Dell Alienware 500Hz Gaming AW2524HF Alienware AW2524HF Monitor Users Guide - Page 78

Troubleshooting, 500Hz, Common, symptoms, What you, experience, Possible solutions

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Common symptoms Monitor and notebook show different refresh rate value Cannot achieve 480 Hz or 500 Hz* refresh rate What you experience When connected to a notebook with the monitor set to 1920 x 1080 at 480 Hz/ 500 Hz, and with HDR enabled, the monitor OSD shows that the monitor is only displaying 360 Hz refresh rate The monitor cannot display with 480 Hz or 500 Hz refresh rate Possible solutions • If the system uses Intel graphics card, check whether it supports up to 480 Hz refresh rate. • Add one RAM memory to the notebook to increase the memory bandwidth. • To achieve 500 Hz refresh rate, ensure that the Overclock function in the Game menu of the monitor is set to 500Hz. • Ensure that the monitor is connected to the computer with the DP cable that came with the monitor. • It is recommended that you are using one of the following graphics cards: - NVIDIA RTX 30 series or higher. - Intel Iris Xe with 11th or 12th Gen CPUs or higher. - AMD RX 6500 XT series or higher. • Consult with your graphics card vendor to determine whether your graphics card supports 480 Hz refresh rate. • For computers with AMD graphics cards, ensure you are using Windows 10 or Windows 11. • For computers with Intel or NVIDIA graphics cards, ensure that you are using Windows 11. *To achieve 500 Hz refresh rate, ensure that the Overclock function in the Game menu is set to 500Hz. 78 | Troubleshooting

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Troubleshooting
Monitor and
notebook show
different refresh
rate value
When connected to
a notebook with the
monitor set to 1920
x 1080 at 480 Hz/
500 Hz, and with
HDR enabled, the
monitor OSD shows
that the monitor is
only displaying
360 Hz refresh rate
•
If the system uses Intel graphics
card, check whether it supports up
to 480 Hz refresh rate.
•
Add one RAM memory to the
notebook to increase the memory
bandwidth.
•
To achieve 500 Hz refresh rate,
ensure that the
Overclock
function
in the
Game
menu of the monitor is
set to
500Hz
.
Cannot achieve
480 Hz or
500 Hz* refresh
rate
The monitor cannot
display with 480 Hz
or 500 Hz refresh
rate
•
Ensure that the monitor is
connected to the computer with the
DP cable that came with the
monitor.
•
It is recommended that you are
using one of the following graphics
cards:
- NVIDIA RTX 30 series or higher.
- Intel Iris Xe with 11th or 12th Gen
CPUs or higher.
- AMD RX 6500 XT series or higher.
•
Consult with your graphics card
vendor to determine whether your
graphics card supports 480 Hz
refresh rate.
•
For computers with AMD graphics
cards, ensure you are using
Windows 10 or Windows 11.
•
For computers with Intel or NVIDIA
graphics cards, ensure that you are
using Windows 11.
*To achieve 500 Hz refresh rate,
ensure that the
Overclock
function in
the
Game
menu is set to
500Hz
.
Common
symptoms
What you
experience
Possible solutions