Dell Vostro 1510 Setup and Quick Reference Guide - Page 47

Lockups and Software Problems, The computer does not start up, The computer stops responding

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Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown. TURN THE COMPUTER OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding END THE PROGRAM - 1 Press simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - If necessary, uninstall and then reinstall the program. Troubleshooting 47

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Troubleshooting
47
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then
reinstall the program.