Cisco 7931G Administration Guide
Cisco 7931G - Unified IP Phone VoIP Manual
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- Cisco 7931G | Administration Guide - Page 1
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12457-01 - Cisco 7931G | Administration Guide - Page 2
in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco's installation instructions, it may OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS - Cisco 7931G | Administration Guide - Page 3
relationship between Cisco and any other company. (0705R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc - Cisco 7931G | Administration Guide - Page 4
- Cisco 7931G | Administration Guide - Page 5
are Supported on the Cisco Unified IP Phone 7931G? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13 - Cisco 7931G | Administration Guide - Page 6
Phone Configuration Files 2-6 Understanding the Phone Startup Process 2-8 Adding Phones to the Cisco Unified Communications Manager Database 2-11 Adding Phones with Auto-Registration 2-12 Adding Phones with Auto-Registration and TAPS 2-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 7
User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup - Cisco 7931G | Administration Guide - Page 8
19 Modifying Phone Button Templates 5-20 Configuring Softkey Templates 5-21 Setting Up Services 5-22 Adding Users to Cisco Unified Communications Manager 5-23 Managing the Cisco Unified CM User Options Web Pages 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 9
Directed Transfer 5-27 Supporting CTI Applications 5-28 Clarifying Feature Behavior to Users 5-28 Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-3 PCM File Requirements for Custom - Cisco 7931G | Administration Guide - Page 10
and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified Communications Manager 9-8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8 Cisco Unified IP Phone Resets Unexpectedly 9-9 Verifying Physical Connection 9-9 Identifying - Cisco 7931G | Administration Guide - Page 11
Static IP Address Settings 9-10 Verifying Voice VLAN Configuration 9-10 Verifying that the Phones Have Not Been Intentionally Reset 9-11 Eliminating DNS or Other Connectivity Errors 9-11 Checking Power Connection 9-12 Troubleshooting Cisco Unified IP Phone Security 9-12 General Troubleshooting Tips - Cisco 7931G | Administration Guide - Page 12
to Phone Buttons B-1 Installing the Cisco Unified Communications Manager Locale Installer B-2 Technical Specifications C-1 Physical and Operating Environment Specifications C-1 Cable Specifications C-2 Network and Access Port Pinouts C-2 Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 13
engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7931G on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring network settings and affect - Cisco 7931G | Administration Guide - Page 14
make global changes to the Cisco Unified IP Phone Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager Explains how to customize - Cisco 7931G | Administration Guide - Page 15
series_home.html • Cisco Unified IP Phone 7931G Phone Guide • Cisco Unified IP Phone Features A-Z • Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified Communications Manager Administration - Cisco 7931G | Administration Guide - Page 16
Features and Services Guide • Cisco Unified Communications Manager Bulk Administration Guide • Cisco Unified Communications Manager Troubleshooting Guide • Installing and Configuring the Cisco Customer Directory Configuration Plugin • Cisco IP Telephony Platform Administration Guide • Cisco Unified - Cisco 7931G | Administration Guide - Page 17
and separated by vertical bars. A nonquoted set of characters. Do not use quotation marks in italic screen font. The symbol ^ represents the key labeled Control-for example, the key combination ^D in a screen Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 18
Document Conventions Preface Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation warnings that accompanied this device. Statement 1071 xviii Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 19
customizeable features and services. The phones also support security features that include file authentication, device authentication, signaling encryption, and media encryption. The Cisco Unified IP Phone 7931G provides a pixel-based backlit display, 24 configurable line buttons, and a variety of - Cisco 7931G | Administration Guide - Page 20
of the Cisco Unified IP Phone • What Networking Protocols Are Used?, page 1-6 • What Features are Supported on the Cisco Unified IP Phone 7931G?, page 1-10 • Understanding Security Features for Cisco Unified IP Phones, page 1-13 • Overview of Configuring and Installing Cisco Unified IP Phones, page - Cisco 7931G | Administration Guide - Page 21
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Figure 1-1 Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-3 - Cisco 7931G | Administration Guide - Page 22
default, the top four buttons are configured as follows: • Line button 24-Displays the Application menu • Line button 23-Activates an optional headset • Line button 22-Displays the Directories menu • Line button 21-Accesses a voice messaging system Cisco Unified IP Phone 7931G Administration Guide - Cisco 7931G | Administration Guide - Page 23
button Accessing Phone Menus and Local Features When the Cisco Unified IP Phone is registered with Cisco Unified Communications Manager, you access local features by pressing the line buttons that are configured for the features. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 24
registered and downloaded a configuration that blocks access to settings, the Settings softkey is not available. In this case, you must perform a factory reset of the phone to cause the Settings softkey to appear. What Networking Protocols Are Used? Cisco Unified IP Phones support several industry - Cisco 7931G | Administration Guide - Page 25
, you configure the TFTP server IP address as the option value. For additional information about DCHP configurations, refer to the "Cisco TFTP" chapter in Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 26
across the Internet and the web. Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes. The IEEE 802.1X standard defines a client-server-based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly - Cisco 7931G | Administration Guide - Page 27
Configuration menu on the phone. User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones transmit and (UDP) protocol for delivery of data packets. receive RTP streams, which utilize UDP. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 28
Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP 1-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 29
Topics • Configuring Settings on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified - Cisco 7931G | Administration Guide - Page 30
firmware versions on the phone. For more information about configuring features and viewing statistics from the phone, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," and see Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." Providing - Cisco 7931G | Administration Guide - Page 31
set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide Security features supported on the Cisco Unified See the "Overview of Supported Security IP Phone Features - Cisco 7931G | Administration Guide - Page 32
Cisco Unified IP Phone Security" section on page 9-12 Refer to Cisco Unified Communications Manager Security Guide, Troubleshooting chapter Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-19 1-14 Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 33
that the Cisco Unified IP Phone 7931G supports. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide. For information about current security settings on a phone, look - Cisco 7931G | Administration Guide - Page 34
the phone. See the "Configuring Security on the Cisco Unified IP Phone" section on page 3-13 for more information. Occurs between the Cisco Unified Communications Manager server and the phone when each entity accepts the certificate of the other entity. Determines whether a secure connection between - Cisco 7931G | Administration Guide - Page 35
information. Lets you ensure the privacy of phone configuration files. You can prevent access to a phone's web page, which displays a variety of operational statistics for the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-17 - Cisco 7931G | Administration Guide - Page 36
Secure Conference Calls, page 1-20 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Security Restrictions, page 1-25 • Device Configuration Menu, page 4-15 1-18 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 37
Features for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 6.0 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security - Cisco 7931G | Administration Guide - Page 38
call depending on the security mode of the participants' phones and the availability of secure conference bridges. See Table 1-4 and Table 1-5 for information about these interactions. 1-20 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 39
conference At least one member is non-secure Secure conference bridge Non-secure conference All participants are Secure conference bridge encrypted Secure encrypted level conference Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-21 - Cisco 7931G | Administration Guide - Page 40
authenticated Conference accepts encrypted and authenticated calls Minimum security Only secure conference bridge available level is non-secure and used Conference accepts all calls 1-22 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 41
administrators to control the connectivity of IP phones to the LAN switch ports. The initial release of the IP phone 802.1X supplicant implements the EAP-MD5 option for 802.1X authentication. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457 - Cisco 7931G | Administration Guide - Page 42
connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides - Cisco 7931G | Administration Guide - Page 43
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security. Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 44
Cisco Unified IP Phones When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP - Cisco 7931G | Administration Guide - Page 45
and checklist of configuration tasks for the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed - Cisco 7931G | Administration Guide - Page 46
to the phone • Cisco Unified Communications Manager user to associate with the phone • Phone usage information that affects phone button template, softkey template, phone features, IP Phone services, or phone applications 1-28 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 47
, "Cisco Unified IP Phone Configuration" chapter. • Description (user name or ID) • MAC address • Device pool • Partition • Calling Search Space • Button template • Product Specific Configuration • Softkey template (if customized) Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 48
. See the "Configuring Softkey Templates" section on page 5-21. Refer to Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section. 1-30 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 49
or change services on their phones by using Cisco Unified CM User Options. Refer to Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter. See the "Setting Up Services" section on page 5-22. 8. Assign services to phone buttons (optional - Cisco 7931G | Administration Guide - Page 50
DHCP service. If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number. 1-32 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 51
the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 7931G Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7931G. The list presents a suggested order to guide - Cisco 7931G | Administration Guide - Page 52
and how to configure their phone options. Ensures that users have adequate See Appendix A, "Providing information to successfully use Information to Users Via a their Cisco Unified IP Phones. Website." 1-34 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 53
Configuration Files, page 2-6 • Understanding the Phone Startup Process, page 2-8 • Adding Phones to the Cisco Unified Communications Manager Database, page 2-11 • Determining the MAC Address of a Cisco Unified IP Phone, page 2-15 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 54
system) • Configuration file and CTL file, via TFTP service • Phone registration • Call preservation, so that a media session continues if signaling is lost between the primary Communications Manager and a phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 55
devices connect to the same port. • Data traffic present on the data/native VLAN may reduce the quality of Voice-over-IP traffic. • Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 56
to Install the Cisco Unified IP Phone on Your Network You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN - Cisco 7931G | Administration Guide - Page 57
Service or Emergency Calling Service dialing. Power Guidelines Table 2-1 Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP Phones 7931G. Guidelines for Powering the Cisco Unified IP Phones 7931G Power Type Guidelines External power- The CP - Cisco 7931G | Administration Guide - Page 58
connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is made to the phone configuration file automatically. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 59
, the phone resets and attempts to register repeatedly. If the phone has registered before, the phone accesses the configuration file named SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 60
with the Dynamic Host Configuration Protocol (DHCP) request for an IP address. See the "Network Configuration Menu" section on page 4-7. See the "Resolving Startup Problems" section on page 9-2. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 2-8 OL - Cisco 7931G | Administration Guide - Page 61
for establishing a secure connection between the phone and Cisco Unified Communications Manager. Refer to the Cisco Unified Communications Manager Security Guide, "Configuring the Cisco CTL Client" chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 62
for connecting to Cisco Unified Communications Manager and other information for the phone. See the "Understanding Phone Configuration Files" section on page 2-6. See the "Resolving Startup Problems" section on page 9-2. The configuration file defines how the Cisco Unified IP Phone communicates - Cisco 7931G | Administration Guide - Page 63
user calls TAPS from the phone. Yes Requires phones to be added individually. Yes Can add groups of same model of phone. Can schedule when phones are added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 64
. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled. Related Topics • Adding Phones with Auto-Registration and TAPS, page 2-13 2-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 65
configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled. Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions about BAT and about TAPS. Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 66
batch operations, including registration, on multiple phones. Before you can add phones using BAT only (not in conjunction with TAPS), you must obtain the MAC address for each phone. 2-14 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 67
of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: • If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Settings > Model Information and look at the MAC Address field. By default, the - Cisco 7931G | Administration Guide - Page 68
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone 2-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 69
the Cisco Unified IP Phone 7931G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-7 • Securing the Phone with a Cable Lock, page 3-9 • Mounting the Phone to the Wall, page 3-11 • Verifying the Phone Startup Process, page 3-12 • Configuring Startup Network Settings, page - Cisco 7931G | Administration Guide - Page 70
3 Setting Up the Cisco Unified IP Phone Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in these sections: • Network Requirements, page 3-2 • Cisco Unified Communications Manager Configuration, page 3-2 Network Requirements For the Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 71
Access port-Labeled 10/100 PC Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 connections. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 72
messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone. Note The handset does not support wideband audio. Speakerphone By default, the speakerphone is enabled on the Cisco Unified IP Phone 7931G. You can - Cisco 7931G | Administration Guide - Page 73
.com Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 74
Understanding the Cisco Unified IP Phone 7931G Components Chapter 3 Setting Up the Cisco Unified IP Phone You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech - Cisco 7931G | Administration Guide - Page 75
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to - Cisco 7931G | Administration Guide - Page 76
/100 PC port connection 4 Headset connection 5 Handset connection Related Topics • Before You Begin, page 3-2 • Securing the Phone with a Cable Lock, page 3-9 • Configuring Startup Network Settings, page 3-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 77
Chapter 3 Setting Up the Cisco Unified IP Phone Securing the Phone with a Cable Lock Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7931G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be - Cisco 7931G | Administration Guide - Page 78
Securing the Phone with a Cable Lock Chapter 3 Setting Up the Cisco Unified IP Phone Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7931G 182098 3-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 79
Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using special brackets that are available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones - Cisco 7931G | Administration Guide - Page 80
, if configured - Softkeys If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 9-2. 3-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 81
• Default gateway IP address • TFTP server IP address You also may configure the domain name and the DNS server settings, if necessary. Collect this information and see the instructions in Chapter 4, "Configuring Settings on the Cisco Unified IP Phone." Configuring Security on the Cisco Unified IP - Cisco 7931G | Administration Guide - Page 82
3 Setting Up the Cisco Unified IP Phone • The CTL file should have a CAPF certificate. • The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the cluster. • The CAPF is running and configured. Refer to Cisco Unified Communications Manager Security Guide for - Cisco 7931G | Administration Guide - Page 83
the Applications Menu button, choosing Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 84
Configuring Security on the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone 3-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 85
Cisco Unified IP Phone includes the following configuration menus: • Network Configuration menu-Provides options for viewing and making a variety of network settings. For more information, see the "Network Configuration Menu" section on page 4-7. Cisco Unified IP Phone 7931G Administration Guide - Cisco 7931G | Administration Guide - Page 86
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G • Device Configuration menu-Provides access to submenus from which you can view a variety of non network-related settings. For more information, see the "Device Configuration Menu" - Cisco 7931G | Administration Guide - Page 87
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G Displaying a Configuration Menu To display a configuration menu, perform the following steps. Note You can control whether a phone has access to the Settings menu or to options on - Cisco 7931G | Administration Guide - Page 88
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G Step 4 To exit a menu, press the Exit softkey. If you accessed the menus through the Application Menu button, you can press that button again to exit the Application menu. Related - Cisco 7931G | Administration Guide - Page 89
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G Related Topics • Displaying a Configuration Menu, page 4-3 • Editing Values, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 - Cisco 7931G | Administration Guide - Page 90
from a Cisco Unified IP Phone Category DHCP settings IP settings TFTP settings Description Network Configuration Menu Option Dynamic Host Configuration Protocol (DHCP) automatically assigns IP address to devices when you connect them to the network. Cisco Unified IP Phones enable DHCP by default - Cisco 7931G | Administration Guide - Page 91
a Cisco Unified IP Phone (continued) Category VLAN settings Port settings Description Network Configuration Menu Option Admin. VLAN ID allows you to change the administrative VLAN used by the phone. PC VLAN allows the phone to interoperate with third-party switches that do not support a voice - Cisco 7931G | Administration Guide - Page 92
network configuration options. 2. Set the DHCP Enabled option to No. 3. Scroll to the Domain Name option, press the Edit softkey, and then enter a new domain name. 4. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 93
network configuration options. 2. Set the DHCP Enabled option to No. 3. Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. 4. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 94
about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the "Security Configuration Menu" section on page 4-35. 4-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 95
Default Router option, press the Edit softkey, and then enter a new router IP address. 4. Press the Validate softkey. 5. Repeat Steps 3 and 4 as needed to assign backup routers. 6. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 96
Network Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-2 Network Configuration Menu Options (continued) setting. 3. Press the Validate softkey and then press the Save softkey. 4-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 97
configuration alternative TFTP server. options. 2. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. 3. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 98
you want and then press the Select softkey. 4. Press the Save softkey. If you change the setting of this option, you must change the SW Port Configuration option to the same setting. 4-14 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 99
page 4-16 • HTTP Configuration Menu, page 4-17 • Locale Configuration Menu, page 4-19 • UI Configuration Menu, page 4-20 • Media Configuration Menu, page 4-22 • Power Save Configuration Menu, page 4-26 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 100
Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone • Ethernet Configuration Menu, page 4-27 • Security Configuration Menu, page 4-28 • QoS Configuration Menu, page 4-30 • Network Configuration Menu, page 4-30 For instructions about how to access the Device Configuration menu and its - Cisco 7931G | Administration Guide - Page 101
Security Guide. HTTP Configuration Menu The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 102
or a calendar on the phone screen when the phone has not been used for 5 minutes. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. 4-18 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457 - Cisco 7931G | Administration Guide - Page 103
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-5 HTTP Configuration Menu Options (continued) Option Idle URL Time Description To Change Number of seconds that the phone has not been used and no menu is open before the XML service specified in - Cisco 7931G | Administration Guide - Page 104
Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone UI Configuration Menu The UI Configuration menu displays the status of various user interface features on the phone. Table 4-7 describes the options on this menu. Table 4-7 UI Configuration Menu Options - Cisco 7931G | Administration Guide - Page 105
user presses another softkey, the display reverts to the initial softkeys. Access the Phone Configuration page in Cisco Unified Communications Manager Administration. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 106
Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-7 Option Wideband Headset UI Control UI Configuration Menu Options (continued) Description To Change Indicates whether the user can configure From Cisco Unified Communications the Wideband Headset - Cisco 7931G | Administration Guide - Page 107
how often the beep tone plays (called interval)-are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 4-23 - Cisco 7931G | Administration Guide - Page 108
, choose Device > Phone > Phone Configuration. Range: 0 percent to 100 percent. (0 percent is -66 dBM and 100 percent is -3 dBM.) Default: 84 percent (-10dBM) See also: Recording Tone in this table. 4-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 109
by choosing Device > Phone > Phone Configuration. Note Note If you allowed this option to be user controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 110
describes the options on this menu. For detailed information about configuring these settings, see the "Automatically Disabling the Cisco Unified IP Phone Backlight" section on page 6-7. 4-26 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 111
Manager Administration, choose Device received. > Phone > Phone Configuration. Ethernet Configuration Menu The Ethernet Configuration menu includes the options described in Table 4-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 4-27 - Cisco 7931G | Administration Guide - Page 112
menu that you access from the Device Configuration menu displays settings that relate to security for phone. Table 4-11 describes the options on the Security Configuration menu. 4-28 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 113
include monitoring and recording applications and network monitoring software. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 4-29 - Cisco 7931G | Administration Guide - Page 114
Parameters. Network Configuration Menu The Network Configuration menu displays device-specific network configuration settings on the phone. Table 4-13 describes the options in this menu. 4-30 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 115
1 or TFTP Server 2 to obtain configuration files. The Load Server option does not provide management of the process and of the files, such as file transfer, compression, deletion, and so on. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 116
Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-13 Network Configuration Menu Options (continued) Option RTP Control Protocol CDP: PC Port Description To Change Indicates whether the phone supports the From Cisco Unified Communications Real-Time Control Protocol - Cisco 7931G | Administration Guide - Page 117
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-13 Network Configuration Menu Options (continued) Option CDP: SW Port Description Indicates whether CDP is supported on the switch xport (default is enabled). • Enable CDP on the switch port for VLAN - Cisco 7931G | Administration Guide - Page 118
to the other phones on the subnet using TCP connections. This menu option indicates whether the phone supports peer to peer image distribution. Settings include: • Enabled • Disabled-default 4-34 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 119
, choose Device > Phone > Phone Configuration. Displays the security mode that is set for From Cisco Unified Communications the phone. Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 120
for this phone. See the "802.1X Authentication and Status" section on page 4-39. Displays real-time status progress of the Display only-Cannot configure. 802.1X authentication transaction. 4-36 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 121
is listed in the CTL file, you must unlock the CTL file before you can save changes that you make to the TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 122
for this server. To Change For more information about these settings, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. 4-38 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 123
or 802.1X Authentication Status. For instructions about how to access the Security Configuration menu and its submenus, see the "Displaying a Configuration Menu" section on page 4-3. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 4-39 - Cisco 7931G | Administration Guide - Page 124
"Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 for assistance in recovering from a deleted shared secret. Realm-Indicates the user network domain, always set as Network Display only-Cannot configure. 4-40 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 125
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-18 802.1X Authentication Real-Time Status Option 802.1X Authentication Status Description To Change Real-time progress of the 802.1X Display only-Cannot configure. authentication status, - Cisco 7931G | Administration Guide - Page 126
Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone 4-42 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 127
, page 5-18 • Modifying Phone Button Templates, page 5-20 • Configuring Softkey Templates, page 5-21 • Setting Up Services, page 5-22 • Adding Users to Cisco Unified Communications Manager, page 5-23 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 128
Phone Chapter 5 Configuring Features, Templates, Services, and Users • Managing the Cisco Unified CM User Options Web Pages, page 5-24 • Configuring Model-Specific Features, page 5-25 Telephony Features Available for the Phone After you add Cisco Unified IP Phones to Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 129
, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter. A stutter tone from the handset, headset, or speakerphone indicates that a user has one or - Cisco 7931G | Administration Guide - Page 130
Allows a user to monitor the call state of a directory number (DN) that is associated with a speed-dial button. For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 131
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Call display restrictions Call forward Call forward configurable display Description Configuration Reference - Cisco 7931G | Administration Guide - Page 132
Features Available for the Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Call forward destination override Call park Call pickup Call Recording Description Configuration Reference Allows you - Cisco 7931G | Administration Guide - Page 133
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call waiting Indicates (and allows users to answer) an incoming call - Cisco 7931G | Administration Guide - Page 134
Features Available for the Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Client matter codes (CMC) Conference Description Configuration Reference Enables a user to specify that a call - Cisco 7931G | Administration Guide - Page 135
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Directed Call Park Do Not Disturb (DND) Description Configuration Reference Allows a user to transfer an - Cisco 7931G | Administration Guide - Page 136
, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter. Controls the types of calls that certain users can place. For more - Cisco 7931G | Administration Guide - Page 137
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Group call pickup Allows a user to answer a call ringing on a phone in - Cisco 7931G | Administration Guide - Page 138
buttons to: • Directly dial a specific intercom extension. For more information refer to: Cisco Unified Communications Manager Feature and Services Guide, "Intercom chapter" • Initiate an intercom call and then prompt the user to enter a valid intercom number. 5-12 Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 139
• Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 140
Telephony Features Available for the Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Mobile Connect Enables users to manage business calls using a single - Cisco 7931G | Administration Guide - Page 141
System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool" chapter. Allows users to call the most recently dialed Requires no configuration. phone number by pressing the Redial button. Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 142
which users can subscribe. For more information refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter. 5-16 Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 143
chapter. • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter. Allows users to redirect connected calls from Requires no configuration. their phones to another number by pressing the Transfer button. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 144
Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7931G gives users access to several directories. By default, this button - Cisco 7931G | Administration Guide - Page 145
document guides you through the configuration process for integrating Cisco Unified Communications Manager with supported directory server applications. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in - Cisco 7931G | Administration Guide - Page 146
the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 147
template. To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 148
. By default, the Application Menu button is line button 24 (the top left line button). You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 for more information). These services comprise XML - Cisco 7931G | Administration Guide - Page 149
Administration Tool. This method also enables you to set an identical default password for all users. Refer to Cisco Unified Communications Manager Bulk Administration Guide for details. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 5-23 - Cisco 7931G | Administration Guide - Page 150
by default are: • Show Ring Settings • Show Line Text Label Settings You can control the options that appear on the User Options web pages by using enterprise parameter settings in Cisco Unified Communications Manager Administration. 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 151
-down list for the parameter: True-Option appears on the User Options web pages (default). False-Option does not appear on the User Options web pages. Configuring Model-Specific Features The Cisco Unified IP Phone 7931G supports unique call handling features that are ideal for certain situations - Cisco 7931G | Administration Guide - Page 152
Configuring Model-Specific Features Chapter 5 Configuring Features, Templates, Services, and Users Setting Up a Typical Phone Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure the Directory Number settings appropriately for each line using Cisco - Cisco 7931G | Administration Guide - Page 153
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features For related configuration information, refer to the "Cisco Unified IP Phone Configuration" chapter Cisco Unified Communications Manager Administration Guide. Assigning the Same Directory Number to - Cisco 7931G | Administration Guide - Page 154
Configuring Model-Specific Features Chapter 5 Configuring Features, Templates, Services, and Users Because the Cisco Unified IP Phone 7931G does not support multiple calls on a single line, users cannot use these features on the Cisco Unified IP Phone 7931G, and the end-user documentation does not - Cisco 7931G | Administration Guide - Page 155
Unified IP Phones have physical buttons for Messages, Directories, Services, Settings, Help, and headset. The Cisco Unified IP Phone 7931G does not have these buttons. Instead, users access these local features using one of the configurable line keys. You can modify these assignments, but by default - Cisco 7931G | Administration Guide - Page 156
Configuring Model-Specific Features Chapter 5 Configuring Features, Templates, Services, and Users 5-30 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 157
the Idle Display, page 6-6 • Automatically Disabling the Cisco Unified IP Phone Backlight, page 6-7 Customizing and Modifying Configuration Files You can modify configuration files (for example, edit the xml files) and add customized files (for example, custom ring tones, call back tones - Cisco 7931G | Administration Guide - Page 158
by creating PCM files and editing the Ringlist.xml file: • Ringlist.xml File Format Requirements, page 6-3 • PCM File Requirements for Custom Ring Types, page 6-4 • Configuring a Custom Phone Ring, page 6-4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 159
Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file. The CiscoIPPhoneRinglist XML object uses the following simple tag set CiscoIPPhoneRingList> Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 160
the Ringlist.xml file. See the "Ringlist.xml File Format Requirements" section on page 6-3 for information about how to format this file and for a sample Ringlist.xml file. Save your modifications and close the Ringlist.xml file. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 161
(located in the Advanced Service Parameters). Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7931G) and if the far endpoint supports G.722, the call connects using the G.722 codec - Cisco 7931G | Administration Guide - Page 162
the length of time that the phone is not used before the idle display XML service is invoked: - For a single phone-Idle Timer field on the Cisco Unified Communications Manager Phone Configuration page Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 163
Unified IP Phone Backlight - For multiple phones simultaneously-URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters Configuration page, or the Idle Timer field in the Bulk Administration Tool (BAT) From a phone, you can see settings for the idle display XML service - Cisco 7931G | Administration Guide - Page 164
Automatically Disabling the Cisco Unified IP Phone Backlight Chapter 6 Customizing the Cisco Unified IP Phone You can view the backlight settings for a phone from the Power Save Configuration menu on the phone. For more information, see the "Power Save Configuration Menu" section on page 4-26. - Cisco 7931G | Administration Guide - Page 165
hours:minutes. For example, to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 6-9 - Cisco 7931G | Administration Guide - Page 166
Automatically Disabling the Cisco Unified IP Phone Backlight Chapter 6 Customizing the Cisco Unified IP Phone 6-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 167
information about troubleshooting the Cisco Unified IP Phone 7931G, see Chapter 9, "Troubleshooting and Maintenance." This chapter includes these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-3 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 168
security is configured for the phone, the CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 169
, see the "Firmware Versions Screen" section on page 7-15. • Call Statistics-Displays counters and statistics for the current call. For more information, see the "Call Statistics Screen" section on page 7-16. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 170
Statistics on the Cisco Unified IP Phone To display the Status menu, take either of these actions: • If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Settings > Status. By default, the Application Menu button is line button 24 (the - Cisco 7931G | Administration Guide - Page 171
on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G Message BootP server used CFG file not found Description The phone obtained its IP address from a BootP server rather than a DHCP server. The name-based and default configuration file was not - Cisco 7931G | Administration Guide - Page 172
.1X authentication using the Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see the "802.1X Authentication and Status" section on page 4-39. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-6 OL - Cisco 7931G | Administration Guide - Page 173
that you have not assigned a duplicate IP address. See the "Network Configuration Menu" section on page 4-7 section for details. • If you are using DHCP, check the DHCP server configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 174
secret is configured in the phone or authentication server • The shared secret configured in the phone and the authentication server do not match • Phone has not been configured in the authentication server Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 175
file exists on the applicable server. • The phone load file being downloaded has not been altered or renamed. • Phone load type is compatible. For example, you cannot place a DEV load configuration file on a REL-signed phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 176
if security is not configured or, if security is configured, because the CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 177
the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message No default router No DNS server IP Programming Error Successful - MD5 TFTP access error TFTP Error Description Possible Explanation and Action DHCP or static configuration - Cisco 7931G | Administration Guide - Page 178
connections. • TFTP server is down-Check configuration of TFTP server. Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator. Authentication typically times out if 802.1X authentication is not configured on the switch. 7-12 Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 179
on the Cisco Unified IP Phone 7931G (continued) Message Version error XmlDefault.cnf.xml, or .cnf.xml corresponding to the phone device name Description Possible Explanation and Action The name of the phone load Make sure that the phone load file has the file is incorrect. correct name - Cisco 7931G | Administration Guide - Page 180
) Link state and connection of the Network port Phone is bound to the DHCP server, DHCP parameters are acceptable, and the phone has received a DHCPACK message. Phone is attempting to initialize CDP. 7-14 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 181
file running on the phone Identifies the Java Virtual Machine (JVM) running on the phone Identifies the operating system running on the phone Identifies the factory-installed load running on the phone Identifies the digital signal processor (DSP) software version used Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 182
the Settings softkey and then choose Status > Call Statistics. This softkey appears only when the phone is not registered. The Call Statistics screen displays the items that are shown in Table 7-5. 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 183
the RTP data packet inter-arrival time, measured in milliseconds. The value displays as 0 if the connection was set to send-only mode. Maximum as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457 - Cisco 7931G | Administration Guide - Page 184
in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. 7-18 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 185
Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Call Statistics (continued) Item no data generates for this field and thus displays as 0. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 7-19 - Cisco 7931G | Administration Guide - Page 186
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-20 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 187
9, "Troubleshooting and Maintenance." This chapter includes these topics: • Accessing the Web Page for a Phone, page 8-2 • Disabling and Enabling Web Page Access, page 8-4 • Device Information, page 8-4 • Network Configuration, page 8-6 Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 188
: - If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, choose Settings > Network Configuration, and then scroll to the IP Address option. By default, the Application Menu button is line button 24 (the top left line button). - If the phone is not - Cisco 7931G | Administration Guide - Page 189
the Web Page for a Phone The web page for a Cisco Unified IP Phone 7931G includes these hyperlinks: • Device Information-Displays device settings and related information for the phone. For more information, see the "Device Information" section on page 8-4. • Network Configuration-Displays network - Cisco 7931G | Administration Guide - Page 190
Device Information area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-4 OL-12457-01 - Cisco 7931G | Administration Guide - Page 191
hardware version of the phone • Serial Number-Displays the phone's unique serial number Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457 - Cisco 7931G | Administration Guide - Page 192
. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, "Configuring Features, Templates, Services, and Users." To display the Network Configuration area, access the web - Cisco 7931G | Administration Guide - Page 193
VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 8-7 - Cisco 7931G | Administration Guide - Page 194
active. You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager. URL of the help text that appears on the phone. URL of the server from which the phone obtains directory information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 195
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Messages URL Services URL DHCP Enabled DHCP Address Released Alternate TFTP Forwarding Delay Idle URL Idle URL Time Proxy Server URL Authentication URL - Cisco 7931G | Administration Guide - Page 196
No connection to the switch port PC Port Configuration Speed phone user. Identifies a set of detailed information to support the phone in a specific location, including definitions of the tones and cadences used by the phone. 8-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 197
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Headset enabled Indicates whether the Headset button is enabled on the phone. User Locale Version Version of the user locale loaded on the - Cisco 7931G | Administration Guide - Page 198
received by the phone Total number of multicast packets received by the phone Total number of unicast packets received by the phone Total number of shed packets caused by no DMA descriptor 8-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 199
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items bad packets, that are between 1024 and 1518 bytes in size Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 8-13 - Cisco 7931G | Administration Guide - Page 200
and troubleshoot the phone. • Console Logs-Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone. • Core Dumps-Includes hyperlinks to individual dump files. 8-14 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 201
that might be useful to Cisco TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to five devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio - Cisco 7931G | Administration Guide - Page 202
starting reception on the connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode. 8-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457 - Cisco 7931G | Administration Guide - Page 203
stream. Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 8-17 - Cisco 7931G | Administration Guide - Page 204
. Rcvr Report Time Received1 Last time at which an RTCP Receiver Report was received. 1. When the RTP Control Protocol is disabled, no data generates for this field and it displays as 0. 8-18 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL - Cisco 7931G | Administration Guide - Page 205
see the "Obtaining Documentation, Obtaining Support, and Security Guidelines" section on page xvi. This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-9 • Troubleshooting Cisco Unified IP Phone Security, page 9-12 • General - Cisco 7931G | Administration Guide - Page 206
to be good. - Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch, eliminating the patch panel connection in the office. 2. Verify that the phone is receiving power: Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 207
a factory reset of the phone. For instructions, see the "Performing a Factory Reset" section on page 9-20. If after attempting these solutions, the screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative - Cisco 7931G | Administration Guide - Page 208
TFTP server. Such a setting is particularly useful if the phone was recently moved from one location to another. See the "Network Configuration Menu" section on page 4-7 for instructions. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-4 OL - Cisco 7931G | Administration Guide - Page 209
your IP routing and VLAN configuration. Refer to Troubleshooting Switch Port Problems, available at this URL: http://www.cisco.com/warp/customer/473/53.shtml • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the phone, you must manually enter settings for these - Cisco 7931G | Administration Guide - Page 210
Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, look at the CallManager 1-5 on the Settings > Network Configuration Menu on the phone. (For information about displaying this menu, see the " - Cisco 7931G | Administration Guide - Page 211
database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 9-7 - Cisco 7931G | Administration Guide - Page 212
to which the phone is connected may be disabled. Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-8 OL - Cisco 7931G | Administration Guide - Page 213
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified - Cisco 7931G | Administration Guide - Page 214
the correct settings. See the "Network Configuration Menu" section on page 4-7 for more information. Verifying Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch - Cisco 7931G | Administration Guide - Page 215
default router setting used for other functioning Cisco Unified IP Phones. c. Assign TFTP server. See the "Network Configuration Menu" section on page 4-7 for instructions. Use the same TFTP server used for other functioning Cisco Unified IP Phones. Cisco Unified IP Phone 7931G Administration Guide - Cisco 7931G | Administration Guide - Page 216
Manager Security Guide. Table 9-1 Cisco Unified IP Phone Security Troubleshooting Problem CTL File Problems Device authentication error. Phone cannot authenticate CTL file. Possible Cause CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate - Cisco 7931G | Administration Guide - Page 217
9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Phone cannot authenticate any of the configuration files other than the CTL file. Bad TFTP record. Phone reports - Cisco 7931G | Administration Guide - Page 218
) Problem Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as "Configuring IP" or "Registering" 802.1X Authentication Status displays as "Disabled" Status menu displays DHCP status as timing out Factory Reset - Cisco 7931G | Administration Guide - Page 219
users from making changes that could affect their network connectivity. You must unlock the network configuration options before you can configure them. See the "Unlocking and Locking Options" section on page 4-4 for details. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 220
might indicate a problem with jitter on the network or periodic high rates of network activity. See the "Call Statistics Screen" section on page 7-16 for information about displaying these statistics. 9-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 221
defaults to using the TFTP server to download firmware. Access the log messages stored on the remote logging machine to help debug the peer to peer image distribution feature. Note These log messages are different than the log messages that are sent to the phone log. Cisco Unified IP Phone 7931G - Cisco 7931G | Administration Guide - Page 222
the problem is with the phone; otherwise the problem is with the Cisco Unified Communications Manager configuration. • Enable audio server debug and capture logs from both phones. If needed, enable Java debug. 9-18 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications - Cisco 7931G | Administration Guide - Page 223
settings to their default values, deletes and Locking Options" section on the CTL file from the phone, and page 4-4). Choose Network restarts the phone. Configuration, press the More softkey, then press the Erase softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 224
the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to - Cisco 7931G | Administration Guide - Page 225
feedback is logged in an XML file. Actual information logged depends on the user selection and whether the destination device is a Cisco Unified IP Phone. For more information about using QRT, refer to Cisco Unified Communications Manager Features and Services Guide. Monitoring the Voice Quality of - Cisco 7931G | Administration Guide - Page 226
conversation. For information about configuring voice quality metrics for phones, refer to the "Phone Features" section in the "Cisco Unified IP Phone" chapter in Cisco Unified Communications Manager System Guide. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call - Cisco 7931G | Administration Guide - Page 227
metrics remain valid and useful for both wideband and narrowband calls. A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 9-23 - Cisco 7931G | Administration Guide - Page 228
general troubleshooting problems coming from a speakerphone, handsfree cellular phone or wireless headset. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. 9-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 229
sites available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw - Cisco 7931G | Administration Guide - Page 230
Cleaning the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance 9-26 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 231
tell users how you have configured their phones. For related information, see the "Configuring Model-Specific Features" section on page 5-25. Also, use the paper label to identify each phone button with line or feature information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 232
How Users Obtain Support for the Cisco Unified IP Phone Appendix A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system - Cisco 7931G | Administration Guide - Page 233
configuring settings on a phone using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the Cisco Unified CM User Options web pages. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 234
button on the Cisco Unified IP Phone. • Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users. • How the phone indicates that voice messages are waiting. Cisco Unified IP Phone 7931G Administration Guide - Cisco 7931G | Administration Guide - Page 235
on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: • Cisco Unified CM User Options web pages-Make sure that users know how to access their User Options web pages. See the "How Users Subscribe to Services and Configure Phone Features" section - Cisco 7931G | Administration Guide - Page 236
you accepted the default installation directory, you can open the application by choosing Start > Programs > Cisco > IP Phone Address Synchronizer. To configure user information, click the Password button. The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and - Cisco 7931G | Administration Guide - Page 237
A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Step 8 Step 9 Step 10 Click the Password button. The Cisco Unified IP Phone User window appears. Enter your user identification and password for the Cisco Unified IP Phone User Options application. To - Cisco 7931G | Administration Guide - Page 238
How Users Configure Personal Directory Entries Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 A-8 OL-12457-01 - Cisco 7931G | Administration Guide - Page 239
are set up properly for your users: • Adding Language Overlays to Phone Buttons, page B-1 • Installing the Cisco Unified Communications Manager Locale Installer, page B-2 Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco Unified IP - Cisco 7931G | Administration Guide - Page 240
"Locale Installation" section in the Cisco IP Telephony Platform Administration Guide. Note All languages may not be immediately available, so continue to check the website for updates. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 B-2 OL-12457-01 - Cisco 7931G | Administration Guide - Page 241
-condensing) Storage temperature 14° to 140°F (-10° to 60°C) Height 8.0 in. (20.3 cm) Width 9.0 in. (22.9 cm) Depth 7.0 in. (17.8 cm) Weight 3.0 lb (1.36 kg) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 C-1 - Cisco 7931G | Administration Guide - Page 242
Requirements As supported by the Ethernet Specification, it is assumed that most Cisco Unified IP Phones should be within 100m (330 feet) of a phone closet Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10 - Cisco 7931G | Administration Guide - Page 243
A", "Data B", "Data C" and "Data D", respectively. Table C-3 Access Port Connector Pinouts Pin Number 1 2 3 4 5 6 7 8 Function BI_DB+ BI_DBBI_DA+ BI_DD+ 5BI_DD6BI_DA7BI_DC+ BI_DC- Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 C-3 - Cisco 7931G | Administration Guide - Page 244
Network and Access Port Pinouts Appendix C Technical Specifications Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 C-4 OL-12457-01 - Cisco 7931G | Administration Guide - Page 245
port 10/100 PC 3-3 configuring 4-14 connecting 3-7 disabled 4-29 forwarding packets to 4-28 access to phone settings 4-2 Access web page 8-3, 8-12 adding Cisco Unified IP Phones manually 2-14 Cisco Unified IP Phones using auto-registration 2-12 Cisco Unified IP Phones using auto-registration with - Cisco 7931G | Administration Guide - Page 246
1-21 call display restrictions 5-5 caller ID 5-7 call forward all calls 5-5 destination override 5-6 display, configuring 5-5 call forward display, configuring 5-5 CallManager 1-5 4-16 IN-2 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 247
14 resetting 9-19 supported networking protocols 1-6 technical specifications C-1 troubleshooting 9-1 using LDAP directories 5-19 web page 8-1 cleaning the Cisco Unified IP Phone 9-25 Clear softkey 7-4, 7-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager - Cisco 7931G | Administration Guide - Page 248
2-7 XmlDefault.cnf.xml 2-7 configuring from a Cisco Unified IP Phone 4-4 LDAP directories 5-19 overview 1-26 personal directories 5-19 phone button templates 5-20 softkey templates 5-21 startup network settings 3-13 user features 5-23 wideband codec 6-5 connecting handset 3-7 headset 3-7 to AC - Cisco 7931G | Administration Guide - Page 249
12 configuring with Cisco Unified Communications Manager, overview 1-11 informing users about 1-12 figure cable connections 3-8 cable lock connection 3-10 Cisco Unified IP Phone features 1-2 file authentication 1-16 file format for RingList.xml 6-3 Cisco Unified IP Phone 7931G Administration Guide - Cisco 7931G | Administration Guide - Page 250
Proxy Server URL 4-18 Services URL 4-18 hunt group 5-12 Hypertext Transfer Protocol See HTTP I icon lock 1-19 padlock 1-19 shield 1-19 idle display configuring 6-6 timeout 4-19 viewing settings 6-7 XML service 4-18, 6-6 Idle URL 4-18 IN-6 Cisco Unified IP Phone 7931G Administration Guide for Cisco - Cisco 7931G | Administration Guide - Page 251
(IP) 1-8 IP Address 4-9 IP address, troubleshooting 9-5 L language overlays B-1 LDAP directories, using with Cisco Unified IP Phone 5-19 Load Server 4-31 Locale Configuration menu about 4-19 options Network Locale 4-19 Network Locale Version 4-19 User Locale 4-19 User Locale Char Set 4-19 User - Cisco 7931G | Administration Guide - Page 252
2 4-11 overview 4-1 unlocking options 4-4 Network Configuration web page 8-3, 8-6 network connectivity, verifying 9-4 networking protocol 802.1X 1-8 BootP 1-7 CDP 1-7 CPPDP 1-7 DHCP 1-7 IN-8 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 253
PCM file requirements, for custom ring types 6-4 PC Port Configuration 4-14 PC Port Disabled 4-29 PC VLAN 4-15 Peer Firmware Sharing 4-34 personal directories 5-19 phone button templates, modifying 5-20 phone settings access 4-2 physical connection, verifying 9-9 plugging in Cisco Unified IP Phone - Cisco 7931G | Administration Guide - Page 254
4-24 Recording Tone Remote Volume 4-24 redial 5-15 reset, factory 9-20 resetting basic 9-19 Cisco Unified IP Phone 9-19 continuously 9-8, 9-9 intentionally 9-11 methods 9-19 Reverting Focus Priority 4-20 ring activity 5-16 RingList.xml file format 6-3 RTP Control Protocol 4-32 S SCCP description - Cisco 7931G | Administration Guide - Page 255
2-9 configuring VLAN 2-8 contacting Cisco Unified Communications Manager 2-10 loading stored phone image 2-8 obtaining IP address 2-9 requesting configuration file 2-10 requesting CTL file 2-9 understanding 2-8 verifying 3-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified - Cisco 7931G | Administration Guide - Page 256
SW Port Configuration 4-14 T TAPS (Tool for Auto-Registered Phones Support) 2-13 TCP 1-9 technical specifications, for Cisco Unified IP Phone C-1 telephony identification (MCID) 5-13 IN-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 - Cisco 7931G | Administration Guide - Page 257
9-9 phones resetting 9-11 physical connection 9-9 services on Cisco Unified Communications Manager 9-6 TFTP settings 9-4 VLAN configuration 9-10 U UI Configuration menu 4-20 options Auto Call Select 4-21 Auto Line Select 4-20 BLF for Call Lists 4-20 Cisco Unified IP Phone 7931G Administration Guide - Cisco 7931G | Administration Guide - Page 258
4-19 User Locale Char Set 4-19 User Locale Version 4-19 users adding to Cisco Unified Communications Manager 5-23 configuring personal directories A-5 documentation for A-3 providing required information to 5-28, A-1 providing support to A-2 subscribing to services A-3 V verifying firmware version - Cisco 7931G | Administration Guide - Page 259
Index Stream 3 8-3, 8-15 wideband codec, configuring 6-5 Wideband Headset 4-25 Wideband Headset UI Control 4-22 X XmlDefault.cnf.xml 2-7 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 IN-15 - Cisco 7931G | Administration Guide - Page 260
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone 7931G
Administration Guide for Cisco
Unified Communications
Manager 6.0
Text Part Number: OL-12457-01