askew.	711
Paper size not detected.	711
Cannot detect papr	712
End of paper feed.	712
Cannot feed paper.	712
Paper jam.	713
Cannot cut paper.	713
The roll is empty.	714
Roll feed unit err	714
No Roll Feed Unit.	714
Messages regarding ink	715
Ink Level: Check	715
No ink tank loaded.	715
Ink insufficient.	716
Ink tank is empty.	717
Ink tank error.	717
Remaining level of the ink cannot be correctly detected.	717
Messages regarding printing or adjusment	718
Use another paper.	718
Cannot execute this command. Use other paper.	718
Cannot print as specified.	718
Cannot adjust band.	718
Cannot adjust printhead.	719
Excessive temperature or humidity.	719
Cannot calibrate.	719
Messages regarding printheads	720
Cannot adjust printhead.	720
Cannot adjust band.	720
x printhead needs cleaning. (x is Left or Right)	720
PHeads: wrong pos.	720
Problem with Printhead x (x is L, R, or LR)	721
x printhead error (x is Left or Right)	721
Messages regarding the maintenance cartridge	722
No maintenance cartridge.	722
Prepare for maint cart replacement.	722
No Maintenance Cartridge capacity.	722
Maintenance cartridge full.	722
Maintenance cartridge problem.	722
Other Messages	723
GARO Wxxxx (x represents a number)	723
Top cover is open.	723
ERROR Exxx-xxxx (x represents a letter or number)	723
Unknown file.	723
Prepare for parts replacement.	723
Parts replacement time has passed.	723
Multi-sensor error	724
Roll feed unit err	724
No Roll Feed Unit.	724
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	724