Compaq Presario CQ20-400 Multimedia - Windows Vista - Page 34

The computer does not detect the optical drive, A disc does not play, Start, Control Panel

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The computer does not detect the optical drive If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and then update, uninstall, or disable the device driver: 1. Remove any discs from the optical drive. 2. Select Start > Control Panel > System and Maintenance > Device Manager. If prompted by User Account Control, click Continue. 3. In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing. 4. Right-click the optical device listing to perform the following tasks: ● Update the driver. ● Disable the device. ● Scan for hardware changes. Windows scans your system for installed hardware and installs any required drivers. ● Click Properties to see if the device is working properly: ◦ Click Troubleshoot to fix problems. ◦ Click the Driver tab to update, disable, or uninstall drivers for this device. A disc does not play ● Save your work and close all open programs before playing a CD or a DVD. ● Log off the Internet before playing a CD or a DVD. ● Be sure that you insert the disc properly. ● Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge. ● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. ● Disable Sleep mode before playing the disc. Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ◦ Playback may resume. 28 Chapter 7 Troubleshooting

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The computer does not detect the optical drive
If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and
then update, uninstall, or disable the device driver:
1.
Remove any discs from the optical drive.
2.
Select
Start
>
Control Panel
>
System and Maintenance
>
Device Manager
. If prompted by
User Account Control, click
Continue
.
3.
In the Device Manager window, click the plus sign (+) next to
DVD/CD-ROM drives
, unless a minus
sign (-) is already showing. Look for an optical drive listing.
4.
Right-click the optical device listing to perform the following tasks:
●
Update the driver.
●
Disable the device.
●
Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.
●
Click
Properties
to see if the device is working properly:
◦
Click
Troubleshoot
to fix problems.
◦
Click the
Driver
tab to update, disable, or uninstall drivers for this device.
A disc does not play
●
Save your work and close all open programs before playing a CD or a DVD.
●
Log off the Internet before playing a CD or a DVD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click
No
. After you click No,
the computer may behave in either of the following ways:
◦
Playback may resume.
28
Chapter 7
Troubleshooting