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Dell C1765NF MFP Laser Printer User Guide - Page 341

Troubleshooting, Basic Printer Problems, Display Problems, Printing Problems, Admin Menu

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27 Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer. • When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. NOTE: If error messages are displayed on the operator panel or on your computer screen, follow the on-screen instructions to resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages" on page 295. Display Problems Problem Menu settings changed from the operator panel have no effect. Action Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel. Printing Problems NOTE: A Password is required to enter the Admin Menu menu when Panel Lock Set is set to Enable. In this case, enter the password you specified, and press the (Set) button. Problem Job did not print or incorrect characters printed. Action Ensure that Ready appears on the operator panel before you send a job to print. Ensure that print media is loaded in the printer. Verify that you are using the correct printer driver. Ensure that you are using the correct Ethernet or USB cable and that it is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Troubleshooting 339

Section	Page
Dell™ C1765nf/C1765nfw Color Multifunction Printer	1
Contents	3
Before Beginning	17
Notes, Cautions, and Warnings	19
Dell™ C1765nf/C1765nfw Color Multifunction Printer User's Guide	21
Conventions	21
Finding Information	23
Product Features	25
About the Printer	27
Front View	27
Rear View	28
Space Requirements	29
Automatic Document Feeder (ADF)	30
Operator Panel	30
Securing the Printer	31
Ordering Supplies	32
Printer Setup	33
Removing Packaging Material	35
Connecting Your Printer	37
Connecting Printer to Computer or Network	38
Direct Connection	38
Ethernet Connection	38
Wireless Connection (Dell C1765nfw Color Multifunction Printer Only)	39
Reconfiguring the Wireless Setting	44
Connecting the Telephone Line	45
Turning On the Printer	46
Setting Up Your Printer	49
Setting Initial Settings on the Operator Panel	49
Printer Setup Using the Software and Documentation Disc	53
Setting the IP Address	55
Assigning an IP Address	55
The Operator Panel	55
The Tool Box	56
Verifying the IP Settings	57
The Operator Panel	57
The System Settings Report	57
The Ping Command	57
Loading Paper	59
Loading Print Media in the Multipurpose Feeder (MPF)	59
Loading Print Media in the Priority Sheet Inserter (PSI)	64
Installing Printer Drivers on Computers Running Windows®	67
Identifying Printer Driver Pre-install Status	67
Changing the firewall settings before installing your printer	67
Direct Connection Setup	67
For installing host-based printer driver	67
For installing XML Paper Specification (XPS) printer driver	68
Network Connection Setup	70
Network Printer Setup on a Local Network	70
Network Printer Setup on a Remote Network	74
Setting Up for Web Services on Devices (WSD)	78
Adding Roles of Print Services	78
WSD Printer Setup	79
Setting Up for Shared Printing	80
Point and Print	82
Peer-to-Peer	84
Installing Printer Drivers on Computers Running Macintosh	87
Installing the Drivers and Software	87
Adding a Printer on Mac OS X 10.5 or Later Version(s)	87
Adding a Printer on Mac OS X 10.4.11	88
Using Your Printer	91
Operator Panel	93
Using the Operator Panel Buttons	93
Status of Wi-Fi \| WPS Button Backlight (Dell C1765nfw Color Multifunction Printer only)	95
Using the Numeric Keypad to Enter Characters	96
Keypad Letters and Numbers	96
Changing Numbers or Names	96
Inserting a Pause	96
Printing a Panel Settings Page	97
Changing the Language	97
The Operator Panel	97
The Tool Box	97
Setting the Power Saving Timer Option	97
Dell™ Printer Configuration Web Tool	99
Overview	99
Setting Up the Dell Printer Configuration Web Tool	99
Setting Up From Web Browser	99
Setting Up From Operator Panel	101
Starting the Dell Printer Configuration Web Tool	101
Overview of the Menu Items	101
Page Display Format	103
Top Frame	103
Left Frame	104
Right Frame	105
Changing the Settings of the Menu Items	106
Details of the Menu Items	106
Printer Status	108
Printer Jobs	109
Printer Settings	110
Print Server Settings	124
Print Volume	135
Address Book	135
Tray Settings	140
Understanding the Tool Box Menus	141
Starting the Tool Box	141
Using the Tool Box to Change the Printer Settings	141
Printer Settings Report	142
Printer Information	142
Menu Settings	142
Reports	144
TCP/IP Settings	145
Tray Settings	145
Defaults Settings	146
Fax Settings	147
Printer Maintenance	148
System Settings	148
Date & Time	150
Paper Density	150
Adjust Transfer Roller	151
Adjust Fusing Unit	151
Registration Adjustment	152
Adjust Altitude	153
Reset Defaults	153
Non-Dell Toner	153
Transfer Roller Refresh Mode	154
Web Link Customization	154
TCP/IP Settings	154
Tray Settings	155
EWS (Embedded Web Server or Dell Printer Configuration Web Tool)	156
Scan Defaults	156
Fax Defaults	158
Copy Defaults	159
Fax Settings	161
Diagnosis	163
Chart Print	163
Environment Sensor Info	163
Clean Developer	163
Refresh Mode	163
Resetting Defaults	164
Understanding the Printer Menus	165
Defaults Settings	165
Copy Defaults	165
Scan Defaults	170
Fax Defaults	174
Print from USB Defaults	175
Tray Settings	175
MPF	175
Report / List	176
System Settings	176
Panel Settings	176
Job History	177
Error History	177
Color Test Page	177
Protocol Monitor	177
Address Book	177
Fax Activity	177
Printing a Report/List Using the Operator Panel	177
Printing a Report/List Using the Tool Box	177
Admin Menu	178
Phone Book	178
Network	178
Fax Settings	183
System Settings	190
Maintenance	194
Secure Settings	199
Scan to E-Mail	200
USB Settings	201
Panel Language	201
Panel Lock Function	202
Enabling the Panel Lock	202
Disabling the Panel Lock	202
Resetting Defaults	203
Print Media Guidelines	205
Paper	205
Paper Characteristics	205
Recommended Paper	206
Unacceptable Paper	206
Selecting Paper	206
Selecting Preprinted Media and Letterhead	207
Printing on Letterhead	207
Loading Letterhead	207
Selecting Pre-Punched Paper	208
Envelopes	208
Labels	209
Storing Print Media	209
Identifying Print Media and Specifications	210
Supported Paper Sizes	210
Supported Paper Types	211
Paper Type Specifications	211
Loading Print Media	213
Capacity	213
Print Media Dimensions	213
Loading Print Media in the Multipurpose Feeder (MPF)	213
Loading an Envelope in the Multipurpose Feeder (MPF)	218
Loading Letterhead	220
Loading Print Media in the Priority Sheet Inserter (PSI)	221
Loading an Envelope in the Priority Sheet Inserter (PSI)	223
Loading Letterhead	225
Loading Print Media When Manual Duplex Printing	226
When Using the Multipurpose Feeder (MPF)	226
When Using the Priority Sheet Inserter (PSI)	227
Using the Output Tray Extension	228
Printing, Copying, Scanning, and Faxing	229
Printing	231
Tips for Successful Printing	231
Tips on Storing Print Media	231
Avoiding Paper Jams	231
Sending a Job to Print	231
Canceling a Print Job	232
Canceling From the Operator Panel	232
Canceling a Job From the Computer Running Windows	232
Direct Print Using the USB Storage Device	233
Supported File Formats	233
Printing a File in a USB Memory	233
Printing a Report Page	233
Copying	235
Loading Paper for Copying	235
Preparing a Document	235
Making Copies From the Document Glass	235
Making Copies From the ADF	237
Setting Copy Options	237
Number of Copies	237
Color	238
Collated	238
Reduce/Enlarge	239
Document Size	240
Original Type	240
Lighter/Darker	241
Sharpness	241
Auto Exposure	242
Multiple-Up	242
Margin Top/Bottom	243
Margin Left/Right	243
Margin Middle	244
Changing the Default Settings	245
Scanning	247
Scanning Overview	247
Scanning From the Operator Panel - Scan to Application	248
Scanning from the Operator Panel - Scan to WSD	249
Printer Setup for Scan to WSD	249
Procedures for WSD Scan	249
Scanning Using the TWAIN Driver	249
Scanning Using the Windows Image Acquisition (WIA) Driver	250
Scanning to a PC or Server via SMB/FTP	251
Overview	251
Confirming a Login name and Password	253
Specifying a Destination to Store the Document	254
Configuring the Printer Settings	261
Sending the Scanned File on the Network	265
Scanning to USB Storage Device	266
Sending an E-Mail with the Scanned Image	267
Setting an E-Mail Address Book	267
Sending an E-Mail With the Scanned File	268
Faxing	269
Configuring Fax Initial Settings	269
Setting Your Country	269
Setting the Printer ID	269
Setting the Time and Date	270
Changing the Clock Mode	270
Setting Sounds	270
Speaker Volume	270
Ringer Volume	271
Specifying the Fax Settings	271
Changing the Fax Settings Options	271
Available Fax Settings Options	272
Sending a Fax	274
Loading an Original Document on the ADF	274
Loading an Original Document on the Document Glass	274
Resolution	275
Original Type	275
Lighter/Darker	276
Sending a Fax Automatically	276
Sending a Fax Manually	277
Confirming Transmissions	277
Automatic Redialing	277
Sending a Delayed Fax	278
Sending a Fax from the Driver (Direct Fax)	278
Example	278
Receiving a Fax	282
About Receiving Modes	282
Loading Paper for Receiving Faxes	282
Receiving a Fax Automatically in the Fax Mode	282
Receiving a Fax Manually in the Telephone Mode	282
Receiving a Fax Automatically in the Telephone/Fax or Ans Machine/Fax Mode	282
Receiving a Fax Manually Using an External Telephone	282
Receiving Faxes Using the DRPD Mode	283
Receiving Faxes in the Memory	283
Polling Receive	283
Automatic Dialing	284
Speed Dialing	284
Storing a Number for Speed Dialing	284
Sending a Fax Using a Speed Dial	284
Group Dialing	285
Setting Group Dial	285
Editing Group Dial	285
Sending a Fax Using Group Dialing (Multi-address Transmission)	286
Printing an Address Book List	286
Other Ways to Fax	287
Using the Secure Receiving Mode	287
Using an Answering Machine	288
Using a Computer Modem	288
Printing a Report	289
Changing Fax Defaults	289
Know Your Printer	291
Understanding Your Printer Software (Windows® Only)	293
Printer Status Window	293
Status Monitor Console	293
Dell Supplies Management System	293
Quick Launch Utility	294
Address Book Editor	295
ScanButton Manager	295
Dell ScanCenter	296
Understanding Printer Messages	297
Specifications	303
Operating System Compatibility	303
Power Supply	303
Dimensions	303
Memory	303
Page Description Language (PDL)/Emulation, Operating System, and Interface	303
MIB Compatibility	304
Environment	304
Cables	305
Copy Specifications	306
Scanner Specifications	306
Facsimile Specifications	307
Maintaining Your Printer	309
Maintaining Your Printer	311
Determining the Status of Supplies	311
Conserving Supplies	311
Storing Print Media	311
Storing Consumables	312
Replacing Toner Cartridges	312
Removing the Toner Cartridges	312
Installing a Toner Cartridge	314
Cleaning Inside the Printer	315
Cleaning the Color Toner Density (CTD) Sensor	318
Adjusting Color Registration	319
Performing Auto Adjust	319
Printing the Color Registration Chart	320
Determining Values	320
Entering Values	321
Cleaning the Scanner	322
Cleaning the ADF Feed Roller	324
Clearing Jams	325
Avoiding Jams	325
Identifying the Location of Paper Jams	326
Clearing Paper Jams From the ADF	327
Clearing Paper Jams From the Front of the Printer	331
Clearing Paper Jams From the Back of the Printer	332
Clearing Paper Jams From the Output Tray	334
Troubleshooting	339
Troubleshooting	341
Basic Printer Problems	341
Display Problems	341
Printing Problems	341
Print Quality Problems	343
The output is too light	343
Toner smears or print comes off/Stain on back side	344
Random spots/Blurred images	345
The entire output is blank	345
Streaks appear on the output	345
Pitched color dots	346
Vertical blanks	346
Mottle	346
Ghosting	347
Fog	348
Bead-Carry-Out (BCO)	348
Auger mark	349
Wrinkled/Stained paper	349
The top margins is incorrect	350
Color registration is out of alignment	351
Protrudent / Bumpy paper	352
Jam	352
Misfeed jam	352
Multi-feed jam	353
Copy Problem	354
Fax Problems	354
Scanning Problems	355
Scanner Driver/Printer Utility Problems	357
Wireless Problems (Dell C1765nfw Color Multifunction Printer only)	358
Other Problems	358
Contacting Service	358
Appendix	359
Appendix	361
Dell Technical Support Policy	361
Online Services	361
Warranty and Return Policy	362
Recycling Information	362
Contacting Dell	362
New Zealand PTC200 Warnings	363
General warning	363
2.11.1 Compliance testing (6) & (7) (Functional tests)	363
4.5.1 Off-hook line impedance	363
4.9.3 Non-voice equipment	363
5.6.1 General requirements (automatic dialling devices)	363
5.5.5 User instructions	363
8.1.7 User Instructions (automatic call set-up)	363
8.2.1(b) Call answering	363
USA/Canada Wi-Fi Warnings	364
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT	364
Labeling requirements	364
RF exposure warning	364
Canada, Industry Canada (IC) Notices	364
Radio Frequency (RF) Exposure Information	365
Canada, avis d'Industry Canada (IC)	365
Informations concernant l'exposition aux fréquences radio (RF)	365
Canada IC statement	365
Index	367
Numerics	367
A	367
B	367
C	367
D	368
E	369
F	369
G	369
H	369
I	370
J	370
K	370
L	370
M	370
N	371
O	371
P	371
Q	372
R	372
S	373
T	374
U	374
W	374

Match case Limit results 1 per page

Troubleshooting

339

Troubleshooting

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:

•

The power cable is connected to the printer, and to a properly grounded electrical outlet.

•

The printer is turned on.

•

The electrical outlet is not turned off at any switch or breaker.

•

Other electrical equipment plugged into the outlet is working.

•

When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between

the printer and the computer.

•

When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between

the printer and the network.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn

on the printer. This often fixes the problem.

NOTE:

If error messages are displayed on the operator panel or on your computer screen, follow the on-screen instructions to

resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages" on

page 295.

Display Problems

Printing Problems

NOTE:

A Password is required to enter the

Admin Menu

menu when

Panel Lock Set

is set to

Enable

. In this case,

enter the password you specified, and press the

(Set)

button.

Problem

Action

Menu settings changed from the operator

panel have no effect.

Settings in the software program, the printer driver, or the printer utilities have

precedence over the settings made on the operator panel.

Change the menu settings from the printer driver, the printer utilities, or the

software program instead of the operator panel.

Problem

Action

Job did not print or incorrect characters

printed.

Ensure that

Ready

appears on the operator panel before you send a job to print.

Ensure that print media is loaded in the printer.

Verify that you are using the correct printer driver.

Ensure that you are using the correct Ethernet or USB cable and that it is securely

connected to the printer.

Verify that the correct print media size is selected.

If you are using a print spooler, verify that the spooler has not stalled.