Cisco CP-7985-PAL Phone Guide - Page 30

Transferring Calls Transfer redirects a connected call. The target specifies the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient During a connected call, press Transfer and enter the target number. When you receive the call ringing sound, press Transfer again. Talk to the transfer recipient before transferring a call ("consult transfer") During a connected call, press Transfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the transferred call, press Transfer again. If the recipient refuses the call, press Resume to return to the original call. Transfer two current calls to each other ("direct transfer") Scroll to highlight any call on the line and press Select. Repeat this process for the second call. With one of the selected calls highlighted, press DirTrfr. (You may need to press the more softkey first.) The two calls connect to each other and drop you from the call. If you want to stay on the line with the callers, use Join to create a conference instead. For details, see the"Making Conference Calls" section on page 26. Tips • You can only transfer a call on hold if you are using Direct Transfer, otherwise, press Resume to take a selected call off hold; then, transfer it. • When you transfer calls, ensure all calls are on the same line. 24 78-16798-02