Dell Alienware 27 Gaming AW2723DF Alienware AW2723DF Monitor Users Guide - Page 89

Product specific problems, Options or Mac Energy Saver setting.

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Product specific problems Specific symptoms What you experience Possible solutions Screen image is too Image is Reset the monitor to factory settings. small centered on screen, but does not fill entire viewing area Cannot adjust the monitor with the joystick OSD does not appear on the screen • Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor. • Check whether the OSD menu is locked. If yes, move and hold the joystick forward/backward/left/right for 4 seconds to unlock (for more information, see Locking the control buttons). No input signal when user controls are pressed No picture, the • Check the signal source. Ensure that LED light is the computer is not in the power white saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture does not The picture • Due to different video formats fill the entire screen cannot fill the (aspect ratio), the monitor may height or width display in full screen. of the screen • Run the built-in diagnostics. Image retention Faint shadow • Set the screen to turn off after a few from a static image from the static minutes of screen idle time. These can left on the monitor image displayed be adjusted in Windows Power for a long period of appears on the Options or Mac Energy Saver setting. time screen • Alternatively, use a dynamically changing screensaver. Troubleshooting | 89

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Troubleshooting
|
89
Product specific problems
Specific symptoms
What you
experience
Possible solutions
Screen image is too
small
Image is
centered on
screen, but does
not fill entire
viewing area
Reset the monitor to factory settings.
Cannot adjust the
monitor with the
joystick
OSD does not
appear on the
screen
•
Turn off the monitor, unplug the
power cord, plug it back, and then
turn on the monitor.
•
Check whether the OSD menu is
locked. If yes, move and hold the
joystick forward/backward/left/right
for 4 seconds to unlock (for more
information, see
Locking the control
buttons
).
No input signal
when user controls
are pressed
No picture, the
LED light is
white
•
Check the signal source. Ensure that
the computer is not in the power
saving mode by moving the mouse or
pressing any key on the keyboard.
•
Check whether the signal cable is
plugged in properly. Re-plug the
signal cable if necessary.
•
Reset the computer or video player.
The picture does not
fill the entire screen
The picture
cannot fill the
height or width
of the screen
•
Due to different video formats
(aspect ratio), the monitor may
display in full screen.
•
Run the built-in diagnostics.
Image retention
from a static image
left on the monitor
for a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power
Options or Mac Energy Saver setting.
•
Alternatively, use a dynamically
changing screensaver.