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Epson WorkForce Pro WF-3730 Users Guide - Page 247

Solving Problems, Product Status Messages

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Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. Note: If the screen is dark, press the screen to wake the product from sleep mode. LCD screen message Condition/solution Printer Error. Turn on the printer again. See your documentation for more details Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. Paper out in XX. Load paper and insert the cassette all the way. You need to replace the following ink Replace the indicated ink cartridges. cartridge(s) 247

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	15
Entering Characters on the LCD Screen	17
Selecting the Date and Time	17
Using Presets	19
Changing LCD Screen Language	22
Adjusting Control Panel Sounds	22
Adjusting the Screen Brightness	23
Turning Off the Operation Time Out Setting	24
Preventing PC Connection via USB	25
Product Parts Locations	27
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	31
Checking for Software Updates	31
Using Power Saving Settings	32
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	34
Accessing the Web Config Utility	34
Epson Connect Solutions for Smartphones, Tablets, and More	35
Setting Up Epson Connect Services	35
Using Epson Email Print	37
Using the Epson iPrint Mobile App	37
Using Epson Remote Print	38
Using Epson Scan to Cloud	38
Using AirPrint	39
Using Google Cloud Print	40
Android Printing Using the Epson Print Enabler	41
Using Fire OS Printing	41
Using Windows 10 Mobile Printing	42
Using Epson Print and Scan App with Windows Tablets	42
Printing and Scanning with NFC from Your Android Device	43
Wi-Fi or Wired Networking	45
Wi-Fi Infrastructure Mode Setup	45
Selecting Wireless Network Settings from the Control Panel	46
Wi-Fi Direct Mode Setup	49
Enabling Wi-Fi Direct Mode	49
Wi-Fi Protected Setup (WPS)	51
Using WPS to Connect to a Network	51
Printing a Network Status Sheet	52
Configuring Email Server Settings	53
Email Server Settings	55
Changing or Updating Network Connections	56
Changing a USB Connection to a Wi-Fi Connection	56
Changing a Wi-Fi Connection to a Wired Network Connection	56
Connecting to a New Wi-Fi Router	57
Disabling Wi-Fi Features	57
Loading Paper	59
Loading Paper in the Cassette	59
Paper Loading Capacity	66
Double-sided Printing Capacity	67
Borderless Paper Type Compatibility	68
Available Epson Papers	69
Paper or Media Type Settings - Printing Software	70
Selecting the Paper Settings for Each Source - Control Panel	71
Paper Type Settings - Control Panel	72
Selecting the Default Paper Source Settings	73
Paper Source Settings Options	74
Selecting the Universal Print Settings	74
Universal Print Settings Options	75
Placing Originals on the Product	77
Placing Originals on the Scanner Glass	77
Placing Originals in the Automatic Document Feeder	80
ADF Original Document Specifications	82
Copying	84
Copying Documents or Photos	84
Copying Options	85
Printing from a Computer	88
Printing with Windows	88
Selecting Basic Print Settings - Windows	88
Paper Source Options - Windows	91
Print Quality Options - Windows	91
Multi-Page Printing Options - Windows	91
Selecting Double-sided Printing Settings - Windows	92
Double-sided Printing Options - Windows	95
Print Density Adjustments - Windows	95
Selecting Additional Layout and Print Options - Windows	96
Custom Color Correction Options - Windows	98
Image Options and Additional Settings - Windows	99
Header/Footer Settings - Windows	100
Selecting a Printing Preset - Windows	101
Selecting Extended Settings - Windows	102
Extended Settings - Windows	103
Printing Your Document or Photo - Windows	104
Locking Printer Settings - Windows	105
Locked Setting Options	107
Selecting Default Print Settings - Windows	108
Changing the Language of the Printer Software Screens	109
Changing Automatic Update Options	110
Printing on a Mac	110
Selecting Basic Print Settings - Mac	111
Paper Source Options - Mac	114
Print Quality Options - Mac	114
Print Options - Mac	115
Selecting Page Setup Settings - Mac	115
Selecting Print Layout Options - Mac	116
Selecting Double-sided Printing Settings - Mac	117
Double-sided Printing Options and Adjustments - Mac	118
Managing Color - Mac	119
Color Matching and Color Options - Mac	120
Selecting Printing Preferences - Mac	121
Printing Preferences - Mac	122
Printing Your Document or Photo - Mac	123
Checking Print Status - Mac	124
Printing From a Chromebook	124
Cancelling Printing Using the Product	125
Scanning	126
Starting a Scan	126
Starting a Scan Using the Product Control Panel	126
Scanning to a Network Folder or FTP Server	128
Scanning to Email	130
Scanning to a Connected Computer	132
Control Panel Scanning Options	134
Changing Default Scan Button Settings	136
Starting a Scan Using the Epson Scan 2 Icon	137
Starting a Scan from a Scanning Program	139
Starting a Scan from a Smart Device	141
Scanning in Epson Scan 2	141
Additional Scanning Settings - Main Settings Tab	144
Additional Scanning Settings - Advanced Settings Tab	144
Saving Scanned Documents as a Searchable PDF	145
Image Format Options	146
Scan Resolution Guidelines	147
Creating Contacts for Scanning	148
Faxing	150
Connecting a Telephone or Answering Machine	150
Setting Up Fax Features	153
Setting Up Basic Fax Features	154
Using the Fax Setup Wizard	154
Selecting the Line Type	156
Setting the Number of Rings to Answer	158
Selecting Advanced Fax Settings	159
Print Settings - Fax	161
Basic Settings - Fax	162
Security Settings - Fax	164
Setting Up the Fax Utility - Windows	164
Setting Up Fax Features Using the Fax Utility - Mac	166
Setting Up Contacts and Contact Groups	167
Setting Up Contacts Using the Product Control Panel	168
Creating a Contact	168
Editing or Deleting a Contact	170
Creating a Contact Group	171
Editing or Deleting a Contact Group	173
Importing Contacts Using the Fax Utility - Windows	174
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	177
Sending Faxes	179
Sending Faxes from the Product Control Panel	179
Sending a Fax Using the Keypad, Contact List, or History	179
Fax Sending Options	182
Sending a Fax at a Specified Time	183
Sending Faxes Using the Fax Utility - Windows	184
Sending Faxes Using the Fax Utility - Mac	187
Receiving Faxes	190
Fax Reception	190
Receiving Faxes Automatically	191
Receiving Faxes Manually	191
Receiving a Fax by Polling	192
Viewing a Fax on the LCD Screen (Using the Inbox)	193
Saving Faxes to a USB Memory Device	195
Selecting Received Fax Options Using the Fax Utility - Windows	195
Checking Fax Status	198
Printing Fax Reports	199
Fax Report Options	199
Using External USB Devices with Your Product	201
Connecting a USB Device	201
USB Device Photo File Specifications	201
Disconnecting a USB Device	202
Viewing and Printing from the LCD Screen	202
Printing JPEG Photos	202
Printing TIFF Files	203
Print Setting Options - Device Mode	204
Transferring Files on a USB Device	205
Setting Up File Sharing for File Transfers from Your Computer	205
Transferring Files from a USB Device to Your Computer	207
Replacing Ink Cartridges and Maintenance Boxes	208
Check Cartridge and Maintenance Box Status	208
Checking Cartridge Status on the LCD Screen	208
Checking Cartridge and Maintenance Box Status with Windows	209
Checking Cartridge and Maintenance Box Status - Mac	212
Purchase Epson Ink Cartridges and Maintenance Box	213
Ink Cartridge and Maintenance Box Part Numbers	213
Removing and Installing Ink Cartridges	214
Printing with Black Ink and Expended Color Cartridges	219
Printing with Expended Color Cartridges - Windows	219
Printing with Expended Color Cartridges - Mac	220
Conserving Low Black Ink with Windows	221
Replacing the Maintenance Box	222
Adjusting Print Quality	225
Print Head Maintenance	225
Print Head Nozzle Check	225
Checking the Nozzles Using the Product Control Panel	225
Checking the Nozzles Using a Computer Utility	228
Print Head Cleaning	231
Cleaning the Print Head Using the Product Control Panel	231
Cleaning the Print Head Using a Computer Utility	232
Aligning the Print Head Using the Product Control Panel	235
Cleaning the Paper Guide	238
Cleaning and Transporting Your Product	240
Cleaning Your Product	240
Transporting Your Product	244
Solving Problems	247
Product Status Messages	247
Running a Product Check	249
Resetting Control Panel Defaults	251
Solving Setup Problems	252
Product Does Not Turn On or Off	252
Noise After Ink Installation	252
Software Installation Problems	252
Solving Network Problems	253
Product Cannot Connect to a Wireless Router or Access Point	253
Network Software Cannot Find Product on a Network	254
Product Does Not Appear in Mac Printer Window	255
Cannot Print Over a Network	256
Cannot Scan Over a Network	257
Solving Copying Problems	258
Product Makes Noise, But Nothing Copies	259
Product Makes Noise When It Sits for a While	259
Originals Do Not Feed From the Automatic Document Feeder	259
Solving Paper Problems	260
Paper Feeding Problems	261
Paper Jam Problems in the Cassette	261
Paper Jam Problems in the Rear Cover	263
Document Jams in the Automatic Document Feeder	264
Paper Ejection Problems	266
Solving Problems Printing from a Computer	266
Nothing Prints	267
Product Icon Does Not Appear in Windows Taskbar	267
Printing is Slow	268
Solving Page Layout and Content Problems	269
Inverted Image	270
Too Many Copies Print	270
Blank Pages Print	270
Incorrect Margins on Printout	271
Incorrect Characters Print	271
Incorrect Image Size or Position	271
Slanted Printout	272
Solving Print Quality Problems	272
White or Dark Lines in Printout	273
Blurry or Smeared Printout	274
Faint Printout or Printout Has Gaps	275
Grainy Printout	276
Incorrect Colors	277
Solving Scanning Problems	277
Scanning Software Does Not Operate Correctly	278
Cannot Start Epson Scan 2	278
Scanning is Slow	279
Solving Scanned Image Quality Problems	279
Image Consists of a Few Dots Only	280
Line of Dots Appears in All Scanned Images	280
Straight Lines in an Image Appear Crooked	280
Image is Distorted or Blurry	281
Image Colors are Patchy at the Edges	281
Image is Too Dark	281
Back of Original Image Appears in Scanned Image	282
Ripple Patterns Appear in an Image	282
Scanned Image Colors Do Not Match Original Colors	282
Scanned Image Edges are Cropped	283
Solving Faxing Problems	283
Cannot Send or Receive Faxes	283
Cannot Receive Faxes with a Telephone Connected to Your Product	285
Fax Memory Full Error Appears	285
Sent Fax Quality is Poor	286
Sent Fax is Received in an Incorrect Size	286
Received Fax Quality is Poor	287
Received Fax is Not Printed	287
Solving USB Device Problems	287
Cannot View or Print from a USB Device	288
Cannot Save Files on a USB Device	288
Cannot Transfer Files To or From a USB Device	289
Uninstall Your Product Software	289
Uninstalling Product Software - Windows	289
Uninstalling Product Software - Mac	291
Where to Get Help	291
Technical Specifications	293
Windows System Requirements	293
Mac System Requirements	294
Paper Specifications	294
Printable Area Specifications	295
Scanning Specifications	297
Fax Specifications	298
Ink Cartridge Specifications	299
Dimension Specifications	300
Electrical Specifications	300
Environmental Specifications	302
Interface Specifications	302
External USB Device Specifications	302
Network Interface Specifications	303
Safety and Approvals Specifications	304
Notices	305
Important Safety Instructions	305
General Product Safety Instructions	305
Ink Cartridge Safety Instructions	307
LCD Screen Safety Instructions	308
Wireless Connection Safety Instructions	308
Telephone Equipment Safety Instructions	309
FCC Compliance Statement	309
Binding Arbitration and Class Waiver	312
Trademarks	315
Copyright Notice	315
libTIFF Software Acknowledgment	316
A Note Concerning Responsible Use of Copyrighted Materials	317
Default Delay Times for Power Management for Epson Products	317