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Epson WorkForce Pro WF-C5790 Users Guide for U.S. and Canada - Page 375

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• If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. • Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot receive faxes. • When sending faxes using the subaddress feature, ask the recipient if their fax machine can receive faxes using this feature. Check that the subaddress and password are correct, and that they match with the recipient subaddress and password. Check this when receiving faxes as well. • When receiving faxes using the subaddress feature, make sure the fax rejection settings are not rejecting the fax. • If you cannot send faxes at a specified time, make sure the date and time are set correctly on the product. • If you are receiving faxes using the FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware. If the product does not appear, uninstall and re-install the FAX Utility. Mac: Select System Preferences > Printers & Scanners (or Print & Scan or Print & Fax) and make sure your product appears. If your product does not appear, click + and add your product. If the product does appear, double-click it and make sure it is not paused. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setting Wizard Selecting the Line Type Selecting Advanced Fax Settings Printing Fax Reports Receiving Faxes Automatically 375

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Changing LCD Screen Language	19
Selecting the Date and Time	19
Selecting Your Country or Region	21
Setting a Password and Locking the Control Panel	21
Entering Characters on the LCD Screen	23
Using Presets	23
Setting User Feature Restrictions (Access Control)	26
Adjusting Control Panel Sounds	27
Adjusting the Screen Brightness	28
Turning Off the Operation Time Out Setting	28
Preventing PC Connection via USB	29
Product Parts Locations	30
Product Parts - Front	31
Product Parts - Inside	33
Product Parts - Back	35
Using Power Saving Settings	36
Changing the Sleep Timer Settings	36
Changing the Power Off Timer Settings	37
Epson Connect Solutions for Smartphones, Tablets, and More	37
Setting Up Epson Connect Services	38
Using Epson Email Print	40
Using the Epson iPrint Mobile App	40
Using Epson Remote Print	41
Using Epson Scan to Cloud	41
Using AirPrint	42
Using Google Cloud Print	43
Setting Up Google Cloud Print on a Chromebook	44
Android Printing Using the Epson Print Enabler	45
Using Fire OS Printing	45
Using Windows 10 Mobile Printing	46
Using Epson Print and Scan App with Windows Tablets	46
Printing and Scanning with NFC from Your Android Device	47
Wi-Fi or Wired Networking	49
Network Security Recommendations	49
Wi-Fi Infrastructure Mode Setup	50
Selecting Wireless Network Settings from the Control Panel	51
Wi-Fi Direct Mode Setup	53
Enabling Wi-Fi Direct Mode	54
Wi-Fi Protected Setup (WPS)	55
Using WPS to Connect to a Network	56
Printing a Network Status Sheet	57
Configuring Email Server Settings	57
Changing or Updating Network Connections	59
Accessing the Web Config Utility	59
Changing a USB Connection to a Wi-Fi Connection	60
Changing a Wi-Fi Connection to a Wired Network Connection	60
Connecting to a New Wi-Fi Router	61
Disabling Wi-Fi Features	61
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	63
Installing the Epson Universal Print Driver - Windows	63
Installing the PostScript (PS3) Printer Software - Windows	67
Installing the PostScript (PS3) Printer Software - Mac	67
Selecting PDL (Page Description Language) Settings	68
PDL Print Configuration Options	70
Selecting Printer Language and Interface Settings	72
Printing Language and Interface Options	74
Printing a PCL or PS3 (PostScript) Status Sheet	74
Loading Paper	76
Installing the Optional Paper Cassette Unit	76
Enabling the Optional Paper Cassette - Windows	78
Enabling the Optional Paper Cassette - Mac	80
Loading Paper in the Cassette	81
Loading Paper or Envelopes in the Rear Paper Feed Slot	84
Paper Loading Capacity	87
Double-sided Printing Capacity	90
Compatible Epson Papers	91
Paper or Media Type Settings - Printing Software	93
Selecting the Paper Settings for Each Source - Control Panel	94
Paper Type Settings - Control Panel	95
Selecting Default Paper Settings - Administrator	96
Selecting the Default Printer Settings	96
Paper Source Settings Options	98
Selecting the Universal Print Settings	99
Universal Print Settings Options	99
Placing Originals on the Product	101
Placing Originals on the Scanner Glass	101
Placing Originals in the Automatic Document Feeder	102
Copying	107
Copying Documents or Photos	107
Copying Options	108
Printing from a Computer	112
Printing with the Standard Epson Printer Software - Windows	112
Selecting Basic Print Settings - Windows	113
Paper Source Options - Windows	115
Print Quality Options - Windows	115
Multi-Page Printing Options - Windows	115
Selecting Double-sided Printing Settings - Windows	116
Double-sided Printing Options - Windows	118
Print Density Adjustments - Windows	119
Selecting Additional Layout and Print Options - Windows	120
Custom Color Correction Options - Windows	122
Image Options and Additional Settings - Windows	123
Header/Footer Settings - Windows	124
Selecting a Printing Preset - Windows	125
Selecting Extended Settings - Windows	127
Extended Settings - Windows	128
Printing Your Document or Photo - Windows	129
Locking Printer Settings - Windows	130
Locked Setting Options	132
Entering a User ID and Password for Printing	133
Selecting Default Print Settings - Windows	134
Changing the Language of the Printer Software Screens	135
Changing Automatic Update Options	136
Printing with the Built-in Epson Driver - Windows 10 S	137
Selecting Print Settings - Windows 10 S	137
Printing with the Epson Standard Printer Software - Mac	141
Selecting Basic Print Settings - Mac	142
Paper Source Options - Mac	145
Print Quality Options - Mac	145
Print Options - Mac	146
Selecting Page Setup Settings - Mac	146
Selecting Print Layout Options - Mac	147
Selecting Double-sided Printing Settings - Mac	148
Double-sided Printing Options and Adjustments - Mac	149
Managing Color - Mac	150
Color Matching and Color Options - Mac	151
Selecting Printing Preferences - Mac	152
Printing Preferences - Mac	153
Printing Your Document or Photo - Mac	154
Checking Print Status - Mac	155
Printing with the Epson Universal Print Driver - Windows	155
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	156
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	157
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	160
Selecting Maintenance Options - Epson Universal Print Driver - Windows	162
Extended Settings - Epson Universal Print Driver - Windows	163
Selecting Default Print Settings - Epson Universal Print Driver - Windows	164
Locking Printer Settings - Epson Universal Print Driver - Windows	166
Epson Universal Print Driver Locked Setting Options	167
Adding Network Printers - Epson Universal Print Driver - Windows	168
Printing with the PostScript (PS3) Printer Software - Windows	170
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	170
Selecting Basic Print Settings - PostScript Printer Software - Windows	171
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	175
Selecting Default Print Settings - PostScript Printer Software - Windows	176
Printing with the PostScript (PS3) Printer Software - Mac	177
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	178
Selecting Basic Print Settings - PostScript Printer Software - Mac	179
Selecting Page Setup Settings - PostScript Printer Software - Mac	184
Selecting Print Layout Options - PostScript Printer Software - Mac	185
Sizing Printed Images - PostScript Printer Software - Mac	186
Managing Color - PostScript Printer Software - Mac	186
Printing Your Document or Photo - PostScript Printer Software - Mac	187
Checking Print Status - PostScript Printer Software - Mac	188
Cancelling Printing Using a Product Button	188
Scanning	190
Starting a Scan	190
Starting a Scan Using the Product Control Panel	190
Scanning to a Network Folder or FTP Server	192
Scanning to Email	194
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	196
Adding and Assigning Scan Jobs with Document Capture - Mac	199
Scanning to a Memory Device	199
Scanning to the Cloud	201
Scanning Using Web Services for Devices (WSD) - Windows	202
Control Panel Scanning Options	203
Starting a Scan Using the Epson Scan 2 Icon	205
Starting a Scan from a Scanning Program	207
Starting a Scan from a Smart Device	208
Entering a User ID and Password for Scanning	209
Scanning with Document Capture or Document Capture Pro	210
Setting the Operation Mode on the Product Control Panel	211
Scanning with Document Capture Pro in Simple View - Windows	211
Scanning with Document Capture Pro in Standard View - Windows	214
Scanning with Document Capture - Mac	217
Scanning in Epson Scan 2	220
Available Document Source Settings	223
Additional Scanning Settings - Main Settings Tab	223
Additional Scanning Settings - Advanced Settings Tab	224
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	225
Image Format Options	226
Scan Resolution Guidelines	227
Scanning Special Projects	228
Scanning to a SharePoint Server or Cloud Service - Windows	228
Scanning to a SharePoint Server or Cloud Service - Mac	231
Scanning Multi-Page Originals as Separate Files - Windows	232
Faxing	236
Connecting a Telephone or Answering Machine	236
Setting Up Fax Features	239
Setting Up Basic Fax Features	239
Using the Fax Setting Wizard	239
Selecting the Line Type	241
Setting the Number of Rings to Answer	242
Selecting Advanced Fax Settings	243
Send Settings - Fax	244
Receive Settings - Fax	245
Report Settings - Fax	247
Basic Settings - Fax	248
Security Settings - Fax	250
Setting Up the Fax Utility - Windows	250
Setting Up Fax Features Using the Fax Utility - Mac	252
Setting Up Contacts and Contact Groups	253
Setting Up Contacts Using the Product Control Panel	254
Creating a Contact	254
Editing or Deleting a Contact	256
Creating a Contact Group	257
Editing or Deleting a Contact Group	259
Importing Contacts Using the Fax Utility - Windows	260
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	263
Sending Faxes	265
Sending Faxes from the Product Control Panel	265
Sending a Fax Using the Keypad, Contact List, or History	266
Fax Sending Options	268
Sending a Fax at a Specified Time	270
Sending a Fax on Demand	271
Sending a Stored Fax	272
Dialing Fax Numbers from a Connected Telephone	273
Sending Faxes Using the Fax Utility - Windows	274
Sending Faxes Using the Fax Utility - Mac	277
Receiving Faxes	280
Fax Reception	280
Receiving Faxes Automatically	281
Receiving Faxes Manually	281
Forwarding Received Faxes	282
Receiving a Fax by Polling	282
Saving Faxes to an External USB Device	283
Saving and Viewing Received Faxes	284
Selecting Received Fax Options Using the Fax Utility - Windows	285
Checking Fax Status	288
Printing Fax Reports	289
Fax Report Options	289
Using External USB Devices with Your Product	291
Connecting a USB Device	291
USB Device File Specifications	291
Disconnecting a USB Device	292
Viewing and Printing from the LCD Screen	292
Printing JPEG Photos	292
Printing TIFF Files	294
Printing PDF Files	295
Print Setting Options - Device Mode	295
Transferring Files on a USB Device	297
Setting Up File Sharing for File Transfers from Your Computer	297
Transferring Files from a USB Device to Your Computer	298
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	299
Check Ink and Maintenance Box Status	299
Checking Ink Status on the LCD Screen	299
Checking Ink and Maintenance Box Status - Windows	300
Checking Ink and Maintenance Box Status - Mac	302
Purchase Epson Ink Packs and Maintenance Boxes	304
Ink Supply Unit (Ink Pack) Part Numbers	304
Removing and Installing Ink Packs	305
Printing with Black Ink and Expended Color Ink Packs	308
Printing with Expended Color Ink Packs - Windows	308
Printing with Expended Color Ink Packs - Mac	309
Conserving Low Black Ink with Windows	310
Maintenance Box Replacement	311
Adjusting Print Quality	312
Print Head Maintenance	312
Print Head Nozzle Check	313
Checking the Nozzles Using the Product Control Panel	313
Checking the Nozzles Using a Computer Utility	315
Print Head Cleaning	317
Cleaning the Print Head Using the Product Control Panel	317
Cleaning the Print Head Using a Computer Utility	318
Print Head Alignment	320
Aligning the Print Head Using the Product Control Panel	321
Cleaning the Paper Guide	322
Cleaning and Transporting Your Product	324
Cleaning Your Product	324
Transporting Your Product	327
Solving Problems	332
Checking for Software Updates	332
Product Status Messages	333
Job Status Error Codes	335
Running a Product Check	339
Resetting Control Panel Defaults	341
Solving Setup Problems	342
Product Does Not Turn On or Off	343
Noise After Ink Installation	343
Software Installation Problems	343
Solving Network Problems	344
Product Cannot Connect to a Wireless Router or Access Point	344
Network Software Cannot Find Product on a Network	346
Product Does Not Appear in Mac Printer Window	347
Cannot Print Over a Network	347
Cannot Scan Over a Network	348
Solving Copying Problems	349
Product Makes Noise, But Nothing Copies	350
Product Makes Noise When It Sits for a While	350
Originals Do Not Feed From the Automatic Document Feeder	350
Solving Paper Problems	351
Paper Feeding Problems	352
Paper Jams Inside the Product	352
Paper Ejection Problems	353
Solving Problems Printing from a Computer	353
Nothing Prints	354
Product Icon Does Not Appear in Windows Taskbar	354
Printing is Slow	355
Solving PostScript Printing Problems	357
Nothing Prints Using the PostScript Printing Software	357
Documents Print Incorrectly Using the PostScript Printing Software	357
Accessing Printer Properties - PostScript - Windows	358
Solving Page Layout and Content Problems	358
Inverted Image	359
Too Many Copies Print	359
Blank Pages Print	359
Incorrect Margins on Printout	360
Incorrect Characters Print	360
Incorrect Image Size or Position	361
Slanted Printout	362
Solving Print Quality Problems	362
White or Dark Lines in Printout	363
Blurry or Smeared Printout	363
Faint Printout or Printout Has Gaps	365
Grainy Printout	366
Incorrect Colors	367
Solving Scanning Problems	368
Scanning Software Does Not Operate Correctly	368
Cannot Start Epson Scan 2	369
Solving Scanned Image Quality Problems	369
Image Consists of a Few Dots Only	370
Line of Dots Appears in All Scanned Images	370
Straight Lines in an Image Appear Crooked	371
Image is Distorted or Blurry	371
Image Colors are Patchy at the Edges	372
Image is Too Dark	372
Back of Original Image Appears in Scanned Image	372
Ripple Patterns Appear in an Image	372
Scanned Image Colors Do Not Match Original Colors	373
Scanned Image Edges are Cropped	373
Solving Faxing Problems	373
Cannot Send or Receive Faxes	374
Cannot Receive Faxes with a Telephone Connected to Your Product	376
Fax Memory Full Error Appears	376
Sent Fax Quality is Poor	377
Sent Fax is Received in an Incorrect Size	377
Received Fax Quality is Poor	378
Received Fax is Not Printed	378
Solving USB Device Problems	378
Cannot View or Print from a USB Device	379
Cannot Save Files on a USB Device	379
Cannot Transfer Files To or From a USB Device	380
Uninstall Your Product Software	380
Uninstalling Product Software - Windows	380
Uninstalling Product Software - Mac	381
Where to Get Help	382
Technical Specifications	383
Windows System Requirements	383
Mac System Requirements	384
Paper Specifications	385
Printable Area Specifications	386
Automatic Document Feeder (ADF) Specifications	387
Scanning Specifications	388
Fax Specifications	388
Ink Pack Specifications	389
Dimension Specifications	390
Electrical Specifications	390
Environmental Specifications	391
Interface Specifications	391
External USB Device Specifications	392
Network Interface Specifications	392
Safety and Approvals Specifications	393
PostScript Fonts (WF-C5790)	394
PCL Fonts (WF-C5790)	395
PCL Mode 5 Symbol Sets (WF-C5790)	398
Notices	402
Important Safety Instructions	402
General Product Safety Instructions	402
Ink Pack Safety Instructions	404
Wireless Connection Safety Instructions	405
LCD Screen Safety Instructions	405
Telephone Equipment Safety Instructions	405
FCC Compliance Statement	406
Binding Arbitration and Class Waiver	408
Trademarks	412
Copyright Notice	412
libTIFF Software Acknowledgment	413
A Note Concerning Responsible Use of Copyrighted Materials	413
Default Delay Times for Power Management for Epson Products	414

Match case Limit results 1 per page

375

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.

Contact your service provider for assistance.

• Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot

receive faxes.

• When sending faxes using the subaddress feature, ask the recipient if their fax machine can receive

faxes using this feature. Check that the subaddress and password are correct, and that they match

with the recipient subaddress and password. Check this when receiving faxes as well.

• When receiving faxes using the subaddress feature, make sure the fax rejection settings are not

rejecting the fax.

• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the

product.

• If you are receiving faxes using the FAX Utility, check that your product is registered as a fax product

in your operating system:

Windows:

Make sure the product appears in

Devices and Printers

Printer

, or

Printers and Other

Hardware

. If the product does not appear, uninstall and re-install the FAX Utility.

Mac:

Select

System Preferences

Printers & Scanners

(or

Print & Scan

Print & Fax

) and make

sure your product appears. If your product does not appear, click

and add your product. If the

product does appear, double-click it and make sure it is not paused.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic:

Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Using the Fax Setting Wizard

Selecting the Line Type

Selecting Advanced Fax Settings

Printing Fax Reports

Receiving Faxes Automatically