Dell PowerStore 1000T EMC PowerStore Release Notes for PowerStore OS Version 1 - Page 11

The SupportAssis Enterprise 4.00.05.30, connect with remote access type.

Page 11 highlights

Issue ID MDT-151302 MDT-163759 MDT-148608 MDT-153771 MDT-109970 MDT-111956 Functional Area Storage - File SupportAssist SupportAssist SupportAssist Virtualization Virtualization Description Workaround/Resolution If the network connection is unstable, the DNS may incorrectly be reported as offline. After restarting the NAS server, the health status of DNS is not cleared if the DNS is healthy. Refer to the Dell knowledge base article SLN320669. Contact your service provider, if you need assistance. The SupportAssis Enterprise 4.00.05.30 gateway is not supported by PowerStore models. Connect PowerStore models to SupportAssist 3.38 gateway. Attempts to upload Support Materials fail. Support Assist is unable to upload files when there is insufficient free space in the system partition. Delete old Data Collections to increase the available space in the file system so that Support Assist can make a backup copy of the file for upload. Enabling either Direct connect with remote access or Gateway connect with remote access may fail. If enabling either higher tier type, Direct connect with remote access or Gateway connect with remote access, fails, wait for the backend issue to clear, then do the following: 1. Enable the related lower tier type, Direct connect without remote access or Gateway connect without remote access. 2. Disable the related lower tier type. 3. Re-enable the higher tier type, Direct connect with remote access or Gateway connect with remote access type. If the issue persists, contact your service provider. Unable to create a vVol storage container in PowerStore, after having just deleted a vVol datastore with the same name from vSphere. Either create the vVol storage container in PowerStore using a different name or allow some more time before creating the new vVol storage container in PowerStore with the same name that was used in vSphere. In rare case, the automated mounting of a user-created PowerStore vVol storage container on an ESXi host could fail with the following error message displayed in vCenter "Timed-out waiting to get datastore information from host". Manually mount the vVol storage container from the VMware vSphere GUI or CLI. Known Issues 11

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Known Issues
11
Issue ID
Functional
Area
Description
Workaround/Resolution
MDT-151302
Storage - File
If the network connection is unstable, the
DNS may incorrectly be reported as
offline. After restarting the NAS server,
the health status of DNS is not cleared if
the DNS is healthy.
Refer to the Dell knowledge base article
SLN320669. Contact your service provider, if
you need assistance.
MDT-163759
SupportAssist
The SupportAssis Enterprise 4.00.05.30
gateway is not supported by PowerStore
models.
Connect PowerStore models to
SupportAssist 3.38 gateway.
MDT-148608
SupportAssist
Attempts to upload Support Materials fail.
Support Assist is unable to upload files
when there is insufficient free space in the
system partition.
Delete old Data Collections to increase the
available space in the file system so that
Support Assist can make a backup copy of
the file for upload.
MDT-153771
SupportAssist
Enabling either Direct connect with
remote access or Gateway connect with
remote access may fail.
If enabling either higher tier type, Direct
connect with remote access or Gateway
connect with remote access, fails, wait for
the backend issue to clear, then do the
following:
1. Enable the related lower tier type, Direct
connect without remote access or Gateway
connect without remote access.
2. Disable the related lower tier type.
3. Re-enable the higher tier type, Direct
connect with remote access or Gateway
connect with remote access type.
If the issue persists, contact your service
provider.
MDT-109970
Virtualization
Unable to create a vVol storage container
in PowerStore, after having just deleted a
vVol datastore with the same name from
vSphere.
Either create the vVol storage container in
PowerStore using a different name or allow
some more time before creating the new
vVol storage container in PowerStore with
the same name that was used in vSphere.
MDT-111956
Virtualization
In rare case, the automated mounting of a
user-created PowerStore vVol storage
container on an ESXi host could fail with
the following error message displayed in
vCenter "Timed-out waiting to get
datastore information from host".
Manually mount the vVol storage container
from the VMware vSphere GUI or CLI.