Dell Precision R5400 Setup and Quick Reference Guide  - Page 47

Lockups and Software Problems

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• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 39). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown. TURN THE COMPUTER OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding END THE PROGRAM - 1 Press simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a CD or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - If necessary, uninstall and then reinstall the program. Troubleshooting 47

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Troubleshooting
47
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 20.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 39).
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, read and follow
the safety instructions provided with your computer.
The computer does not start up
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
CD or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then
reinstall the program.