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Epson BrightLink 697Ui Users Guide - Page 346

Solutions for Problems With Capturing, Printing, Saving, or Scanning, Calibration Range, Narrow

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• Keep your clothing or parts of your body more than 0.4 inches (1 cm) away from the projection surface. • If touch operation does not work correctly even after calibration, press the icon on the Home screen and check the Calibration Range setting. Select Wide if you drag items when touching the screen or Narrow if mouse operations do not work smoothly. Parent topic: Solving Interactive Problems Related concepts Pen Calibration Related tasks Calibrating for Finger Touch Interactivity Solutions for Problems With Capturing, Printing, Saving, or Scanning If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following solutions: • If you start a process using one of the pens, you must complete it using the pen. If you start using the remote control or control pad, you must complete the process using the remote control or control pad. • If you are having trouble pasting a captured image, make sure the image is not HDCP protected. • If a black frame appears around a pasted image, it may be because the image was shifted or resized. • Connect only one printer or multifunction device at a time, and make sure the device is supported by the projector. Scanning and USB printing are only supported by Epson multifunction devices. • If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any other error state. • For USB printing or scanning, make sure a USB cable is connected between the projector's USB-A port and the USB-B port on the control pad. Make sure another USB cable is connected between the Printer port on the control pad and the printer itself. • For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less than 16 feet (4.9 m) long. • Check the Whiteboard Settings on the Extended menu. Parent topic: Solving Interactive Problems Related references Projector Setup Settings - Extended Menu 346

Section	Page
Contents	3
Introduction to Your Projector	14
Projector Features	14
Product Box Contents	16
Additional Components	18
Optional Equipment and Replacement Parts	19
Warranty and Registration Information	20
Notations Used in the Documentation	21
Where to Go for Additional Information	21
Additional Projector Software and Manuals	21
Projector Part Locations	23
Projector Parts - Front/Side	24
Projector Parts - Top/Side	25
Projector Parts - Back Panel	26
Projector Parts - Base	28
Projector Parts - Control Panel	29
Projector Parts - Pen Stand	30
Projector Parts - Remote Control	31
Projector Parts - Control Pad	33
Projector Parts - Touch Unit	34
Setting Up the Projector	36
Projector Placement	36
Projector Setup and Installation Options	37
Projection Distance	39
Removing and Attaching the Cable Cover	39
Projector Connections	40
Connecting to Computer Sources	41
Connecting to a Computer for USB Video and Audio	41
Connecting to a Computer for VGA Video	43
Connecting to a Computer for HDMI Video and Audio	43
Connecting to a Computer for Pen Use or USB Mouse Control	44
Connecting a Computer to the Control Pad	45
Connecting to a Computer for Sound	47
Connecting to Video Sources	48
Connecting to an HDMI Video Source	48
Connecting to an MHL-Compatible Device	49
Connecting to a Component Video Source	50
Connecting to a Composite Video Source	50
Connecting to a Video Source for Sound	51
Connecting External Output Devices	52
Connecting to an External Computer Monitor	52
Connecting to an External DVI Monitor or Projector	53
Connecting to External Speakers	54
Connecting to External USB Devices	55
USB Device Projection	55
Connecting a USB Device or Camera to the Projector	56
Connecting a USB Device to the Control Pad	57
Selecting the Connected USB Source	59
Disconnecting a USB Device or Camera From the Projector	59
Connecting to a Document Camera	59
Connecting a Printer to the Control Pad	60
Connecting Multiple Projectors of the Same Model	61
Installing Batteries in the Remote Control	63
Installing Batteries in the Pens	64
Using the Projector on a Network	66
Wired Network Projection	66
Connecting to a Wired Network	66
Selecting Wired Network Settings	67
Wireless Network Projection	70
Installing the Wireless LAN Module	71
Connecting Directly to a Smartphone or Tablet	73
Using Quick Wireless Connection (Windows)	75
Selecting Wireless Network Settings Manually	78
Wireless LAN Menu Settings	81
Selecting Wireless Network Settings in Windows	83
Selecting Wireless Network Settings on Mac	83
Setting Up Wireless Network Security	84
Wireless Network Projection from a Mobile Device or Windows Computer (Screen Mirroring)	85
Screen Mirroring Restrictions	85
Selecting Screen Mirroring Settings	85
Connecting for Screen Mirroring with a Windows 8.x/Windows 10 Computer	87
Connecting for Screen Mirroring with Miracast	88
Setting Up Projector Network E-Mail Alerts	88
Network Projector E-mail Alert Messages	90
Setting Up Monitoring Using SNMP	90
Controlling a Networked Projector Using a Web Browser	93
Creating an Address Book	95
Crestron RoomView Support	96
Setting Up Crestron RoomView Support	96
Controlling a Networked Projector Using Crestron RoomView	98
Registering a Digital Certificate on the Projector	99
Importing a Web Server Certificate Using the Projector Menus	99
Registering Digital Certificates from a Web Browser	100
Digital Certificate Types	102
Using Basic Projector Features	104
Turning On the Projector	104
Using the Home Screen	106
Turning Off the Projector	108
Selecting the Language for the Projector Menus	110
Image Shape	110
Correcting Image Shape with the Keystone Buttons	111
Correcting Image Shape with Quick Corner	113
Correcting Image Shape with Arc Correction	114
Resizing the Image with the Wide and Tele Buttons	116
Adjusting the Image Position	117
Focusing the Image	118
Remote Control Operation	120
Using the Remote Control as a Wireless Mouse	121
Using the Remote Control as a Pointer	122
Selecting an Image Source	123
Projection Modes	126
Changing the Projection Mode Using the Remote Control	126
Changing the Projection Mode Using the Menus	127
Image Aspect Ratio	128
Changing the Image Aspect Ratio	128
Available Image Aspect Ratios	129
Color Mode	130
Changing the Color Mode	130
Available Color Modes	131
Turning On Auto Iris	131
Controlling the Volume with the Volume Buttons	132
Projecting a PC Free Presentation	133
Supported PC Free File Types	133
Starting a PC Free Slide Show	134
Starting a PC Free PDF File Presentation	136
Starting a PC Free Movie Presentation	138
PC Free Display Options	140
Adjusting Projector Features	142
Projecting Two Images Simultaneously	143
Input Sources for Split Screen Projection	145
Using Multiple Projectors (Duolink)	145
Projector Identification System for Multiple Projector Control	146
Setting the Projector ID	146
Setting the Remote Control ID	147
Adjusting Color Uniformity	148
Adjusting the Lamp's Brightness	150
Matching the Image Colors	152
Adjusting RGBCMY	154
Shutting Off the Picture and Sound Temporarily	156
Stopping Video Action Temporarily	156
Zooming Into and Out of Images	157
Scheduling Projector Events	158
Saving a Scheduled Event	158
Viewing Scheduled Events	159
Editing a Scheduled Event	160
Projector Security Features	161
Password Security Types	162
Setting a Password	162
Selecting Password Security Types	164
Entering a Password to Use the Projector	165
Saving a User's Logo Image to Display	166
Locking the Projector's Buttons	169
Unlocking the Projector's Buttons	169
Installing a Security Cable	170
Creating a User Pattern to Display	170
Copying Menu Settings Between Projectors	171
Saving Settings to a USB Flash Drive	172
Transferring Settings from a USB Flash Drive	173
Saving Settings to a Computer	174
Transferring Settings from a Computer	176
Using the Interactive Features	179
Interactive Modes	179
Using the Projected Screen as a Whiteboard (Built-in Whiteboard Mode)	180
Drawing on a Projected Image (Built-in Annotation Mode)	181
Controlling Computer Features from a Projected Screen (PC Interactive Mode)	183
PC Interactive Mode System Requirements	185
Using the Interactive Pens	186
Using the Pens	186
Pen Calibration	189
Calibrating Automatically	190
Calibrating Manually	192
Using Finger Touch Interactivity	195
Touch Unit Safety Instructions	195
Calibrating for Finger Touch Interactivity	197
Using Finger Touch Operations	200
Using BrightLink with a Computer	202
Adjusting the Pen Operation Area	203
Easy Interactive Tools	206
Connecting to a Remote Computer	206
Remote Desktop System Requirements	209
Windows Pen Input and Ink Tools	209
Enabling Windows Pen Input and Ink Tools	210
Using Windows Pen Input and Ink Tools	211
Whiteboard Mode	212
Using the Whiteboard Toolbars	213
The Main Whiteboard Toolbar	214
Selecting Background Templates	218
Zooming Images in Whiteboard Mode	218
Inserting and Working With Images	219
Using the Shapes Tool	220
Selecting Line Width and Color	220
Whiteboard Projector Control Toolbar	220
Selecting Whiteboard Settings	223
Selecting Basic Whiteboard Settings and Policies	224
Selecting Whiteboard Print Settings	227
Selecting Settings for Saving Whiteboard Pages	228
Selecting Settings for Emailing Whiteboard Pages	230
Selecting Settings for a Directory Server	232
Scanning an Image into a Whiteboard Page	235
Whiteboard Scan Settings	237
Selecting a Networked Device Source	237
Saving Pages in Whiteboard Mode	239
Printing Whiteboard Pages	241
Whiteboard Print Settings	243
Emailing Whiteboard Pages	244
Sharing the Whiteboard	246
Starting a Shared Whiteboard Session	246
Connecting to a Shared Whiteboard from a Computer or Other Device	250
Supported Web Browsers for Sharing a Whiteboard	250
Web Browser Toolbars	251
Connecting to a Shared Whiteboard from a Projector	253
Using BrightLink Without a Computer	255
Using the Built-in Annotation Mode	255
Built-in Tools for Use Without a Computer	257
Changing Pen Width and Color Using the Built-in Toolbar	260
Projector Control Toolbar	260
Splitting the Interactive Screen	262
Selecting Interactive Split Screen Settings	264
Using Interactive Features with Two Projectors	265
Temporarily Using Interactive Features on One Projector	265
Adjusting the Menu Settings	268
Using the Projector's Menus	268
Image Quality Settings - Image Menu	270
Input Signal Settings - Signal Menu	272
Projector Feature Settings - Settings Menu	275
Projector Setup Settings - Extended Menu	279
Projector Network Settings - Network Menu	290
Projector Setup Settings - ECO Menu	293
Projector Information Display - Info Menu	295
Event ID Code List	296
Projector Reset Options - Reset Menu	299
Maintaining and Transporting the Projector	301
Projector Maintenance	301
Cleaning the Projection Window	301
Cleaning the Obstacle Sensor	302
Cleaning the Projector Case	303
Air Filter and Vent Maintenance	303
Cleaning the Air Filter and Vents	303
Replacing the Air Filter	307
Projector Lamp Maintenance	310
Replacing the Lamp	310
Resetting the Lamp Timer	314
Replacing the Remote Control Batteries	315
Replacing the Hard Pen Tips	317
Replacing the Soft Pen Tips	319
Transporting the Projector	322
Solving Problems	323
Projection Problem Tips	323
Projector Light Status	324
Using the Projector Help Displays	327
Solving Image or Sound Problems	328
Solutions When No Image Appears	328
Solutions When Image is Incorrect Using the USB Display Function	329
Solutions When \	330
Displaying From a PC Laptop	331
Displaying From a Mac Laptop	331
Solutions When \	331
Solutions When Only a Partial Image Appears	332
Solutions When the Image is Not Rectangular	333
Solutions When the Image Contains Noise or Static	333
Solutions When the Image is Fuzzy or Blurry	334
Solutions When the Image Brightness or Colors are Incorrect	335
Solutions to Sound Problems	336
Solving Projector or Remote Control Operation Problems	337
Solutions to Projector Power or Shut-Off Problems	337
Solutions to Problems with the Remote Control	338
Solutions to Password Problems	338
Solving Network Problems	339
Solutions When Wireless Authentication Fails	339
Solutions When Network Alert E-Mails are Not Received	340
Solutions When You Cannot Access the Projector Through the Web	340
Solutions When the Image Contains Static During Network Projection	340
Solutions When You Cannot Connect Using Screen Mirroring	341
Solutions When the Image or Sound Contains Static When Using Screen Mirroring	341
Solving Interactive Problems	342
Solutions When \	342
Solutions When the Interactive Pens Do Not Work	342
Solutions When the Interactive Pen Position Is Not Accurate	343
Solutions When Manual Calibration Does Not Work	344
Solutions When the Interactive Pens Are Slow or Difficult to Use	344
Solutions When the Interactive Pens Cause Interference or Unwanted Effects	345
Solutions When Finger Touch Interactivity Does Not Work	345
Solutions for Problems With Capturing, Printing, Saving, or Scanning	346
Solutions When Inking Does Not Appear in Microsoft Office	347
Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear	347
Solutions for Problems with a Shared Whiteboard	347
Solutions When the Time is Incorrect in Whiteboard Settings	347
Where to Get Help	348
Technical Specifications	350
General Projector Specifications	350
Projector Lamp Specifications	351
Interactive Pen Specifications	352
Touch Unit Specifications	352
Remote Control Specifications	352
Projector Dimension Specifications	353
Projector Electrical Specifications	353
Projector Environmental Specifications	354
USB Display System Requirements	354
Projector Safety and Approvals Specifications	355
Supported Video Display Formats	356
Notices	359
Recycling	359
Important Safety Information	359
Important Safety Instructions	360
Restriction of Use	363
List of Safety Symbols (corresponding to IEC60950-1 A2)	363
FCC Compliance Statement	367
Open Source Software License	368
Binding Arbitration and Class Waiver	578
Trademarks	581
Copyright Notice	582
A Note Concerning Responsible Use of Copyrighted Materials	582

Match case Limit results 1 per page

346

• Keep your clothing or parts of your body more than 0.4 inches (1 cm) away from the projection

surface.

• If touch operation does not work correctly even after calibration, press the

icon on the Home

screen and check the

Calibration Range

setting. Select

Wide

if you drag items when touching the

screen or

Narrow

if mouse operations do not work smoothly.

Parent topic:

Solving Interactive Problems

Related concepts

Pen Calibration

Related tasks

Calibrating for Finger Touch Interactivity

Solutions for Problems With Capturing, Printing, Saving, or Scanning

If you are having trouble capturing and pasting, or printing, saving, or scanning, try the following

solutions:

• If you start a process using one of the pens, you must complete it using the pen. If you start using the

remote control or control pad, you must complete the process using the remote control or control pad.

• If you are having trouble pasting a captured image, make sure the image is not HDCP protected.

• If a black frame appears around a pasted image, it may be because the image was shifted or resized.

• Connect only one printer or multifunction device at a time, and make sure the device is supported by

the projector. Scanning and USB printing are only supported by Epson multifunction devices.

• If you are having trouble printing or scanning, make sure the printer is not out of ink, jammed, or in any

other error state.

• For USB printing or scanning, make sure a USB cable is connected between the projector's

USB-A

port and the

USB-B

port on the control pad. Make sure another USB cable is connected between the

Printer

port on the control pad and the printer itself.

• For USB printing or scanning, try connecting a different USB cable, and make sure the cables are less

than 16 feet (4.9 m) long.

• Check the

Whiteboard Settings

on the Extended menu.

Parent topic:

Solving Interactive Problems

Related references

Projector Setup Settings - Extended Menu