Dell Precision R5400 Setup and Quick Reference Guide
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- Dell Precision R5400 | Setup and Quick Reference Guide - Page 1
Dell Precision™ R5400 Setup and Quick Reference Guide This guide provides an overview of features, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and other technologies, see the Dell Technology - Dell Precision R5400 | Setup and Quick Reference Guide - Page 2
Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, Dell Precision, DellConnect, Dell MediaDirect, and the DELL logo are trademarks of Dell INC., and is used by Dell under license; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or - Dell Precision R5400 | Setup and Quick Reference Guide - Page 3
Setup 9 Connecting to the Internet 13 Setting Up Your Internet Connection 13 Transferring Information to a New Computer 15 Microsoft Windows Vista 15 Microsoft Windows XP 15 3 Specifications 19 4 Troubleshooting 29 Troubleshooting Tools 29 Power Light 29 Beep Codes 30 Error Messages - Dell Precision R5400 | Setup and Quick Reference Guide - Page 4
and Hardware Problems 38 Dell Diagnostics 39 Troubleshooting Tips 44 Power Problems 45 Memory Problems 46 Lockups and Software Problems 47 Dell Technical Update Service 49 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and - Dell Precision R5400 | Setup and Quick Reference Guide - Page 5
Problems With Your Order 67 Product Information 68 Returning Items for Warranty Repair or Credit . . . . . 68 Before You Call 69 Contacting Dell 71 Index 73 Contents 5 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 6
6 Contents - Dell Precision R5400 | Setup and Quick Reference Guide - Page 7
Front View 1 23 4 5 67 8 1 power button, power light 3 network activity lights (2) 5 USB 2.0 connectors (2) 7 optical drive eject button Back View 1 2 drive activity light 4 diagnostic lights (4) 6 optical drive 8 hard drive bays (2) 2 1 power connector 3 back panel connectors 3 2 expansion - Dell Precision R5400 | Setup and Quick Reference Guide - Page 8
Back Panel Connectors 12 3 4 12 11 10 9 87 6 5 1 network link integrity light 3 network activity light 5 line-in connector 7 keyboard connector 9 USB 2.0 connectors (3) 11 network adapter connector (secondary) 2 network adapter connector (primary) 4 line-out connector 6 serial connectors (2) - Dell Precision R5400 | Setup and Quick Reference Guide - Page 9
Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. not be required for installation (see your rack installation documentation for installation instructions). Setting Up Your Computer 9 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 10
2 Install the rails and the computer in the rack. See your rack installation documentation for safety instructions and instructions on installing your computer in a rack. 3 Connect the keyboard and mouse. 10 Setting Up Your Computer - Dell Precision R5400 | Setup and Quick Reference Guide - Page 11
4 Connect the monitor (optional). 5 Connect the computer and monitor (optional) power cables. Setting Up Your Computer 11 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 12
grounded electrical outlet or a separate power source such as an uninterrupted power supply (UPS) or a power distribution unit (PDU). 8 Press the power button on the computer and monitor (optional). Adjust the monitor's controls, as needed, until the displayed image is satisfactory. 12 Setting Up - Dell Precision R5400 | Setup and Quick Reference Guide - Page 13
in the appropriate section below. NOTE: If you are having problems connecting to the Internet, see your Dell Technology Guide at support.dell.com. If you cannot connect to the Internet, but have successfully connected in the past, your ISP may have a service outage. Contact your ISP to check the - Dell Precision R5400 | Setup and Quick Reference Guide - Page 14
have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. 5 Click - Dell Precision R5400 | Setup and Quick Reference Guide - Page 15
: You can transfer information from one computer to another computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to - Dell Precision R5400 | Setup and Quick Reference Guide - Page 16
requires the Operating System installation media that came with your computer or a wizard disk, which the wizard can create for you. NOTE: For more information about transferring data, search support.dell the Windows XP CD, and click Next. 4 Review the information under Now go to your old computer, - Dell Precision R5400 | Setup and Quick Reference Guide - Page 17
Finished screen appears. 4 Click Finished, and then restart the computer. Files and Settings Transfer Wizard (Without the Operating System Media) To run the Files and Settings Transfer Wizard without the Operating System installation media, you must create a wizard disk. The wizard disk allows you - Dell Precision R5400 | Setup and Quick Reference Guide - Page 18
5 Review the information under Now go to your old computer, and then go to the source computer. Do not click Next. COPY DATA FROM THE SOURCE COMPUTER 1 Insert the wizard disk into the source computer. 2 Click Start→ Run. 3 Click Browse... and navigate to fastwiz on the wizard disk, and click OK. 4 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 19
channels Interrupt levels BIOS chip (NVRAM) one or two Dual-Core Intel® Xeon® 5200 processors one or two Quad-Core Intel Xeon 5400 processors Dual-Core Intel Xeon 5200 processor: 6 MB Quad-Core Intel Xeon 5400 processor: 12 MB 1333 MHz Intel 5400 64 bits 38 bits seven 24 8 Mb Specifications 19 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 20
connection to the network. NOTE: ASF 2.0 support and wakeup on LAN are not available on the secondary NIC and are not available on the primary NIC in teaming mode. RAID support RAID 0 and RAID 1 (mirroring) Memory Type Memory connectors Memory capacities Minimum memory Maximum memory 667 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 21
Audio Type integrated ADI 1984 High Definition Audio CODEC and AC97/High Definition digital controller Expansion Bus Bus type Bus speed/transfer rate Expansion slots: Center riser: PCI-X PCI Center riser: PCI-X PCI Express on your computer. two full height, full length x16 lane Specifications 21 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 22
Connector Connector size Connector data width (maximum) one 124 pins 32 bits one 188 pins 64 bits one x16 (supports x8, x4 and x1 cards) 164 pins x8 PCI Express lane two x16 164 pins x16 PCI Express lane connector (on graphics card) back panel VGA connector (on graphics card) 22 Specifications - Dell Precision R5400 | Setup and Quick Reference Guide - Page 23
USB one 10-pin connector Fans two 4-pin connectors two 5-pin control panel one 20-pin connector Front panel USB one 10-pin connector Processor two 775-pin connectors Memory four 240-pin connectors Power 12 V three 6-pin connectors Power (main) one 24-pin connector Specifications - Dell Precision R5400 | Setup and Quick Reference Guide - Page 24
Controls and Lights Front panel: Power button push button - Press the power button to turn on the computer. NOTICE: To avoid losing data, do not turn off the computer by pressing the power button. Instead, perform an operating system shutdown. Power light green light - Blinking green in sleep - Dell Precision R5400 | Setup and Quick Reference Guide - Page 25
is integrated network adapter) transmitting or receiving network data. A high volume of network traffic may make this light appear to be in a steady on state. Power DC power supply: Wattage 750 W Maximum heat dissipation For 750-W power supply: 2559 BTU/hr NOTE: Heat dissipation is calculated - Dell Precision R5400 | Setup and Quick Reference Guide - Page 26
10% per hour 38°C under any conditions 0.26 G at 5-350 Hz for 2 minutes per side (operational sides only) 0.5 G at 3-200 Hz for 15 minutes 26 Specifications - Dell Precision R5400 | Setup and Quick Reference Guide - Page 27
,000 ft) Storage -16 to 10,600 m (-50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985 Specifications 27 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 28
28 Specifications - Dell Precision R5400 | Setup and Quick Reference Guide - Page 29
instructions provided with your computer. The power light located on the front of the computer illuminates and remains solid or blinks to indicate different states: • If the power light is green and the computer is not responding, see "Diagnostic Lights" in your Service Manual. • If the power light - Dell Precision R5400 | Setup and Quick Reference Guide - Page 30
amber, the computer is receiving electrical power, but an internal power problem may exist. - Ensure that the processor power cable is securely connected to the system board (see your Service Manual on the Dell Support website at support.dell.com). • If the power light is steady amber, a device may - Dell Precision R5400 | Setup and Quick Reference Guide - Page 31
video ROM failure No timer tick Shutdown failure Gate A20 failure Unexpected interrupt in protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Troubleshooting 31 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 32
. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39). DRIVE NOT READY - The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. ERROR READING - Dell Precision R5400 | Setup and Quick Reference Guide - Page 33
drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 34
options in the system setup program. See your Service Manual at support.dell.com for more information. K E Y B O A R D C L O C K L I N E F A I L U R E - For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 39 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 35
may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39). NOT ENOUGH MEMORY OR RESOURCES. EXIT the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 71). OPTIONAL R - Dell Precision R5400 | Setup and Quick Reference Guide - Page 36
System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, and then immediately exit the program (see your Service Manual at support.dell.com). If the message - Dell Precision R5400 | Setup and Quick Reference Guide - Page 37
. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. TI M E R C H I P C O U N T E R 2 F A I L E D - A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 38
(see your Service Manual on the Dell Support website at support.dell.com). N O T I M E R TICK I N T E R R U P T - A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 71 for assistance). NOTICE - HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED - Dell Precision R5400 | Setup and Quick Reference Guide - Page 39
Hard Drive Before running the Dell Diagnostics, enter the system setup program (see your Service Manual on the Dell Support website at support.dell.com) to review your computer's configuration information, and ensure that the device you want to test is displayed in the system setup program and is - Dell Precision R5400 | Setup and Quick Reference Guide - Page 40
you want to run (see "Dell Diagnostics Main Menu" on page 42). NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close the - Dell Precision R5400 | Setup and Quick Reference Guide - Page 41
From the Drivers and Utilities Media Before running the Dell Diagnostics, enter the system setup program (see your Service Manual on the Dell Support website at support.dell.com) to review your computer's configuration information, and ensure that the device you want to test is displayed in the - Dell Precision R5400 | Setup and Quick Reference Guide - Page 42
> and then , to select the test you want to run (see "Dell Diagnostics Main Menu" on page 42). NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 10 After all tests have completed, close the test window to return to the - Dell Precision R5400 | Setup and Quick Reference Guide - Page 43
of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 112). NOTE: When contacting Dell support, have your Service Tag ready. The Service Tag for - Dell Precision R5400 | Setup and Quick Reference Guide - Page 44
encountered, error codes, and the problem description. Describes the test and any requirements for running the test. Displays the hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and - Dell Precision R5400 | Setup and Quick Reference Guide - Page 45
to the system board (see your Service Manual on the Dell Support website at support.dell.com). IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING - • Ensure that the display is connected and powered on. • If the display is connected and powered on, see "System Messages" on page 37 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 46
your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 39). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is - Dell Precision R5400 | Setup and Quick Reference Guide - Page 47
about the type of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 39). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your - Dell Precision R5400 | Setup and Quick Reference Guide - Page 48
moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is - Dell Precision R5400 | Setup and Quick Reference Guide - Page 49
for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information - Dell Precision R5400 | Setup and Quick Reference Guide - Page 50
manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen. 50 Troubleshooting - Dell Precision R5400 | Setup and Quick Reference Guide - Page 51
Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft Windows Vista 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties - Dell Precision R5400 | Setup and Quick Reference Guide - Page 52
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your Dell computer. If you install drivers obtained from other sources, your computer may not function properly. Returning to a Previous Device Driver Version If a problem occurs on - Dell Precision R5400 | Setup and Quick Reference Guide - Page 53
and utilities used by your computer. 6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install. 7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to - Dell Precision R5400 | Setup and Quick Reference Guide - Page 54
If instructed to navigate to the driver files, click the CD/DVD directory on the driver information window to display the files associated with that driver. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section you may be required to - Dell Precision R5400 | Setup and Quick Reference Guide - Page 55
driver. 7 Right-click the device for which the driver is being reinstalled, and click Properties. 8 Click the Driver tab. 9 Click Update Driver. 10 Click Install from a list or specific Dell PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem - Dell Precision R5400 | Setup and Quick Reference Guide - Page 56
and Support). NOTICE: System Restore does not monitor your data files or recover them. Make regular backups of your data files. Starting System Restore Microsoft Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . NOTE: The User Account Control window - Dell Precision R5400 | Setup and Quick Reference Guide - Page 57
any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore or PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore and Dell PC Restore by - Dell Precision R5400 | Setup and Quick Reference Guide - Page 58
files, and so on. If possible, back up all data before using Factory Image Restore or PC Restore. Dell Factory Image Restore (Microsoft Windows Vista) 1 Turn on the computer. When the DELL logo appears, press several times to access the Vista Advanced Boot Options window. 2 Select Repair Your - Dell Precision R5400 | Setup and Quick Reference Guide - Page 59
When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. the computer restarts, click OK. Removing PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility - Dell Precision R5400 | Setup and Quick Reference Guide - Page 60
2 In Microsoft Windows Explorer, go to c:\dell\utilities\DSR. 3 Double-click the filename problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Returning to a Previous Device Driver Version" on page 52). If Device Driver Rollback does not resolve the problem - Dell Precision R5400 | Setup and Quick Reference Guide - Page 61
Dell Operating System media • Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers specified in the system setup program. 5 When the - Dell Precision R5400 | Setup and Quick Reference Guide - Page 62
62 Reinstalling Software - Dell Precision R5400 | Setup and Quick Reference Guide - Page 63
Code Your Service Tag/Express Service Code is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. Drivers and Utilities Media • A diagnostic - Dell Precision R5400 | Setup and Quick Reference Guide - Page 64
instructions • Regulatory information • Ergonomics information • End User License Agreement Service Manual • How to remove and replace parts The Service Manual for your computer is • How to configure system settings available at support.dell.com. • How to troubleshoot and solve problems Dell - Dell Precision R5400 | Setup and Quick Reference Guide - Page 65
that pertain to the problem your computer is experiencing. 2 See "Troubleshooting Tips" on page 44 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help - Dell Precision R5400 | Setup and Quick Reference Guide - Page 66
the contact information for your region or go to support.dell.com. DellConnect™ DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more - Dell Precision R5400 | Setup and Quick Reference Guide - Page 67
have ordered, you can go to support.dell.com, or you can call the automated order status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 71. Problems With Your Order If you - Dell Precision R5400 | Setup and Quick Reference Guide - Page 68
Checklist" on page 70), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Troubleshooting Tips" on page 44). 4 Include any accessories that belong with the item(s) being returned (power cables, software media, guides, and so on) if the return - Dell Precision R5400 | Setup and Quick Reference Guide - Page 69
ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 70). If - Dell Precision R5400 | Setup and Quick Reference Guide - Page 70
contents of the system's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: 70 Getting Help - Dell Precision R5400 | Setup and Quick Reference Guide - Page 71
-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some - Dell Precision R5400 | Setup and Quick Reference Guide - Page 72
72 Getting Help - Dell Precision R5400 | Setup and Quick Reference Guide - Page 73
66 diagnostics beep codes, 30 documentation User's Guide, 64 drivers, 51 identifying, 51 reinstalling, 52 E ergonomics information, 64 error messages beep codes, 30 F Factory Image Restore, 58 Files and Settings Transfer Wizard, 15 H hardware beep codes, 30 conflicts, 38 Hardware Troubleshooter, 38 - Dell Precision R5400 | Setup and Quick Reference Guide - Page 74
47 memory, 46 power, 45 power light conditions, 45 program crashes, 47 program stops responding, 47 restore to previous state, 55-56 software, 47-48 S S.M.A.R.T, 38 software conflicts, 38 problems, 47-48 specifications audio, 21 computer information, 19 connectors, 22 controls and lights, 24 drives - Dell Precision R5400 | Setup and Quick Reference Guide - Page 75
telephone numbers, 71 transferring information to a new computer, 15 troubleshooting conflicts, 38 error messages, 32 Hardware Troubleshooter, 38 restore to previous state, 55-56 W Windows Vista Dell Factory Image Restore, 57 System Restore, 56 Windows XP Dell PC Restore, 57 Device Driver Rollback - Dell Precision R5400 | Setup and Quick Reference Guide - Page 76
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www.dell.com | support.dell.com
Dell Precision™ R5400
Setup and Quick Reference Guide
This guide provides an overview of features, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and other technologies, see
the
Dell Technology Guide
at
support.dell.com
.
Model WMTE01