Compaq d530 HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi
Compaq d530 - Convertible Minitower Desktop PC Manual
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- Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 1
service reference guide Business Desktop d500 Series 5th Edition This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, SATA and PATA drives, safety, routine care, connector pin assignments, POST - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 2
- Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 3
Service Reference Guide Business Desktop d500 Series 5th Edition Document Part Number: 336492-005 March 2004 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 4
HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright. No part damage to equipment or loss of information. Service Reference Guide Business Desktop d500 Series First Edition (May 2003) - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 5
Upgrading Remote Diagnostics Enabling Agent 2-18 2.5.2 Running the Remote Diagnostics Enabling Agent 2-18 2.6 Protecting the Software 2-18 2.7 Restoring the Software 2-19 3 Desktop Management 3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 6
Routine Care, and Disassembly Preparation 5.1 Chassis Designations 5-1 5.1.1 Convertible Minitower (CMT 5-1 5.1.2 Small Form Factor (SFF 5-2 5.1.3 Ultra-Slim Desktop (USDT 5-2 5.2 Electrostatic Discharge Information 5-3 5.2.1 Generating Static 5-3 iv 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 7
Mouse 5-6 5.4 Service Considerations 5-7 5.4.1 Power Supply Fan 5-7 5.4.2 Tools and Software Requirements 5-7 5.4.3 Screws 5-7 5.4.4 Cables and Connectors 5-8 5.4.5 Hard Drives 5-8 5.4.6 Lithium Coin Cell Battery 5-8 6 Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 8
Supply 6-35 6.20Changing from Desktop to Minitower 6-36 6.21Changing from Minitower to Desktop 6-39 7 Removal and Replacement Procedures- Small Form Factor (SFF Blank 7-7 7.8 Memory 7-8 7.9 Expansion Card Cage 7-9 7.9.1 Riser Card 7-10 7.9.2 Expansion Card 7-11 7.9.3 AGP Card 7-13 7.10Drives - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 9
23 8.17Speaker 8-24 8.18Chassis Fan 8-25 8.19System Board 8-26 A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E System Board and Riser Board Reference Designators F Memory Index Service Reference Guide, d500 336492-005 vii - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 10
Contents viii 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 11
operating system needs access to the appropriate software drivers for the devices. The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the computer model and include device drivers supported by Windows 2000. When prompted for the I386 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 12
files, in English and selected other languages, in one of three ways: ■ Support Software CD ■ HP web site at www.hp.com ■ Compaq Restore Plus! CD, which is supplied with many Compaq models ✎ Additional HP software may be required in certain situations. 1-2 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 13
Customer Support. These when you add or remove hardware. ■ Determine available on all HP products. 2.1 Power-On Self-Test error in the system, an audible and/or visual message occurs. For POST error messages and their solutions refer to Appendix C, "POST Error Messages." Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 14
. ■ Enable or disable Master Boot Record (MBR) Security. ■ Enable or disable removable media boot ability. ■ Enable or disable removable media write ability (when supported by hardware). ■ Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 15
restore the original factory system defaults. Ä CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after you exit the F10 Setup screen. Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 16
Restore installed memory size Restore for DiskOnKey is supported. Restores system configuration from a diskette. Save/Restore for DiskOnKey is supported. Restores the highest capacity media type accepted by the made bootable by selecting disk emulation.) Drive Type disk None (treated as Other) Disk - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 17
drives. ✎ After saving changes to Removable Media Boot, the computer will restart. Manually, turn the computer off, then on. Primary IDE Controller * Allows you to enable or disable the primary IDE/ATA controller. *Option supported on select models. Service Reference Guide, d500 336492-005 2-5 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 18
boot with Diskette MBR Validation enabled, you may need to disable this option in order to use the diskette. BIOS IDE DMA Transfers Allows you to control how BIOS disk I/O requests are serviced. When "Enable" is selected, the BIOS will service all disk this option with Win 2K and Win XP. • SATA 0 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 19
that the setup password be entered to boot the computer if the sensor detects that the cover has been removed. This feature is supported on select models only. See the Desktop Management Guide for more information. *Option supported on select models. Service Reference Guide, d500 336492-005 2-7 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 20
feature is supported on select models only. See the Desktop Management Guide for more information. Allows you to enable or disable Master Boot Record (MBR) Security. When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 21
Network Service Boot System IDs Description Enables/disables serial ports A and B, parallel port, front USB ports, all USB ports, system audio, network 3, "Desktop Management," in this Guide. • Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 22
Power-On Options Allows you to set: POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days). POST messages (enable/disable). Safe POST* (enable/disable). Enabling this feature allows the ROM to monitor add-in cards during boot. If an add-in card the text F12=Network Service Boot during POST. - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 23
USB buffers are at top of memory AND the system has 64 KB or less of RAM. NIC Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 24
may not support. ✎ If the ACPI S3 support option is not presented, the other ACPI S3 options (ACPI S3 Video REPOST, AXPI S3 Hard disk Reset, and ACPI S3 PS2 Mouse Wakeup) will not be available. ACPI S3 Video REPOST* (enable/disable). This feature reruns the video option ROM on a boot from the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 25
performing these steps: 1. Close all Windows applications. 2. Install the Diagnostics for Windows utility: ❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows > Next button, then follow the instructions on the screen. Service Reference Guide, d500 336492-005 2-13 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 26
Windows. ✎ If you want to upgrade an existing version of Diagnostics for Windows installed on the computer, visit http://www.hp.com/support/files and click on an applicable product. Locate the desired software and download the latest version. Execute the downloaded file and select Repair to update - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 27
. ❏ Log-Displays a log of tests for each device. ❏ Error-Displays any errors that occurred during device testing. The window lists the device being tested, the type and number of errors, and the error code. ■ Help-Contents, How to use Help, About Service Reference Guide, d500 336492-005 2-15 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 28
total run time of each test. ❏ Error-Lists all errors found on the computer with their error codes. 7. To save a test report: ❏ Select the Log tab Save button to save a Log tab report. ❏ Select the Error tab Save button to save an Error tab report. 2-16 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 29
by the utility is useful in troubleshooting system problems, and streamlines the service process by enabling quick and easy window with the differences between the two highlighted in the color red. 2.4.1 Installing Configuration Record The Configuration Record is part of Diagnostics for Windows - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 30
available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Visit http://www.hp.com/support/files and click on the applicable product. 2. Locate the appropriate software and download the latest version. 3. Execute the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 31
Setup Utilities and Diagnostics Features 2.7 Restoring the Software The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for complete instructions on using this feature. Service Reference Guide, d500 336492-005 2-19 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 32
Setup Utilities and Diagnostics Features 2-20 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 33
PCs in a networked environment. The key capabilities and features of desktop management are: ■ Initial configuration and deployment ■ Remote system installation ■ Software updating and management ■ ROM flash ■ Asset tracking and security ■ Fault notification and recovery ✎ Support for specific - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 34
F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. 3.3 Software Updating and Management HP - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 35
a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the driver download Web site and on the Support Software CD - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 36
Flash The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files and enter the name of the computer when prompted. 3-4 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 37
are included with selected models in the downloadable ROM softpaqs. When the bootblock detects an invalid system ROM, The System Power LED blinks RED 8 times, one every second, followed by a 2 second pause. Also 8 simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 38
on the screen. ✎ This requires a diskette drive or a supported USB flash media device, such as DriveKey. 3. To replicate the configuration, click File > Restore from Diskette, and follow the instructions on the screen. System Software Manager (SSM) may also be used to distribute setup configurations - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 39
and installing the latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP computer. 3.4.8 Building Blocks - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 40
USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. 3-8 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 41
by setup password). From the Computer Setup Utilities (F10) menu. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. Service Reference Guide, d500 336492-005 3-9 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 42
by setup password). From the Computer Setup Utilities (F10) menu. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. 3-10 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 43
configuration changes or component removal. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. 3.5.1 Password Security The power-on password prevents unauthorized - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 44
On Password and follow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. Entering a Power-On Password To enter a power-on password, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. When - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 45
password/ 4. Press the Enter key. ✎ Refer to "National Keyboard Delimiter Characters" for information about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup. Service Reference Guide, d500 336492-005 3-13 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 46
Troubleshooting Guide for instructions on clearing passwords. 3.5.4 DriveLock DriveLock is an industry-standard security feature that prevents unauthorized access to the data on specific to accommodate a forgotten password, the HP implementation of DriveLock employs a two Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 47
Desktop present, POST will require a password to unlock the device. If a power-on password is set and it matches the device's user password, software, other asset control functions, and support. For users with less stringent security requirements, HP Service Reference Guide, d500 336492-005 3-15 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 48
has been removed. Level 2 Windows, click Start > Shut Down > Restart. 2. Press the F10 key as soon as the monitor light instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. Smart Cover Lock The Smart Cover Lock is a software-controllable cover lock featured on select HP - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 49
are in Windows, click Start > Shut Down > Restart. 2. Press the F10 key as soon as the monitor light turns Power outage ■ Startup failure ■ PC component failure (such as processor or power supply) ■ Forgotten password Ä CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 50
> Enabled. 4. Select Security > Save Master Boot Record. 5. Before exiting, click File > Save Changes and Exit. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode. ✎ Most operating systems control access - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 51
work area. For illustrated instructions, please see the Removal and Replacement Chapter for the specific chassis. 3.5.9 Fingerprint Identification Technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 52
hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using DPS. 3.6.2 Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 53
Device Information Characteristic Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length Data interface voltage differential Drive motor voltages Jumpers Receive data Ground Transmit data Transmit data Ground Service Reference Guide, d500 336492-005 4-1 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 54
DD4 23 10 DD11 24 11 DD3 25 12 DD12 26 13 DD2 27 14 DD13 28 4.2.4 PATA Power Cable Signal DD1 DD14 DD0 DD15 Ground (Key) DMARQ Ground DIOW Ground DIOR Ground IORDY CSEL Pin Ground Pin Usage 1 +12 V 2 Ground 3 Ground 4 +5 V 4-2 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 55
■ Device 0 connector = black face ■ Device 1 connector = gray face ✎ The color code of an industry-standard cable is applicable only if the drive's jumper is in the cable-select separate channel and is not included as a part of the maximum four drives. Service Reference Guide, d500 336492-005 4-3 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 56
a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules. 4.3.1 PATA Device Classes In order to determine the best drive attach sequence, on the primary channel in the Device 0 position. 4-4 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 57
: ■ Keeping the hard drive on a separate channel to maximize drive performance until a fourth device is added. ■ Keeping the hard drives and removable media drives on separate channels to maximize compatibility. ■ Keeping the hard drive and the writable optical drive on separate channels to maximize - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 58
Attach Sequence Rule to determine the best drive installation sequence. Device Name Attach Sequence Worksheet Device Class Position Number Channel Name Device Number 4-6 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 59
Ultra ATA-100 hard drive 1 1 Primary 0 DVD drive 2 2 Secondary 0 CD-ROM drive 3 3 Secondary 1 ✎ Cable lengths may restrict drive usage. 4 3 Primary Channel* Secondary Channel 1 2 4 1 3 2 Device 1 Device 0 Service Reference Guide, d500 336492-005 4-7 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 60
, -66, or -100) as that being removed to retain the same level of performance. ■ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive will become the boot drive unless the boot order is changed in Computer (F10) Setup. 4-8 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 61
specification XP Enhanced Mode (default BIOS Setting) -Add as a separate controller • PATA in Legacy Mode • SATA in Native Mode Windows 9x, NT, and Linux Compatibility Mode (non-default BIOS Setting) -Replace primary IDE controller • PATA in Legacy Mode • SATA in Legacy Mode Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 62
is used to access devices attached to add-in cards and is not supported by many legacy operating systems. Addresses are assigned by PCI Plug-n-Play BIOS and the IRQ is shared with multiple controllers. ■ Offset 1Ch-Secondary Control base address 4-10 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 63
Boot and Drive Letter Ordering SATA Configuration* Controller Order HDD Boot and Drive Letter Ordering Add as a separate channel (default). Used with Windows 2000 and XP Attach Sequence Rules by Class Priority," for PATA attach sequence rules. Service Reference Guide, d500 336492-005 4-11 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 64
Serial and Parallel ATA Drive Guidelines and Features 4-12 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 65
into an AC power source voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 5.1 Chassis Designations 5.1.1 Convertible Minitower (CMT) Service Reference Guide, d500 336492 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 66
Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1.2 Small Form Factor (SFF) 5.1.3 Ultra-Slim Desktop (USDT) 5-2 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 67
removing them from their container. ■ Always be properly grounded when touching a sensitive component or assembly. ■ Avoid contact with pins, leads, or circuitry. ■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 68
components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ■ Turn off power and input signals before inserting and removing connectors table or floor mats with hard tie to ground ■ Field service kits 5-4 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 69
flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a the computer case, follow the procedures described below: ■ To remove light stains or dirt, use plain water with a clean, lint Service Reference Guide, d500 336492-005 5-5 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 70
removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ■ To clean the mouse body, follow the procedures in Section 5.3.2, "Cleaning the Computer Case." 5-6 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 71
board or component damage. 5.4.2 Tools and Software Requirements To service the computer, you need the following: ■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001) ■ Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ■ Flat-bladed screwdriver (may - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 72
caught or snagged by parts being removed or replaced. Ä CAUTION: When servicing this computer, ensure power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 73
(CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. ✎ Not all features listed in this guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 74
FailSafe Key (Spare part number 166527-001 or 166527-002). Once the solenoid has been deactivated or removed the access panel can be removed. The Smart Cover FailSafe Key will be needed in any of the following circumstances: ■ Power outage ■ Startup failure ■ Processor or power supply failure ■ Lost - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 75
Procedures- Convertible Minitower (CMT) Chassis 6.3 Hood Sensor 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel (Section slot 2. To install the hood sensor, reverse the removal procedure. Service Reference Guide, d500 336492-005 6-3 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 76
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6.4 External Security Devices 6.4.1 Cable Lock The cable lock may be used to secure the padlock may also be used with a security cable to secure the computer to a fixed object. I 6-4 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 77
off and that the power cord is disconnected from the electrical outlet. 2. Lift up on the access panel handle 1, slide the access panel back about 1 inch (2.5 cm), then lift it off the unit 2. To install the computer cover, reverse the removal procedure. Service Reference Guide, d500 336492-005 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 78
"). 2. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 3. Push up on the two release tabs 1, then rotate the front bezel away from the chassis to release it 2. To reinstall the front bezel, reverse the removal procedure 6-6 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 79
CMT) Chassis 6.7 Front Drive Bezels 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the access panel (Section 6.5, "Computer Access Panel"). 3. Remove the front bezel, then remove the desired bezel blank. blank, reverse the removal procedure. ✎ When - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 80
down on the two small retaining clips 2 on the top of the insert, and push the cover out of the front bezel 3. To install a bezel or a bezel blank, reverse the removal procedure. 6.8 Memory CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 81
"Preparation for Disassembly"). 3. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 4. .Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. Service Reference Guide, d500 336492-005 6-9 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 82
rotate the expansion card retention latch up. 6. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up to release it from the chassis frame. 6-10 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 83
socket. Lift the expansion card straight up to release it from the chassis frame. Be sure not to scrape the card against other components. ✎ Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. Service Reference Guide, d500 336492-005 6-11 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 84
step 11. Ä CAUTION: After removing an expansion card, you must replace it with a new card or cover the open slot (for example, with a metal slot cover or a piece of cardboard taped in place) for proper cooling of internal components during operation. 6-12 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 85
Computer Setup to relock the lock and enable the Smart Cover Sensor. 16. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on the Documentation Library CD for instructions about using Computer Setup. Service Reference Guide, d500 336492-005 6-13 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 86
slot on the back of the computer chassis. 4. Push down and out on the two green thumb tabs inside the chassis and rotate the expansion card retention latch up. 6-14 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 87
bar 2. 6. Slide the pivoting bar to the right 1 then, lift the left end 2 to remove it from the chassis. To replace the bar, slide it into the socket on the right 1, lower it into position 3, and slide it to the left 4 to secure it in place. Service Reference Guide, d500 336492-005 6-15 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 88
drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the Compaq factory-installed files. 6-16 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 89
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6.11.1 Drive drive bay has a shorter depth than the upper two bays. The bottom bay supports a drive that is no more than 6.7 inches in depth, including the cables Computer Setup. Service Reference Guide, d500 336492-005 6-17 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 90
(Section 6.1, "Preparation for Disassembly"). 3. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 4. Remove the front bezel (Section 6.6, "Front Bezel"). 5. Disconnect the power 1 and data 2 cables from the back of the drive. 6-18 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 91
and install them in the replacement drive. ✎ Extra guide screws are provided on the chassis on the side of the fourth drive bay. Optical drives use M3 metric screws. The HP-supplied metric screws are black. The HP-supplied standard screws are silver. Service Reference Guide, d500 336492-005 6-19 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 92
the audio, power, and data cables on the back of the drive. Install four guide screws in the lower holes on each side of the drive. Ä CAUTION: When removing cables, pull the tab or connector instead of the cable itself to prevent damaging the cable. 6. If the computer is in the desktop mode - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 93
and Replacement Procedures- Convertible Minitower (CMT) Chassis 8. In the minitower mode, pull up on the green drivelock mechanism 1 for that specific drive and slide the drive from the drive bay 2. 9. Remove the four guide screws (two on each side) from the old drive and install them in the lower - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 94
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 10. Install the drive by sliding it into the appropriate drive bay on the front of the chassis. The drivelock automatically secures the drive in the bay. Ä CAUTION: Make sure the guide screws line up with the guide slots in the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 95
screws, two on each side of the drive. ✎ Extra guide screws are provided on the side of the drive bay under the access panel. The diskette drive use M3 metric screws. The HP-supplied metric screws are black. The HP-supplied standard screws are silver. 7. Insert the diskette drive into the bay from - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 96
USB cable pair and the front audio cable. 4. Remove the two screws that secure the front I/O device to the mounting bracket 1. 5. Remove the two screws that secure the mounting the reassembly by reinstalling the other parts that had been removed. 6-24 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 97
Replacement Procedures- Convertible Minitower (CMT) Chassis 6.13 Power Switch Assembly 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 3. Disconnect the power switch/LED cable from the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 98
(CMT) Chassis 6.14 System Board 1. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 6.5, "Computer Access Panel"). 3. Remove all PCI expansion boards (Section 6.9, "Expansion Cards"). 4. Remove the AGP graphics card - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 99
battery only with the HP/Compaq spare designated for this product. Ä CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Guide for information on backing - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 100
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6.15.1 Type 1 Battery Holder 1. Lift the battery out of 4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 101
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6.15.2 Type 2 Battery Holder 1. To release computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Service Reference Guide, d500 336492-005 6- - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 102
and latch it in place. 5. Connect the heatsink fan control to the system board. 6. Replace the access panel and reconnect the computer. 6-30 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 103
CMT) Chassis 6.16.2 Type 2 1. Release the tension from the heatsink 1 and 2. 2. Remove the retaining clips 3. 3. Remove the heatsink from atop the processor 4. 4. Open the ZIF socket lever 5. 5. Remove the access panel and reconnect the computer. Service Reference Guide, d500 336492-005 6-31 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 104
CMT) Chassis 6.16.3 Type 3 1. Release the tension from the heatsink 1. 2. Remove the retaining clips 2. 3. Remove the heatsink from atop the processor 3. 4. Open the ZIF socket lever 4. 5. Remove 6. Replace the access panel and reconnect the computer. 6-32 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 105
Access Panel"). 3. Disconnect the speaker wire from the system board. 4. Remove the four screws from the inside of the chassis 1 that secure the speaker to the chassis. 5. Remove the speaker 2. To install the speaker, reverse the removal procedures. Service Reference Guide, d500 336492-005 6-33 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 106
Computer Access Panel"). 3. Disconnect the fan control cable from the system board. 4. Remove the four screws that secure the fan assembly to the chassis 1 and then remove the fan assembly 2. To install the fan assembly, reverse the removal procedure. 6-34 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 107
the system board. 3. Remove the four screws that connect the power supply to the chassis 1. 4. Slide the power supply toward the front of the computer, then lift it out of the computer 2. To install the power supply, reverse the removal procedure. Service Reference Guide, d500 336492-005 6-35 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 108
Replacement Procedures- Convertible Minitower (CMT) Chassis 6.20 Changing from Desktop to Minitower 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock it. 2. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 3. Remove the computer access panel - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 109
Removal and Replacement Procedures- Convertible Minitower (CMT bottom bay supports a drive that power and data cables to the drives in the 5.25-inch drive bays. 10. Remove the bezel subpanel (Section 6.20, "Changing from Desktop desktop configuration. Service Reference Guide, d500 336492-005 6-37 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 110
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 12. Reposition the subpanel (rotate it 180°) with the logo at the bottom, then snap it back into the bezel. 6-38 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 111
CMT) Chassis 6.21 Changing from Minitower to Desktop 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock it. 2. Prepare the computer for disassembly (Section 6.1, "Preparation for Disassembly"). 3. Remove for each 5.25-inch drive. Service Reference Guide, d500 336492-005 6-39 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 112
Removal and Replacement Procedures- Convertible Minitower (CMT than the upper two bays. The bottom bay supports a drive that is no more than 6.7 power and data cables to the drives in the 5.25-inch drive bays. 10. Remove the desktop configuration. 6-40 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 113
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 12. Reposition the subpanel (rotate it 180°) with the logo at the bottom, then snap the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor. Service Reference Guide, d500 336492-005 6-41 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 114
Removal and Replacement Procedures- Convertible Minitower (CMT) Chassis 6-42 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 115
Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal " modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 116
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.2 Unlocking the Smart Cover Lock If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop Management Guide on the Documentation Library CD for more information about the Smart Cover Lock - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 117
Small Form Factor (SFF) Chassis 7.3 Hood Sensor 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Remove reverse the removal procedure. Service Reference Guide, d500 336492-005 7-3 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 118
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.4 External methods for using the cable lock. While both methods work, for added security HP recommends that you use the method shown on the left where the cable lock penetrates object. I 7-4 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 119
Replacement Procedures- Small Form Factor (SFF) Chassis 7.5 Computer Access Panel 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 120
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.6 Front Bezel 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Pull up on the three release tabs 1 on the top of the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 121
Small Form Factor (SFF) Chassis 7.7 Front Drive Bezels 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Remove the removal procedure. Service Reference Guide, d500 336492-005 7-7 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 122
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.8 Memory Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 123
and Replacement Procedures- Small Form Factor (SFF) Chassis 6. Repeat steps 4 and 5 for any additional modules that you want to install. ✎ The computer automatically recognizes the additional memory when the computer is turned on. To reassemble the computer, reverse the removal procedure. ✎ If you - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 124
Procedures- Small Form Factor (SFF) Chassis 7.9.1 Riser Card 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 7.2, "Unlocking the Smart Cover Lock"). 2. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 3. Remove the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 125
Procedures- Small Form Factor (SFF) Chassis 7.9.2 Expansion Card 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 7.2, "Unlocking the Smart Cover Lock"). 2. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 3. Remove the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 126
Procedures- Small Form Factor (SFF) Chassis 8. To remove an expansion card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the expansion card straight up to release it from the carrier. Be sure not to scrape the card against other - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 127
Procedures- Small Form Factor (SFF) Chassis 7.9.3 AGP Card 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 7.2, "Unlocking the Smart Cover Lock"). 2. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 3. Remove the computer - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 128
and Replacement Procedures- Small Form Factor (SFF) Chassis 11. Connect external cables to the installed card and internal cables to the Computer Setup (F10) Utility Guide on the Documentation Library CD for instructions about using Computer Setup. 7-14 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 129
Small Form Factor (SFF) Chassis 7.10 Drives The computer supports up to three drives. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide Computer Setup. Service Reference Guide, d500 336492-005 7-15 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 130
- Small Form Factor (SFF) Chassis 7.10.2 Cable Routing Ä CAUTION: The drive data and power cables must be kept clear of the power supply and the power supply fan to avoid damage or restrict air flow. Follow these guidelines when routing the cables in the computer: 1. Route the optical drive audio - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 131
- Small Form Factor (SFF) Chassis 7.10.3 Optical Drive Ä CAUTION: All removable media should be taken out of the drives before removing the Remove the front bezel (Section 7.6, "Front Bezel"). 5. Raise the Easy Access drive bay to the upright position. 6. Disconnect the audio, signal, and drive power - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 132
and Replacement Procedures- Small Form Factor (SFF) Chassis ✎ When replacing the drive, transfer the four screws from the old drive to the new one. The screws take the place of drive rails. 2. Position the guide screws on the drive into the J-slots in the drive bay 1. Then, slide the drive towards - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 133
Small Form Factor (SFF) Chassis 3. Raise the Easy Access drive bay to the upright position and connect the flat ribbon cable and audio cable to the system board. 4. Connect the power cable, flat ribbon cable, and audio the computer. Ä CAUTION: When servicing the computer, ensure that cables are - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 134
- Small Form Factor (SFF) Chassis 7.10.4 External 3.5-inch Drive 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 7.2, "Unlocking the Smart Cover Lock"). 2. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 3. Remove the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 135
and Replacement Procedures- Small Form Factor (SFF) Chassis ✎ The guide screws on a 3.5-inch diskette drive 1 are placed closer together than on the hard drive 2. 11. Insert the rear screws of the hard drive 1 into the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 136
- Small Form Factor (SFF) Remove the front bezel (Section 7.6, "Front Bezel"). 5. Raise the Easy Access drive bay to the upright position. 6. Disconnect the power cable and signal cable from the back of the drive. Disconnecting Cables from the Hard Drive 7-22 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 137
Replacement Procedures- Small Form Factor (SFF) Chassis 7. Press and hold the drive release latch 1. 8. Slide the drive to the right of take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws. Service Reference Guide, d500 336492-005 7-23 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 138
"Power Supply"). 5. From the inside of the chassis, remove the two screws that secure the I/O device to the chassis 1, then pull the device into the chassis 2 to free it from its mount. To install the housing assembly, reverse the removal procedures. 7-24 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 139
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.12 Power Switch Assembly 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Disconnect the power switch/LED cable from - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 140
- Small Form Factor (SFF) Chassis 7.13 System Board 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Remove all PCI expansion boards (Section 7.9, "Expansion Card Cage"). 4. Remove the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 141
Procedures- Small Form Factor (SFF) Chassis 7.14 Chassis Fan 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Remove the system board (Section 7.13, "System Board"). 4. Remove the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 142
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.15 Battery The battery that comes with this computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 143
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.15.1 Type 1 Battery Holder 1. Lift the battery out of its 4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 144
Replacement Procedures- Small Form Factor (SFF) Chassis 7.15.2 Type 2 Battery Holder 1. To release the procedure. 3. Replace the computer cover or access panel. 4. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 145
Replacement Procedures- Small Form Factor (SFF) Chassis 7.16 Processor and Heatsink 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer . 6. Replace the access panel and reconnect the computer. Service Reference Guide, d500 336492-005 7-31 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 146
- Small Form Factor (SFF) Chassis 7.17 Speaker 1. Prepare the computer for disassembly (Section 7.1, "Preparation for Disassembly"). 2. Remove the computer access panel (Section 7.5, "Computer Access Panel"). 3. Rotate the drive cage to its upright position. 4. Remove the expansion card cage - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 147
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.18 Power Supply Å WARNING: Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 148
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7-34 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 149
Desktop (USDT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 150
and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8. If the PC is mounted in the accessory mounting stand, remove it and lay the computer down on its rubber feet. 8.2 External Security Devices 8.2.1 Installing a Cable Lock The cable lock may be used to secure the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 151
Removal and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.2.2 Installing a Padlock A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object. I Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 152
and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.3 Computer Access Panel Remove the bottom access panel to remove or replace and expansion card. Remove the top access panel for all other service activities. 8.3.1 Top Access Panel 1. Prepare the computer for disassembly (Section - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 153
Procedures- Ultra-Slim Desktop (USDT) Chassis 8.3.2 Bottom Access Panel 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 154
Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.4 Front Bezel 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer access panel 2. To reinstall the front bezel, reverse the removal procedure. 8-6 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 155
Removal and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.5 Memory Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 156
Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis ✎ The computer automatically recognizes the additional memory when the computer is turned on. To reassemble the computer, reverse the removal procedure. 8.6 Expansion Cards 1. Prepare the computer for disassembly (Section 8.1, "Preparation - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 157
external cables to the installed card as needed. 10. Replace the bottom access panel. 11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on the Documentation Library CD for instructions about using Computer Setup. Service Reference Guide 336492-005 8-9 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 158
Desktop (USDT) Chassis 8.7 Expansion Card Locking Lever 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Lay the computer down on a flat surface with the rubber feet facing up. 3. Remove lever out of the chassis. 5. Remove the locking lever 2. To install the - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 159
(Section 8.1, "Preparation for Disassembly"). 2. Remove the top access panel (Section 8.3.1, "Top Access Panel"). 3. Pull the drive release lever away from the hard drive 1, then slide the drive towards the power supply and lift it out of the computer 2. Service Reference Guide 336492-005 8-11 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 160
Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 4. Disconnect the data and power cables from the back of the drive. 5. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. 6. Store the removed drive in anti-static packaging - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 161
eject lever towards the front of the computer 1 to eject the drive from the MultiBay 2. To install a MultiBay drive, reverse the removal procedures. It is not necessary to remove the top access panel if you do not want to engage the drive security lock. Service Reference Guide 336492-005 8-13 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 162
board 3. To reinstall the fan assembly, reverse the removal procedure. Ensure that the flanges on the tube-end of the fan are properly positioned in the guide slots on the power supply. Ä CAUTION: When installing the fan assembly, make sure the power supply cables are tucked neatly away to keep them - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 163
Procedures- Ultra-Slim Desktop (USDT) Chassis 8.10 Front Chassis Panel Removing the front chassis panel makes it easier to remove the front I/O device and the power/LED switch assembly. 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer top - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 164
Desktop (USDT) Chassis 8.11 Front I/O Device 1. Prepare the computer for disassembly (Section 8.1, "Preparation for Disassembly"). 2. Remove the computer top access panel (Section 8.3.1, "Top Access Panel"). 3. Remove device, reverse the removal procedure. 8-16 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 165
the power switch/LED cable from the system board. 6. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the switch assembly out of the chassis panel2. To install the power switch assembly, reverse the removal procedure. Service Reference Guide 336492 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 166
, reverse the removal procedures. When installing the heatsink, make sure that the thermal interface (grease) is refreshed. Ä CAUTION: Always press down on the top of the processor while closing the ZIF socket handle to ensure the processor is fully seated. 8-18 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 167
not snag on anything. To install the power supply, reverse the removal procedure. ✎ When installing the power supply make sure the three cables are routed properly and do not interfere with the heatsink, the fan assembly, or the hard drive release latch. Service Reference Guide 336492-005 8-19 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 168
"System Fan"). 4. Remove the hard drive (Section 8.8.1, "Hard Drive"). 5. Remove the power supply (Section 8.14, "Power Supply"). 6. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery: 8-20 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 169
Removal and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.15.1 Type 1 Battery Holder 1. Lift the battery out 4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 170
Removal and Replacement Procedures- Ultra-Slim Desktop (USDT) Chassis 8.15.2 Type 2 Battery Holder 1. To release has been replaced, reverse the disassembly procedure 3. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 171
Remove the power supply (Section 8.14, "Power Supply"). 9. Remove the two screws that secure the drive cage to the chassis 1. 10. Pull up evenly on the drive cage 2 to disengage the MultiBay connector card from foot of the drive cage thru the system board. Service Reference Guide 336492-005 8-23 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 172
8.11, "Front I/O Device"). 8. Disconnect the speaker cable from the system board. 9. Remove the two screws that secure the speaker to the chassis then, slide the speaker back and out of the chassis. To install the speaker, reverse the removal procedure. 8-24 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 173
8.11, "Front I/O Device"). 8. Disconnect the chassis fan power cable from the system board. 9. Press down on the black plastic mounting clip 1 while pivoting the fan assembly out of the chassis 2 To install the chassis fan, reverse the removal procedure Service Reference Guide 336492-005 8-25 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 174
front I/O cable from the system board (Section 8.11, "Front I/O Device"). 9. Remove the heat sink and processor (Section 8.13, "Processor and Heatsink"). 10. Remove the power supply (Section 8.12, "Power Switch Assembly"). 11. Remove the drive cage assembly (Section 8.16, "Drive Cage Assembly"). 12 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 175
Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Ethernet BNC Connector and Icon Pin 1 (Center) 2 (Shield) Signal Data Ground Service Reference Guide, d500 336492-005 A-1 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 176
RJ-45 Connector and Icon Pin 1 2 3 4 5 6 7 8 Ethernet AUI Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused +12V 11 Ground 12 Ground 13 Unused 14 Unused 15 Unused 16 Unused A-2 336492-005 Service Reference Guide, d300 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 177
to Send Clear to Send Ring Indicator (5V if powered) USB Connector and Icon Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Microphone Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Service Reference Guide, d300 336492-005 A-3 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 178
) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_In_Left Audio_In_Right Ground Line-Out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal 60 -MSG 61 -SEL 62 -C/D 63 -REQ 64 -I/O 65 -D 66 -D 67 -D 68 -D A-4 336492-005 Service Reference Guide, d300 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 179
Receive 3 Ground Monitor Pin Signal 4 5V 5 Mode 6 Not Used Pin Signal 7 Not Used 8 Not Used Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground Pin Signal 6 Ground 7 Ground 8 Ground 9 +5V (fused) 10 Ground Pin Signal 11 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 180
A_GROUND_I 63 FP16 47 audio_r 64 FP17 48 FP01 65 FP18 49 FP02 66 FP19 50 FP03 51 FP04 67 FP20 68 FP21 A-6 336492-005 Service Reference Guide, d300 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 181
# 3.3VAux Ground Reserved VCC 3.3 DEVSEL# Vddq PERR# Ground SERR# C/BE1# Vddq AD14 AD12 Ground AD10 AD8 Vddq AD_STB0 AD7 Ground AD5 AD3 Vddq AD1 VREFCG Service Reference Guide, d300 336492-005 A-7 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 182
15 GND 4-Pin Power (for CPU) Connector and Icon Pin Signal 1 GND 2 GND 3 +12 V 4 -12 V SATA Data and Power Drive Connector Pin Signal 5 P13 V 12 P2 V 3.3 P6 Ground P10 Ground P14 V 12 *S = Data, P = Power Pin Signal S3 AS7 Ground P3 V 3.3 P7 V 5 P11 Reserved P15 V 12 Pin Signal S4 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 183
power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power power cord set requirements, contact your authorized HP dealer, reseller, or service volts AC, as required by each country's power system. 4. The appliance coupler must meet - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 184
Power Cord Set Requirements Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency with a Japanese Industrial Standard C8303 (7A, 125V) configuration. B-2 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 185
. Disable SafePost. If the expansion card does not respond, replace the card. Run Computer Setup (F10 Setup). Set the date and time under Control Panel or in F10 Setup depending on the operating system. If the problem persists, replace the RTC battery. Service Reference Guide, d500 336492-005 C-1 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 186
. Replace memory module if problem persists. Reseat the processor in its socket. If the processor does not respond, replace it. Verify proper memory module type. Try another memory socket. Replace memory with a module conforming to the SPD standard. C-2 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 187
board. Reset the IRQ. Reset the IRQ. Reset the IRQ. Remove any parallel expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup). Reset the IRQ. Reset the IRQ. Unplug AC power cord, wait 5 seconds, then reboot unit. Service Reference Guide, d500 336492-005 C-3 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 188
601-Diskette Controller Error CPU fan is not connected or may have malfunctioned. Single monitor configuration with monitor attached to video port 2. Diskette controller circuitry or floppy drive circuitry incorrect. 602-Diskette Boot Record Error 605-Diskette Drive Type Error Diskette in drive - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 189
(F10 Setup). Run Computer Setup or Windows utilities. Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup).Run Computer Setup or Windows utilities. Turn off unit, disconnect the power cable from the power source, open the computer chassis - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 190
temperature exceeds specification. 1801-Microcode Patch Error 1998-Master Boot Record has been lost. Processor not supported by ROM BIOS. The previously . Upgrade BIOS to proper version. Run Computer Setup and save the MBR of the current bootable disk. C-6 336492-005 Service Reference Guide, - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 191
number to be entered, download from http://www.hp.com and run SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, then save changes. Replace the memory module. Run Computer Setup and Diagnostic utilities. Service Reference Guide, d500 336492-005 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 192
POST Error Messages C-8 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 193
drivers been installed for each application? ■ Remove all diskettes from the diskette drives before you turn on the system. ■ Are all switches set correctly? ■ Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and the riser/system board? Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 194
Troubleshooting Without Diagnostics Solving Minor Problems Solving Minor Problems Problem Cause Possible Solution Computer appears locked up and will not turn off when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 195
both power supply cables are properly connected to the system board. 4. If the 3.3 V_aux light on the system board is on, then replace the power button harness. 5. If the 3.3 V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 196
Solving Power Supply Problems Solving Power Supply Problems Problem Cause Power supply shuts down intermittently. Voltage selector switch on rear of computer chassis not switched to correct line voltage. Power supply fault. Computer powered off automatically and the Power LED flashes Red two - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 197
Solution In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Remove diskette and reinsert. Push in drive button. Check the program diskettes. Reconnect power cable. Ensure - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 198
Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause Cannot format diskette. Invalid media reported. A problem has occurred with a disk transaction. The directory structure is bad, or there is a problem with a file. Diskette drive cannot read a diskette. " - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 199
reformat the hard disk. In Windows 2000 and Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click in Advanced > Power-On Options. Remove the diskette from the diskette drive. Service Reference Guide, d500 336492-005 D-7 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 200
and LED lights on the front of the computer. See Appendix C, "POST Error Messages." 1. Attempt the normal Windows "Shut Down" procedure. 2. Press the power button for four or more seconds to turn off the power. 3. Restart the computer using the power button. D-8 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 201
Display Problems Troubleshooting Without Diagnostics Solving Display Problems Problem Cause Solution Blank screen (no video). The In Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Use the sliding control to reset the resolution. Service Reference Guide, - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 202
Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Pre-video graphics error. Monitor does not function properly when used with energy saver - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 203
are using does not support that particular symbol. Solution Lower brightness and/or contrast settings. 1. Select the monitor's Auto-Adjustment option in the monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions. Download SoftPaq SP20930 or - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 204
Troubleshooting Without Diagnostics Solving Audio Problems Solving Audio Problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar and use the volume slider to adjust the volume. - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 205
being used by other open applications. The hard disk may be full. Shut down all open processor-intensive applications. 1. Before recording, make sure there is enough free space on the hard disk. 2. Try recording the audio file in a compressed format. Service Reference Guide, d500 336492-005 D-13 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 206
is offline. If you are on a network, you may not have made the connection to the printer. Printer may have failed. The cables may not be connected properly. The correct printer driver is not installed. The cables may not be connected properly. Printer memory may be overloaded. The printer may be - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 207
Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems Problem the power button to resume key. The Num Lock light should not be on Remove roller ball cover from the bottom of the mouse and clean it. Service Reference Guide, d500 336492-005 D-15 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 208
came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. See Appendix C, "POST Error Messages," to determine possible causes. D-16 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 209
at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Video card is not seated properly or is bad, or system board is - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 210
Solving Network Problems Problem Cause Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Network driver does not detect network controller. Network controller is disabled. Incorrect network driver. Network status link light does not turn on or it never flashes. ✎ The network - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 211
a working, industry-standard NIC, or change the boot sequence to boot from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Flash the ROM. Service Reference Guide, d500 336492-005 D-19 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 212
Troubleshooting Without Diagnostics Solving Memory Problems Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Solving Memory Problems Problem Cause System will not boot or does not - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 213
Troubleshooting Without Diagnostics Solving Processor Problems . Solving Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is Red and stays see that the processor is present. 2. Reseat the processor. Service Reference Guide, d500 336492-005 D-21 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 214
the type of media played, such as audio or video. CD or DVD disc is dirty. Windows does not detect the CD-ROM or DVD-ROM drive. Solution Run the Computer Setup utility and enable booting to removable media and verify boot order settings. Try a bootable CD in the drive. 1. Reconnect power and data - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 215
the default drive letter for the Drive key in Windows XP. Install the Drive key after the operating system boots. Solving Internet Access Problems Solving Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 216
Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 217
, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Service Reference Guide, d500 336492-005 D-25 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 218
Troubleshooting Without Diagnostics D-26 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 219
on most but not all HP system and riser boards. Power button press LED - PS_ON (off), 5.5V Aux (on) CPU reset LED Power ON LED Hard drive activity LED Boot Video Port Parallel port over dual VGA ports DVI connector Keyboard connector (Closest to power supply) Mouse connector Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 220
CD-ROM) Primary chassis fan connector Wake on LAN (WOL) connector (NIC cable) Diskette drive connector Second Audio connector Alert on LAN NIC connector AUI connector Fan command/fan sink header Primary IDE connector Secondary IDE (MultiBay) connector E-2 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 221
- XMM5 XU1 XU2 XU15 XU100 Y1 Y2 Y3 Y4 Y5 Component (Continued) Slimline CD-ROM connector Header for front audio panel Header for front panel USB Video memory upgrade connector MultiBay header SCSI LED connector Primary serial ATA (SATA) port Secondary serial ATA (SATA) port Serial debug header - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 222
System Board and Riser Board Reference Designators E-4 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 223
SPD information In addition, the computer supports: ■ 128Mbit, 256Mbit, and 512Mbit non-ECC memory technologies ■ single-sided and double-sided DIMMS ■ DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported Service Reference Guide, d500 336492-005 F-1 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 224
memory channel B. The system board shown may differ from the one in your product. Item 1 2 3 4 Description DIMM socket XMM1, Channel A DIMM socket XMM2, Channel A DIMM socket XMM3, Channel B DIMM socket XMM4, Channel B Socket Color Black Blue Black Blue F-2 336492-005 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 225
Memory The system will automatically operate in single channel mode or a higher-performing dual channel mode, depending on how the DIMMs are XMM1 and are adding a second DIMM, it is recommended that you install an identical DIMM into the XMM3 socket. Service Reference Guide, d500 336492-005 F-3 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 226
Memory F-4 336492-005 Service Reference Guide, d500 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 227
access panel removal and replacement 6-5 AGP card removal and replacement 6-12 battery removal and replacement 6-27 cable lock 6-4 chassis fan removal and replacement 6-34 chassis, illustrated 5-1 desktop to minitower conversion 6-36 disassembly preparation 6-1 Service Reference Guide, d500 336492 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 228
tools, software 3-1 device drivers installing/upgrading 1-1 diagnostic tool for hard drives 3-20 Diagnostics for Windows categories 2-14 detecting 2-13 installing 2-13 Menu Bar 2-15 overview 2-13 running tests 2-16 disassembly preparation CMT 6-1 SFF 7-1 USDT 8-1 disk, cloning 3-1 diskette drive CMT - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 229
replacement 8-18 M Master Boot Record Security, setting 3-18 memory CMT removal and replacement 6-8 dual channel mode F-3 SFF removal and replacement 7-8 USDT removal and replacement 8-7 menu bar, Diagnostics for Windows 2-15 microphone pin assignments A-3 Service Reference Guide, d500 336492-005 - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 230
software image 3-1 problems, solving audio D-12 CD-ROM and DVD D-22 diskette D-5 display D-9 drive key D-23 hard drive D-7 installing hardware D-16 Internet access D-23 keyboard D-15 memory D-20 mouse D-15 network D-18 optical drives D-22 power supply D-4 printer D-14 processor D-21 processor CMT - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 231
5-7 restoring software 2-19 riser board reference designators E-1 riser card, SFF removal and replacement 7-10 ROM keyboard lights, table 3-6 ROM, invalid 3-5 ROM, upgrading 3-4 running tests,Diagnostics for Windows 2-16 S safety precautions, cleaning 5-5 SATA data cable pinouts 4-1 SATA power cable - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 232
Master Boot Record Security 3-18 Power Management 3-7 protecting 2-18 recovery 3-1 Remote ROM Flash 3-4 Remote System Installation 3-2 required 5-7 restoring 2-19 setup 1-2 System Software Manager 3-3 updating multiple machines 3-3 spare part number wrench, tamper resistant 5-7 speaker CMT removal - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 233
PC Deployment 3-1 Remote Diagnostics Enabling Agent SoftPaq 2-18 ROMPaq images 3-4 Subscriber's Choice 3-4 support software 3-7 System Software Manager 3-3, 3-4, 3-6 World Wide Web addresses. See Web sites wrench, tamper resistant CMT 6-2 wrench, tamper-resistant 5-7 SFF 7-2 Service Reference Guide - Compaq d530 | HP Compaq Business Desktop d500 Service Reference Guide, 5th Editi - Page 234
Index Index-8 336492-005 Service Reference Guide, d500
service reference guide
Business Desktop d500 Series
5th Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA and PATA drives, safety, routine care, connector pin
assignments, POST error messages, and diagnostic indicator lights.
Document Part Number 336492-005