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Epson WorkForce Pro EC-4040 Users Guide - Page 309

Cannot Receive Faxes with a Telephone Connected to Your Product, Line Type, Parent topic

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• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.) • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter. • Make sure you installed the FAX driver for your product and that it is not paused. • Try lowering your product's fax speed setting. • Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Selecting the Line Type Selecting Advanced Fax Settings Receiving Faxes Automatically Printing Fax Reports Viewing a Fax on the LCD Screen (Using the Inbox) Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. 309

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	15
Selecting the Date and Time	16
Entering Characters on the LCD Screen	19
Using Presets	19
Changing LCD Screen Language	22
Adjusting Control Panel Sounds	22
Adjusting the Screen Brightness	23
Turning Off the Operation Time Out Setting	24
Preventing PC Connection via USB	25
Product Parts Locations	26
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	31
Using Power Saving Settings	31
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	33
Epson Connect Solutions for Smartphones, Tablets, and More	33
Setting Up Epson Connect Services	34
Using Epson Email Print	36
Using the Epson iPrint Mobile App	36
Using Epson Remote Print	37
Using Epson Scan to Cloud	37
Using AirPrint	38
Using Google Cloud Print	39
Android Printing Using the Epson Print Enabler	40
Using Fire OS Printing	40
Using Windows 10 Mobile Printing	41
Using Epson Print and Scan App with Windows Tablets	41
Printing and Scanning with NFC from Your Android Device	42
Wi-Fi or Wired Networking	44
Network Security Recommendations	44
Wi-Fi Infrastructure Mode Setup	45
Selecting Wireless Network Settings from the Control Panel	46
Wi-Fi Direct Mode Setup	48
Enabling Wi-Fi Direct Mode	49
Wi-Fi Protected Setup (WPS)	50
Using WPS to Connect to a Network	51
Printing a Network Status Sheet	52
Printing a Network Connection Report	53
Network Connection Report Codes and Messages	54
Configuring Email Server Settings	59
Changing or Updating Network Connections	61
Accessing the Web Config Utility	61
Changing a USB Connection to a Wi-Fi Connection	62
Changing a Wi-Fi Connection to a Wired Network Connection	62
Connecting to a New Wi-Fi Router	62
Disabling Wi-Fi Features	63
Loading Paper	65
Loading Paper in the Cassette	65
Paper Loading Capacity	71
Double-sided Printing Capacity	72
Borderless Paper Type Compatibility	73
Compatible Epson Papers	74
Paper or Media Type Settings - Printing Software	75
Selecting the Paper Settings for Each Source - Control Panel	76
Paper Type Settings - Control Panel	77
Selecting the Default Paper Source Settings	78
Paper Source Settings Options	79
Selecting the Universal Print Settings	79
Universal Print Settings Options	80
Placing Originals on the Product	82
Placing Originals on the Scanner Glass	82
Placing Originals in the Automatic Document Feeder	85
ADF Original Document Specifications	87
Copying	89
Copying Documents or Photos	89
Copying Options	90
Printing from a Computer	93
Printing with Windows	93
Selecting Basic Print Settings - Windows	94
Paper Source Options - Windows	96
Print Quality Options - Windows	96
Multi-Page Printing Options - Windows	96
Selecting Double-sided Printing Settings - Windows	97
Double-sided Printing Options - Windows	99
Print Density Adjustments - Windows	100
Selecting Additional Layout and Print Options - Windows	101
Custom Color Correction Options - Windows	103
Image Options and Additional Settings - Windows	104
Header/Footer Settings - Windows	105
Selecting a Printing Preset - Windows	106
Selecting Extended Settings - Windows	107
Extended Settings - Windows	108
Printing Your Document or Photo - Windows	109
Locking Printer Settings - Windows	110
Locked Setting Options	112
Selecting Default Print Settings - Windows	113
Changing the Language of the Printer Software Screens	114
Changing Automatic Update Options	115
Printing with the Built-in Epson Driver - Windows 10 S	116
Selecting Print Settings - Windows 10 S	116
Printing on a Mac	120
Selecting Basic Print Settings - Mac	121
Paper Source Options - Mac	124
Print Quality Options - Mac	124
Print Options - Mac	125
Selecting Page Setup Settings - Mac	125
Selecting Print Layout Options - Mac	127
Selecting Double-sided Printing Settings - Mac	127
Double-sided Printing Options and Adjustments - Mac	129
Managing Color - Mac	129
Color Matching and Color Options - Mac	130
Selecting Printing Preferences - Mac	131
Printing Preferences - Mac	132
Printing Your Document or Photo - Mac	133
Checking Print Status - Mac	134
Printing From a Chromebook	134
Cancelling Printing Using the Product	135
Scanning	136
Starting a Scan	136
Starting a Scan Using the Product Control Panel	136
Scanning to Email	138
Adding and Assigning Scan Jobs with Document Capture Pro or Document Capture	140
Setting Up a WSD Port (Windows 7/Windows Vista)	141
Control Panel Scanning Options	142
Setting Up and Scanning to a Network Folder or FTP Server	145
Creating a Shared Network Folder	145
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	147
Registering Contacts for Network Folder or FTP Scanning - Web Config	149
Scanning to a Network Folder or FTP Server	150
Starting a Scan Using the Epson Scan 2 Icon	152
Starting a Scan from a Scanning Program	154
Starting a Scan from a Smart Device	156
Scanning with Document Capture Pro or Document Capture	156
Scanning in Epson Scan 2	159
Additional Scanning Settings - Main Settings Tab	162
Additional Scanning Settings - Advanced Settings Tab	162
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	163
Image Format Options	165
Scan Resolution Guidelines	166
Scanning Special Projects	166
Scanning to a SharePoint Server or Cloud Service	166
Scanning Multi-Page Originals as Separate Files	168
Faxing	171
Connecting a Telephone or Answering Machine	171
Setting Up Fax Features	174
Setting Up Basic Fax Features	174
Using the Fax Setup Wizard	174
Selecting the Line Type	176
Setting the Number of Rings to Answer	178
Selecting Advanced Fax Settings	179
Print Settings - Fax	181
Basic Settings - Fax	182
Security Settings - Fax	183
Setting Up the Fax Utility - Windows	184
Setting Up Fax Features Using the Fax Utility - Mac	186
Setting Up Contacts and Contact Groups	187
Setting Up Contacts Using the Product Control Panel	188
Creating a Contact	188
Editing or Deleting a Contact	190
Creating a Contact Group	191
Editing or Deleting a Contact Group	193
Importing Contacts Using the Fax Utility - Windows	194
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	197
Sending Faxes	199
Sending Faxes from the Product Control Panel	199
Sending a Fax Using the Keypad, Contact List, or History	199
Fax Sending Options	202
Sending a Fax at a Specified Time	203
Sending Faxes Using the Fax Utility - Windows	204
Sending Faxes Using the Fax Utility - Mac	207
Receiving Faxes	210
Fax Reception	210
Receiving Faxes Automatically	211
Receiving Faxes Manually	211
Receiving a Fax by Polling	212
Viewing a Fax on the LCD Screen (Using the Inbox)	213
Saving Faxes to an External USB Device	215
Selecting Received Fax Options Using the Fax Utility - Windows	215
Checking Fax Status	218
Printing Fax Reports	219
Fax Report Options	219
Using External USB Devices with Your Product	221
Connecting a USB Device	221
USB Device File Specifications	221
Disconnecting a USB Device	222
Viewing and Printing from the LCD Screen	222
Printing JPEG Photos	222
Printing TIFF Files	223
Print Setting Options - Device Mode	224
Transferring Files on a USB Device	226
Setting Up File Sharing for File Transfers from Your Computer	226
Transferring Files from a USB Device to Your Computer	227
Replacing Ink Cartridges and Maintenance Boxes	229
Check Cartridge and Maintenance Box Status	229
Checking Cartridge Status on the LCD Screen	229
Checking Cartridge and Maintenance Box Status - Windows	230
Checking Cartridge and Maintenance Box Status - Mac	233
Purchase Epson Ink Cartridges and Maintenance Box	234
Ink Cartridge and Maintenance Box Part Numbers	234
Removing and Installing Ink Cartridges	235
Printing with Black Ink and Expended Color Cartridges	240
Printing with Expended Color Cartridges - Windows	240
Printing with Expended Color Cartridges - Mac	241
Conserving Low Black Ink with Windows	243
Replacing the Maintenance Box	243
Adjusting Print Quality	247
Print Head Maintenance	247
Print Head Nozzle Check	247
Checking the Nozzles Using the Product Control Panel	248
Checking the Nozzles Using a Computer Utility	250
Print Head Cleaning	251
Cleaning the Print Head Using the Product Control Panel	252
Cleaning the Print Head Using a Computer Utility	253
Aligning the Print Head Using the Product Control Panel	255
Cleaning the Paper Guide	257
Cleaning and Transporting Your Product	259
Cleaning Your Product	259
Transporting Your Product	263
Solving Problems	266
Checking for Software Updates	266
Product Status Messages	267
Running a Product Check	271
Resetting Control Panel Defaults	272
Solving Setup Problems	273
Product Does Not Turn On or Off	274
Noise After Ink Installation	274
Software Installation Problems	274
Solving Network Problems	275
Product Cannot Connect to a Wireless Router or Access Point	275
Network Software Cannot Find Product on a Network	276
Product Does Not Appear in Mac Printer Window	277
Wireless Network Connection is Unstable on a Mac	278
Cannot Print Over a Network	278
Cannot Scan Over a Network	280
Solving Copying Problems	281
Product Makes Noise, But Nothing Copies	281
Product Makes Noise When It Sits for a While	281
Originals Do Not Feed From the Automatic Document Feeder	281
Solving Paper Problems	283
Paper Feeding Problems	283
Paper Jam Problems in the Cassette	284
Paper Jam Problems in the Rear Cover	285
Document Jams in the Automatic Document Feeder	286
Paper Ejection Problems	289
Solving Problems Printing from a Computer	289
Nothing Prints	290
Product Icon Does Not Appear in Windows Taskbar	290
Printing is Slow	291
Solving Page Layout and Content Problems	292
Inverted Image	293
Too Many Copies Print	293
Blank Pages Print	293
Incorrect Margins on Printout	294
Incorrect Characters Print	294
Incorrect Image Size or Position	295
Slanted Printout	295
Solving Print Quality Problems	296
White or Dark Lines in Printout	296
Blurry or Smeared Printout	297
Faint Printout or Printout Has Gaps	298
Grainy Printout	299
Incorrect Colors	300
Solving Scanning Problems	301
Scanning Software Does Not Operate Correctly	301
Cannot Start Epson Scan 2	301
Scanning is Slow	302
Cannot Save a Scan to a Shared Folder Over a Network	303
Solving Scanned Image Quality Problems	304
Image Consists of a Few Dots Only	305
Line of Dots Appears in All Scanned Images	305
Straight Lines in an Image Appear Crooked	305
Image is Distorted or Blurry	305
Image Colors are Patchy at the Edges	306
Image is Too Dark	306
Back of Original Image Appears in Scanned Image	306
Ripple Patterns Appear in an Image	307
Scanned Image Colors Do Not Match Original Colors	307
Scanned Image Edges are Cropped	308
Solving Faxing Problems	308
Cannot Send or Receive Faxes	308
Cannot Receive Faxes with a Telephone Connected to Your Product	309
Fax Memory Full Error Appears	310
Sent Fax Quality is Poor	311
Sent Fax is Received in an Incorrect Size	311
Received Fax Quality is Poor	312
Received Fax is Not Printed	312
Solving USB Device Problems	312
Cannot View or Print from a USB Device	313
Cannot Save Files on a USB Device	313
Cannot Transfer Files To or From a USB Device	314
Uninstall Your Product Software	314
Uninstalling Product Software - Windows	314
Uninstalling Product Software - Mac	315
Where to Get Help	316
Technical Specifications	318
Windows System Requirements	318
Mac System Requirements	319
Paper Specifications	320
Printable Area Specifications	321
Automatic Document Feeder (ADF) Specifications	322
Scanning Specifications	323
Fax Specifications	323
Ink Cartridge Specifications	324
Dimension Specifications	325
Electrical Specifications	325
Environmental Specifications	326
Interface Specifications	326
External USB Device Specifications	326
Network Interface Specifications	327
Safety and Approvals Specifications	328
Notices	330
Important Safety Instructions	330
General Product Safety Instructions	330
Ink Cartridge Safety Instructions	332
LCD Screen Safety Instructions	333
Wireless Connection Safety Instructions	333
Telephone Equipment Safety Instructions	334
FCC Compliance Statement	334
Binding Arbitration and Class Waiver	337
Trademarks	340
Copyright Notice	340
libTIFF Software Acknowledgment	341
A Note Concerning Responsible Use of Copyrighted Materials	342
Default Delay Times for Power Management for Epson Products	342

Match case Limit results 1 per page

309

• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line

or Terminal Adapter, change the

Line Type

setting to

PBX

. If you still cannot send a fax, turn off the

product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop

the first digit of a fax number.)

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• Make sure you installed the FAX driver for your product and that it is not paused.

• Try lowering your product's fax speed setting.

• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a

color fax.

• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to

prevent disruption of incoming faxes.

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.

Contact your service provider for assistance.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic:

Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Using the Fax Setup Wizard

Selecting the Line Type

Selecting Advanced Fax Settings

Receiving Faxes Automatically

Printing Fax Reports

Viewing a Fax on the LCD Screen (Using the Inbox)

Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:

• Make sure your telephone is connected to your product's

EXT

port.