Epson BrightLink 697Ui Users Guide - Page 342

Parent topic: Solving Network Problems Solving Interactive Problems Check the solutions in these sections if you have problems using the interactive system. Solutions When "Error Occurred in the Easy Interactive Function" Message Appears Solutions When the Interactive Pens Do Not Work Solutions When the Interactive Pen Position Is Not Accurate Solutions When Manual Calibration Does Not Work Solutions When the Interactive Pens Are Slow or Difficult to Use Solutions When the Interactive Pens Cause Interference or Unwanted Effects Solutions When Finger Touch Interactivity Does Not Work Solutions for Problems With Capturing, Printing, Saving, or Scanning Solutions When Inking Does Not Appear in Microsoft Office Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear Solutions for Problems with a Shared Whiteboard Solutions When the Time is Incorrect in Whiteboard Settings Parent topic: Solving Problems Solutions When "Error Occurred in the Easy Interactive Function" Message Appears If the "Error occurred in the Easy Interactive Function" message appears, contact Epson for help. Parent topic: Solving Interactive Problems Solutions When the Interactive Pens Do Not Work If the interactive pens do not work, try the following solutions: • The pens turn off automatically when not in use. Pick up the pen to turn it back on. • Make sure you are not covering the black section near the tip of the pen. • Make sure the pen tip is securely attached to the pen. • If the pen tip is worn out, dirty, or damaged, you may need to replace it. • Try replacing the soft pen tip with the hard pen tip. • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector. • Try holding the pen at a different angle so that your hand is not blocking the signal. 342