Dell Alienware 500Hz Gaming AW2524HF Alienware AW2524HF Monitor Users Guide - Page 76

the DP/HDMI

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Common symptoms What you experience Possible solutions No input signal when user controls are pressed No picture, the LED • Check the signal source. Ensure that light is white the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture does The picture cannot • Due to different video formats not fill the entire fill the height or (aspect ratio), the monitor may screen width of the screen display in full screen. • Run the built-in diagnostics. For more information, see SelfDiagnostic. The displayed Display will freeze, pictures appear has black screen or incorrectly when display abnormal the DP/HDMI screen cable is connected through a USB-C adapter or dock to your laptop or desktop Do not use a USB-C adapter or dock. Connect the DP/HDMI cable directly to your laptop or desktop. 76 | Troubleshooting

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76
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Troubleshooting
No input signal
when user
controls are
pressed
No picture, the LED
light is white
•
Check the signal source. Ensure that
the computer is not in the power
saving mode by moving the mouse
or pressing any key on the
keyboard.
•
Check whether the signal cable is
plugged in properly. Re-plug the
signal cable if necessary.
•
Reset the computer or video player.
The picture does
not fill the entire
screen
The picture cannot
fill the height or
width of the screen
•
Due to different video formats
(aspect ratio), the monitor may
display in full screen.
•
Run the built-in diagnostics. For
more information, see
Self-
Diagnostic
.
The displayed
pictures appear
incorrectly when
the DP/HDMI
cable is
connected
through a USB-C
adapter or dock
to your laptop or
desktop
Display will freeze,
has black screen or
display abnormal
screen
Do not use a USB-C adapter or dock.
Connect the DP/HDMI cable directly
to your laptop or desktop.
Common
symptoms
What you
experience
Possible solutions