Epson WorkForce Pro WF-C8690 Users Guide
Epson WorkForce Pro WF-C8690 Manual
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- Epson WorkForce Pro WF-C8690 | Users Guide - Page 1
WF-C8690 User's Guide - Epson WorkForce Pro WF-C8690 | Users Guide - Page 2
- Epson WorkForce Pro WF-C8690 | Users Guide - Page 3
Contents WF-C8690 User's Guide ...15 Product Basics ...16 Installing the Optional Cabinet and Paper Cassettes ...57 Changing the Sleep Timer Settings 57 Changing the Power Off Timer Settings 59 Epson Connect Solutions for Smartphones, Tablets, and More 59 Setting Up Epson Connect Services 60 3 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 4
Mobile Printing ...67 Using Epson Print and Scan App with Windows Tablets 68 Using the Mopria Print Service ...68 Printing and Scanning with Fi Features ...83 Enabling Epson Universal Print Driver (PCL) or PostScript Printing 84 Installing the Epson Universal Print Driver - Windows 84 Installing - Epson WorkForce Pro WF-C8690 | Users Guide - Page 5
...96 Loading Paper and Envelopes in the Rear Paper Feed Slot 99 Paper Loading Capacity ...102 Double-sided Printing Paper Types 108 Available Epson Papers ...109 Paper or Media Type Settings - Printing Software 111 Selecting the Paper Settings for Each Source - Control Panel 112 Paper Type - Epson WorkForce Pro WF-C8690 | Users Guide - Page 6
Printer Software Screens 155 Changing Automatic Update Options 156 Printing with the Built-in Epson Driver - Windows 10 S 157 Selecting Print Settings - Windows 10 S 158 Printing with the Epson Standard Printer Software - Mac 161 Selecting Basic Print Settings - Mac 162 Paper Source Options - Epson WorkForce Pro WF-C8690 | Users Guide - Page 7
Epson Universal Print Driver - Windows 186 Locking Printer Settings - Epson Universal Print Driver - Windows 188 Epson Universal Print Driver Locked Setting Options 189 Adding Network Printers - Epson Universal Print Driver Jobs with Document Capture Pro - Windows 219 Adding and Assigning Scan Jobs - Epson WorkForce Pro WF-C8690 | Users Guide - Page 8
Using Web Services for Devices (WSD) - Windows 225 Control Panel Scanning Options 226 Starting a Scan Using the Epson Scan 2 Pro 233 Setting the Operation Mode on the Product Control Panel 234 Scanning with Document Capture Pro in Simple View - Windows 234 Scanning with Document Capture Pro - Epson WorkForce Pro WF-C8690 | Users Guide - Page 9
298 Sending Faxes Using the Fax Utility - Mac 301 Receiving Faxes...304 Fax Reception ...304 Receiving Faxes Automatically 305 Receiving Faxes Manually...305 Forwarding Received Faxes...306 Receiving a Fax by Polling ...306 Saving Faxes to an External USB Device 307 Saving and Viewing Received - Epson WorkForce Pro WF-C8690 | Users Guide - Page 10
326 Checking Cartridge and Maintenance Box Status - Mac 328 Purchase Epson Ink Cartridges and Maintenance Box 330 Ink Cartridge Part Numbers ...330 Removing and Installing Ink Cartridges 331 Printing with Black Ink and Expended Color Cartridges 335 Printing with Expended Color Cartridges - Epson WorkForce Pro WF-C8690 | Users Guide - Page 11
Paper Guide ...367 Cleaning and Transporting Your Product 368 Cleaning Your Product ...368 Transporting Your Product ...372 Solving Problems ...374 Problems ...385 Product Does Not Turn On or Off 385 Noise After Ink Installation ...385 Software Installation Problems ...386 Solving Network Problems - Epson WorkForce Pro WF-C8690 | Users Guide - Page 12
or Printout Has Gaps 408 Grainy Printout...408 Incorrect Colors ...410 Solving Scanning Problems ...410 Scanning Software Does Not Operate Correctly 411 Cannot Start Epson Scan 2 ...411 Solving Scanned Image Quality Problems 412 Image Consists of a Few Dots Only 413 Line of Dots Appears in - Epson WorkForce Pro WF-C8690 | Users Guide - Page 13
Received Fax Quality is Poor ...420 Received Fax is Not Printed ...421 Solving USB Device Problems ...421 Cannot View or Print from a USB Device 421 Cannot Save Files on a USB Scanning Specifications ...430 Fax Specifications ...431 Ink Cartridge Specifications...432 Dimension Specifications ...433 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 14
441 Notices ...445 Important Safety Instructions...445 General Product Safety Instructions 445 Ink Cartridge Safety Instructions 447 Wireless Connection Safety Instructions 448 LCD Screen Safety Instructions 448 Telephone Equipment Safety Instructions 449 FCC Compliance Statement...449 Binding - Epson WorkForce Pro WF-C8690 | Users Guide - Page 15
WF-C8690 User's Guide Welcome to the WF-C8690 User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 16
OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Printing and Scanning with NFC from Your Android Device Installing the Optional Cabinet and Paper Cassettes Follow the instructions in this section to install the optional - Epson WorkForce Pro WF-C8690 | Users Guide - Page 17
3. Make sure you have all the items shown here: 1 Optional cabinet 2 Side stands (×2) 3 Front reinforcing bar 4 Rear reinforcing bar 5 Front cover 6 Cabinet screws (×2) 7 Rear brackets (×2) 8 Bracket screws (x2) 9 Side stand and reinforcing bar screws (×8) 17 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 18
4. Place the stands between the cabinet's casters as shown. 5. Secure the stands to the cabinet with the included screws. Caution: Make sure the stands are securely attached or the product may fall over. 18 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 19
6. Attach and secure the reinforcing bars to the stands with the included screws. 7. Place the cabinet on a flat surface and lock the front casters. 19 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 20
8. Attach the front cover to the stands. 9. Remove the output tray from the product. 20 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 21
10. Remove the paper cassette from the product. Note: If you are installing the optional cabinet under the optional paper cassette unit, remove the paper cassette from the optional cassette unit instead. 21 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 22
11. Lift up your product or optional cassette unit and gently lower it onto the cabinet with the corners aligned. Secure the product or optional cassette unit to the cabinet with the included screws using a screwdriver. Note: Screws may be left over after installation. 22 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 23
Warning: To lift the product, have two or more people hold it as shown here. Lifting from other areas may cause the product to fall or cause you to pinch your fingers when placing the product down. 12. Secure the back of the product or paper cassette unit to the cabinet using the included brackets - Epson WorkForce Pro WF-C8690 | Users Guide - Page 24
. Note: To uninstall optional cassette units, turn off the product, unplug the power cord, disconnect any cables, and follow the rest of these instructions in reverse. 3. Remove the paper cassette unit from its packaging and remove any protective materials. 4. Make sure you have all the items shown - Epson WorkForce Pro WF-C8690 | Users Guide - Page 25
5. Remove the output tray. 6. Remove the paper cassette from the product. 25 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 26
7. Remove the paper cassette from the optional paper cassette unit. 8. Stack all optional paper cassette units on top of each other and secure them to each other with the included screws. 26 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 27
9. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit with the included screws using a screwdriver. Note: Screws may be left over after installation. 27 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 28
Warning: To lift the product, have two people hold it as shown here. Lifting from other areas may cause the product to fall or cause you to pinch your fingers when placing the product down. 28 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 29
10. Secure the back of the paper cassette units to each other and to the product using the included brackets and screws. 11. Insert a label into the holder indicating the paper size to be loaded in each of the paper cassettes. 29 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 30
12. Insert the paper cassette and place the correct sticker on the cassette unit to indicate the cassette number. 13. Attach the output tray. 14. Connect the power cord and other connection cables, then plug in the product. 15. Turn on the product. 16. Pull out and reinsert the paper cassettes in - Epson WorkForce Pro WF-C8690 | Users Guide - Page 31
need to enable the optional paper cassette units before you can use them with the printer software. Note: If you are using the Epson Universal Print Driver or PostScript (PS3) printer software, see the link below to enable the optional cassette units. 1. Do one of the following: • Windows 10: Click - Epson WorkForce Pro WF-C8690 | Users Guide - Page 32
cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related tasks Synchronizing Printer Settings - Epson Universal Print Driver - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassettes - PostScript - Epson WorkForce Pro WF-C8690 | Users Guide - Page 33
the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4. Select the number of cassette units installed as the Lower Cassette setting. 5. Click OK - Epson WorkForce Pro WF-C8690 | Users Guide - Page 34
Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Setting a Password and Locking the Control Panel Setting User Feature Restrictions (Access - Epson WorkForce Pro WF-C8690 | Users Guide - Page 35
for certain product status conditions. Select the icon to view or change the current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document. Displays the Printer Status screen. Quiet Mode is enabled. Noise is reduced during - Epson WorkForce Pro WF-C8690 | Users Guide - Page 36
icon to enable sleep mode and turn off the LCD screen. The indicated setting has changed. There is a problem with the indicated setting. Select the icon to resolve the problem. No Ethernet connection. An Ethernet connection is established. No Wi-Fi connection. A Wi-Fi network error has occurred - Epson WorkForce Pro WF-C8690 | Users Guide - Page 37
3. Select General Settings. 4. Select Basic Settings. 5. Select Date/Time Settings. You see a screen like this: 37 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 38
6. Select Daylight Saving Time. 7. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses Daylight Saving Time (DST), you - Epson WorkForce Pro WF-C8690 | Users Guide - Page 39
and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings 39 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 40
settings • Fax settings • Web Config settings • EpsonNet Config settings Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Scroll down and - Epson WorkForce Pro WF-C8690 | Users Guide - Page 41
panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Entering Characters on the LCD Screen Using Presets Parent topic: Using the Control Panel Related tasks Setting User Feature Restrictions (Access - Epson WorkForce Pro WF-C8690 | Users Guide - Page 42
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select . • To enter numbers or symbols, select - Epson WorkForce Pro WF-C8690 | Users Guide - Page 43
You see a screen like this: 3. Select Add New. Enter the Administrator password, if necessary. Note: You can save up to 50 presets. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen: 5. Select the settings you want to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 44
You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 8. Select OK. When you copy, fax, or scan, you can use the preset by selecting Presets and selecting your preset name from the list. Parent topic: - Epson WorkForce Pro WF-C8690 | Users Guide - Page 45
panel. Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function. Parent topic: Using the Control - Epson WorkForce Pro WF-C8690 | Users Guide - Page 46
Entering a User ID and Password for Scanning Changing LCD Screen Language You can change the language used on the LCD screen. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if - Epson WorkForce Pro WF-C8690 | Users Guide - Page 47
2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select Sound. 6. Select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode. 7. Select Button Press. 8. Press to decrease or 9. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 48
You see a screen like this: 4. Select Basic Settings. 5. Select LCD Brightness. 6. Press the - or + icons to decrease or increase the brightness. 7. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD - Epson WorkForce Pro WF-C8690 | Users Guide - Page 49
You see a screen like this: 4. Select Basic Settings. 5. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 50
You see a screen like this: 5. Scroll down and select PC Connection via USB. 6. Select Disable. Note: You must restart the product for the change to take effect. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product. Product Parts - - Epson WorkForce Pro WF-C8690 | Users Guide - Page 51
Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. 1 Automatic Document Feeder (ADF) cover (F) 2 ADF edge guides 51 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 52
3 ADF input tray (F) 4 ADF output tray 5 Paper cassette 1 (C1) 6 Optional cassettes 2, 3, and 4 (C2, C3, and C4) 7 Optional cabinet 52 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 53
1 Rear paper feed edge guides 2 Paper support and extension 3 Rear paper feed slot (B1) 4 Feeder guard 5 Output tray 6 Paper cassette edge guides 7 Paper cassette Parent topic: Product Parts Locations 53 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 54
Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 Document cover 54 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 55
2 Scanner glass 3 Control panel 4 USB Type A port for external devices 5 Print head 6 Front cover (A) Parent topic: Product Parts Locations 55 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 56
Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 Rear cover 2 (D2) 2 AC inlet 3 Rear cover 1 (D1) 4 Paper cassette rear covers (E) 5 Service USB port for future use (do not remove sticker) 56 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 57
6 Line port 7 EXT. port 8 LAN port 9 USB port Note: If you are using a USB connection, make sure you insert the cable in the correct orientation. Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not - Epson WorkForce Pro WF-C8690 | Users Guide - Page 58
1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select Sleep Timer. Enter the administrator password, if necessary. You see a screen like this: 6. Do one of the following: • Select the- or + icon to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 59
Power Off If Disconnected to turn the product off after 30 minutes of inactivity over the network. Parent topic: Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages - Epson WorkForce Pro WF-C8690 | Users Guide - Page 60
or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics - Epson WorkForce Pro WF-C8690 | Users Guide - Page 61
You see a screen like this: 4. Select Web Service Settings. 5. Select Epson Connect Services You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More - Epson WorkForce Pro WF-C8690 | Users Guide - Page 62
.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product's Email Print address. Note: Go to epsonconnect.com and log - Epson WorkForce Pro WF-C8690 | Users Guide - Page 63
Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software. 4. Download and install the Remote Print software. 5. Enter the email address and optional access key of your Epson - Epson WorkForce Pro WF-C8690 | Users Guide - Page 64
instructions on the screen to create your destination list. 6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson device to your Epson product. You can also print from Chromebooks and the Google - Epson WorkForce Pro WF-C8690 | Users Guide - Page 65
Print website for a list of supported apps. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Setting Up Google Cloud Print on a Chromebook With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network - Epson WorkForce Pro WF-C8690 | Users Guide - Page 66
linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website - Epson WorkForce Pro WF-C8690 | Users Guide - Page 67
Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. uses the built-in Mopria Print Service app to print. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean) to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 68
from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. Epson Print and Scan App allows you to scan and capture images Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product - Epson WorkForce Pro WF-C8690 | Users Guide - Page 69
Note: For details on the Mopria Print Service, click here (U.S) or click here (Canada). 1. Connect your Epson product to your wireless network. See the link below. 2. On your Android device, download the Mopria Print Service from Google Play. Note: On some Samsung Galaxy devices, Mopria may come - Epson WorkForce Pro WF-C8690 | Users Guide - Page 70
or scan a document. The Android device and product should reconnect automatically. 6. If you are going to print, open the file you want to print in Epson iPrint. 7. Touch the NFC antenna of your Android device to the NFC tag on your product to start printing or scanning. Parent topic: Product Basics - Epson WorkForce Pro WF-C8690 | Users Guide - Page 71
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 72
router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 73
follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 73 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 74
7. Select the Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, press the left or right arrows. • - Epson WorkForce Pro WF-C8690 | Users Guide - Page 75
requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi - Epson WorkForce Pro WF-C8690 | Users Guide - Page 76
2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4. Scroll down and select Start Setup. 5. Select Start Setup again. You see a screen like this: 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 77
Note: If you don't see the icon on the LCD screen, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again. Parent topic: Wi-Fi Direct Mode Setup Related references Status Icon Information Related tasks Entering Characters on the LCD Screen - Epson WorkForce Pro WF-C8690 | Users Guide - Page 78
current connection settings. 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press the home button print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home - Epson WorkForce Pro WF-C8690 | Users Guide - Page 79
Network Settings. 5. Select Network Status. 6. Select Print Status Sheet. 7. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Configuring Email Server Settings To use features such as scanning to email or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 80
. You see a screen like this: 8. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 9. Select Proceed to save your settings. 10. Select Close to exit. 11 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 81
or other device that is connected to the same network as your product. Note: For more information on administration settings, see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 3. On a computer or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 82
port on your router or access point. 4. Uninstall your product software. 5. Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you - Epson WorkForce Pro WF-C8690 | Users Guide - Page 83
your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if - Epson WorkForce Pro WF-C8690 | Users Guide - Page 84
software. Depending on your model, not all printer languages may be supported. 1. To download the EPSON Universal Print Driver file, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. Double-click the downloaded package. 84 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 85
3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if - Epson WorkForce Pro WF-C8690 | Users Guide - Page 86
finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step. • If you are installing more than one product, select Add found printers and go to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 87
6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically. 7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do - Epson WorkForce Pro WF-C8690 | Users Guide - Page 88
com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. Double-click the downloaded package. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver - Epson WorkForce Pro WF-C8690 | Users Guide - Page 89
Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Selecting PDL (Page Description Language) Settings You can select settings for PCL and - Epson WorkForce Pro WF-C8690 | Users Guide - Page 90
you want to use. 7. When you are finished, press the home button to exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing PDL Print Configuration Options Select the PDL Print Configuration options you want to use for PCL or PostScript - Epson WorkForce Pro WF-C8690 | Users Guide - Page 91
paper type for PCL or PostScript printing Sets the default orientation for PCL or PostScript printing Sets the quality for PCL or PostScript printing Saves ink by reducing print density Starts printing from the first page of a file Starts printing from the last page of a file Selects the number of - Epson WorkForce Pro WF-C8690 | Users Guide - Page 92
cause changes in the Form value based on the stored VMI. Selects the carriage return and line feed commands when printing with a driver from a specific operating system Makes the paper source select command compatible with HP LaserJet 4 Makes the paper source select command compatible with - Epson WorkForce Pro WF-C8690 | Users Guide - Page 93
when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII. Selects the paper size when printing a PDF file. If Auto is selected, the paper size is determined based on the size - Epson WorkForce Pro WF-C8690 | Users Guide - Page 94
type. 7. When you are finished, press the home button to exit. Printing Language and Interface Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use. Option - Epson WorkForce Pro WF-C8690 | Users Guide - Page 95
Print Status/Print. 4. Select Print Status Sheet. 5. Select PCL Font List or PS3 Font List. 6. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing 95 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 96
Paper in the Cassette Loading Paper and Envelopes in the Rear Paper Feed Slot Paper Loading Capacity Double-sided Printing Paper Types Available Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Epson WorkForce Pro WF-C8690 | Users Guide - Page 97
2. Slide the front edge guide outward all the way, then slide the side edge guides to the paper size you are using. 3. Load paper with the printable side facedown and slide the front edge guide against the paper. Note: Make sure the paper fits beneath the arrow mark inside the edge guides. 97 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 98
pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Specifications Paper Loading Capacity Related tasks Loading Paper and Envelopes - Epson WorkForce Pro WF-C8690 | Users Guide - Page 99
Loading Paper and Envelopes in the Rear Paper Feed Slot You can print envelopes or documents in a variety of paper types and sizes in the rear paper feed slot. 1. Open the feeder guard and pull up the paper support. 2. Slide the edge guides outward. 99 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 100
of the following: • Insert paper, glossy or printable side up and short edge first, in the center of the slot. Caution: To prevent paper feeding problems, make sure you do not load paper above the arrow marks inside the edge - Epson WorkForce Pro WF-C8690 | Users Guide - Page 101
• Load envelopes short edge first, with the flap facing down and the flap edge to the left, in the center of the slot. 5. Slide the edge guides against the paper, but not too tightly. 6. Press the Paper Setting button. You see a screen like this: 101 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 102
. • Do not load paper above the arrow mark inside the edge guides. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Specifications - Epson WorkForce Pro WF-C8690 | Users Guide - Page 103
• Load only 1 sheet for user-defined size paper from 2.16 x 5 inches (55 x 127 mm) to 12.95 x 47.24 inches (329 x 1200 mm) and 5.8 x 8.27 inches (148 x 210 mm) to 11.7 x 17 inches (297 x 431.8 mm) • 10 envelopes Note: Printing on user-defined paper sizes is available only when printing from a - Epson WorkForce Pro WF-C8690 | Users Guide - Page 104
sizes* from Executive (7.25 × 10.5 inches [184 × 267 mm]) to A3 (11.7 × 16.5 inches [297 × 420 mm]) Up to the arrow mark on the edge guide User defined (5.8 × 8.27 inches [148 × 210 mm] to 11.7 × 17 inches [297 × 431.8 mm]) Half Letter (5.5 × 8.5 Up to the arrow mark on - inches [140 × 216 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 105
330 mm]) and Half Letter (5.5 × 8.5 inches [140 × 216 mm]) sizes are not available when printing with the PostScript printer driver. Epson Paper Capacity Paper type Epson Bright White Paper Loading capacity Cassette 1 200 sheets Cassettes 2-4 (optional) 400 sheets Rear paper feed slot 50 sheets - Epson WorkForce Pro WF-C8690 | Users Guide - Page 106
Presentation Paper Matte Loading capacity Cassette 1 - Cassettes 2-4 (optional) - Epson Premium - - Presentation Paper Matte Epson Ultra Premium - - Photo Paper Glossy Rear paper feed slot 70 sheets: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]) 50 sheets - Epson WorkForce Pro WF-C8690 | Users Guide - Page 107
279 × 432 mm), 13 × 19 inches (330 × 483 mm) Note: When printing at a user defined size on genuine Epson paper, you can only print at Standard or Normal print quality. Even if the print driver allows you to choose a better print quality, the printer will print using Standard or Normal print quality - Epson WorkForce Pro WF-C8690 | Users Guide - Page 108
Thick paper 25 to 40 lb (91 to 150 g/m2) Epson Bright White Paper Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Photo Paper Glossy Epson Premium Presentation Paper Matte Epson Presentation Paper Matte Thick paper 41 to 68 lb (151 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 109
Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 110
(8.5 × 11 inches [216 × 279 mm]) 11 × 17 inches (279 × 432 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm - Epson WorkForce Pro WF-C8690 | Users Guide - Page 111
Colored paper Pre-printed paper High-quality plain paper Envelopes Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Thick paper (25 to 40 lb - Epson WorkForce Pro WF-C8690 | Users Guide - Page 112
Note: The settings listed here are available only when printing from your computer; they do not apply to your product's control panel settings. Parent topic: Loading Paper Selecting the Paper Settings for Each Source - Control Panel You can change the default paper size and paper type for each - Epson WorkForce Pro WF-C8690 | Users Guide - Page 113
paper Colored paper Pre-printed paper High-quality plain paper Envelopes Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Thick paper up to 25 to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 114
Parent topic: Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator As an administrator, you can adjust default paper settings that apply to all print jobs sent to the product. Note: These settings can be locked by an administrator. If you - Epson WorkForce Pro WF-C8690 | Users Guide - Page 115
You see a screen like this: 5. Select one of these options for the Auto Error Solver setting: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a full memory error occurs. • Turn off this - Epson WorkForce Pro WF-C8690 | Users Guide - Page 116
Paper Source Settings option Auto Select Settings Error Notice Paper Setup Auto Display Available settings Copy Fax Other Paper Size Notice Paper Type Notice On Off Description Select On for any of these settings to automatically print on paper from any source containing paper that matches your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 117
4. Select Printer Settings. You see this screen: 5. Select Universal Print Settings. 6. Adjust the settings as necessary. 7. When you are finished, press the home button to exit. Universal Print Settings Options Parent topic: Selecting Default Paper Settings - Administrator Universal Print Settings - Epson WorkForce Pro WF-C8690 | Users Guide - Page 118
Universal Print Available settings Settings option Skip Blank Page On Off Description Select On to skip printing of blank pages automatically Parent topic: Selecting the Universal Print Settings 118 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 119
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover - Epson WorkForce Pro WF-C8690 | Users Guide - Page 120
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. 3. Close the document cover gently to keep your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 121
: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 1. Slide the ADF edge guides outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 121 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 122
3. Insert the originals into the ADF faceup and top-edge first. 122 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 123
Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up. Note: The ADF should automatically detect the size of your original. If the document size isn't automatically detected, you need to manually select it. 123 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 124
4. Slide the ADF edge guides against the originals, but not too tightly. 124 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 125
Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original. Parent topic: Placing Originals on the Product Related references Mac System Requirements - Epson WorkForce Pro WF-C8690 | Users Guide - Page 126
. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF. 2. Load the paper - Epson WorkForce Pro WF-C8690 | Users Guide - Page 127
8. Select Preview to preview your copy on the LCD screen. 9. Select Presets to save your copy settings. Note: Presets can be locked by an administrator. If you can't access or change this setting, contact your administrator for assistance. 10. When you are ready to copy, press the Copy icon. Note - Epson WorkForce Pro WF-C8690 | Users Guide - Page 128
Copying option Density Reduce/Enlarge 2-Sided Available settings Description Varying levels Adjusts the lightness or darkness of copies Reduce to Fit Paper Automatically decreases the size of the image by the percentage you select 100% Copies the original at its full size Auto Automatically - Epson WorkForce Pro WF-C8690 | Users Guide - Page 129
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Mixed Size Originals Orientation (Original) Book> - Epson WorkForce Pro WF-C8690 | Users Guide - Page 130
Copying option Remove Punch Holes Available settings Off On ID Card Copy Off On Description Select On to erase the binding holes on a document. Scroll down and select the erasing position and orientation for your originals or copies. Select On to copy both sides of an ID card onto one side of a - Epson WorkForce Pro WF-C8690 | Users Guide - Page 131
to your product software on Epson's support website. If you see a instructions. Printing with the Standard Epson Printer Software - Windows Printing with the Built-in Epson Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac Printing with the Epson Universal Print Driver - Epson WorkForce Pro WF-C8690 | Users Guide - Page 132
Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 133
4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. Select the orientation of your document. Note: If you - Epson WorkForce Pro WF-C8690 | Users Guide - Page 134
Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing Paper Types Paper or Media Type Settings - Printing Software Related tasks Entering a User ID and Password for - Epson WorkForce Pro WF-C8690 | Users Guide - Page 135
Standard For everyday text and image printing. High For photos and graphics with high print quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2- - Epson WorkForce Pro WF-C8690 | Users Guide - Page 136
and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 137
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 137 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 138
your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing - Epson WorkForce Pro WF-C8690 | Users Guide - Page 139
to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C8690 | Users Guide - Page 140
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce Pro WF-C8690 | Users Guide - Page 141
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows 141 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 142
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-C8690 | Users Guide - Page 143
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce Pro WF-C8690 | Users Guide - Page 144
High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers - Epson WorkForce Pro WF-C8690 | Users Guide - Page 145
Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets - Epson WorkForce Pro WF-C8690 | Users Guide - Page 146
on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 147
You see the maintenance options: 4. Click the Extended Settings button. 147 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 148
Printer Software - Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 149
Paper Prevents ink from smearing Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver, rather than - Epson WorkForce Pro WF-C8690 | Users Guide - Page 150
application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do - Epson WorkForce Pro WF-C8690 | Users Guide - Page 151
Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings - Epson WorkForce Pro WF-C8690 | Users Guide - Page 152
the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting Anti-Copy Pattern Options - Epson WorkForce Pro WF-C8690 | Users Guide - Page 153
Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator for assistance. 1. Access the Windows Desktop - Epson WorkForce Pro WF-C8690 | Users Guide - Page 154
4. Click the Settings button. 5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in - Epson WorkForce Pro WF-C8690 | Users Guide - Page 155
them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software - Epson WorkForce Pro WF-C8690 | Users Guide - Page 156
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce Pro WF-C8690 | Users Guide - Page 157
feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Checking for Software Updates Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on - Epson WorkForce Pro WF-C8690 | Users Guide - Page 158
Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, - Epson WorkForce Pro WF-C8690 | Users Guide - Page 159
4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 160
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 160 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 161
Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support - Epson WorkForce Pro WF-C8690 | Users Guide - Page 162
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Related references Paper or Media Type Settings - Printing Software Related tasks - Epson WorkForce Pro WF-C8690 | Users Guide - Page 163
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce Pro WF-C8690 | Users Guide - Page 164
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C8690 | Users Guide - Page 165
12. Select any of the available print options. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on - Epson WorkForce Pro WF-C8690 | Users Guide - Page 166
Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen. Draft For draft printing on plain paper. Normal For everyday text and image printing. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 167
the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting - Epson WorkForce Pro WF-C8690 | Users Guide - Page 168
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 169
your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Double-sided Printing Paper Types - Epson WorkForce Pro WF-C8690 | Users Guide - Page 170
pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C8690 | Users Guide - Page 171
selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options - Epson WorkForce Pro WF-C8690 | Users Guide - Page 172
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. 172 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 173
Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper - Epson WorkForce Pro WF-C8690 | Users Guide - Page 174
print settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac 174 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 175
you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You Photo - Mac Printing with the Epson Universal Print Driver - Windows You can print with the Epson Universal Print Driver using any Windows printing program, - Epson WorkForce Pro WF-C8690 | Users Guide - Page 176
as an optional cassette unit. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound - Epson WorkForce Pro WF-C8690 | Users Guide - Page 177
as an optional cassette unit. The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows Related tasks Enabling the Optional Paper Cassettes - Windows 177 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 178
on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select EPSON Universal Print Driver as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. 178 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 179
You see the Main tab of your printer settings window: Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: - Epson WorkForce Pro WF-C8690 | Users Guide - Page 180
a project that can be modified and combined with other print jobs, select Job Arranger Lite. Parent topic: Printing with the Epson Universal Print Driver - Windows Related references Paper or Media Type Settings - Printing Software Paper Source Options - Windows Print Quality Options - Windows Multi - Epson WorkForce Pro WF-C8690 | Users Guide - Page 181
Selecting Additional Layout and Print Options - Epson Universal Print Driver Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 181 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 182
Note: For more information about a setting, right-click it and select Help. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 183
memory after printing. 5. Select any of the Additional Settings options to customize your print. Parent topic: Printing with the Epson Universal Print Driver - Windows Related references Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Epson WorkForce Pro WF-C8690 | Users Guide - Page 184
Selecting Maintenance Options - Epson Universal Print Driver - Windows You can select maintenance and other optional settings on the Maintenance tab. Note: For more information about a setting, right-click it and select Help. • - Epson WorkForce Pro WF-C8690 | Users Guide - Page 185
installed. • Language lets you change the language of the printer software screens. Extended Settings - Epson Universal Print Driver - Windows Parent topic: Printing with the Epson Universal Print Driver - Windows Related concepts Print Head Nozzle Check Print Head Cleaning Extended Settings - Epson WorkForce Pro WF-C8690 | Users Guide - Page 186
Always Spool RAW Datatype Increases print speed and may solve other printing problems. Print as Bitmap Increases print speed when printing is extremely slow Maintenance Options - Epson Universal Print Driver - Windows Selecting Default Print Settings - Epson Universal Print Driver - Windows When - Epson WorkForce Pro WF-C8690 | Users Guide - Page 187
and select Printing Preferences. • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click EPSON Universal Print Driver, and select Printing Preferences. You see the printer settings window: Note: For more information about a setting, right-click it and - Epson WorkForce Pro WF-C8690 | Users Guide - Page 188
still change them as needed for printing in any program session. Parent topic: Printing with the Epson Universal Print Driver - Windows Locking Printer Settings - Epson Universal Print Driver - Windows Administrators can lock some printer settings to prevent unauthorized changes. 1. Do one of the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 189
the setting option you want to use for each locked setting. 6. Click OK. Epson Universal Print Driver Locked Setting Options Parent topic: Printing with the Epson Universal Print Driver - Windows Epson Universal Print Driver Locked Setting Options Select the options you want to use for any locked - Epson WorkForce Pro WF-C8690 | Users Guide - Page 190
of 4 pages on one sheet of paper Parent topic: Locking Printer Settings - Epson Universal Print Driver - Windows Adding Network Printers - Epson Universal Print Driver - Windows You can use the Epson Universal Print Driver to find and add network printers. 1. Do one of the following: • Windows - Epson WorkForce Pro WF-C8690 | Users Guide - Page 191
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click EPSON Universal Print Driver and select Properties. 2. Click the Optional Settings tab. You see this window: 3. Click Network printer search. 4. When you see the search results, select Add found - Epson WorkForce Pro WF-C8690 | Users Guide - Page 192
the screen. 7. Select the checkbox next to the product you want to make your default printer, if necessary. 8. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows 192 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 193
product is connected via USB, you will need to install the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Enabling the Optional Paper Cassettes - Epson WorkForce Pro WF-C8690 | Users Guide - Page 194
Selecting Basic Print Settings - PostScript Printer Software - Windows Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • Letter (8.5 × 11 inches [216 × 279 mm]) 194 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 195
• A4 (8.3 × 11.7 inches [210 × 297 mm]) • B4 (13.9 × 9.84 inches [353 × 250 mm]) • Legal (8.5 × 14 inches [216 × 356 mm]) • A5 (5.8 × 8.2 inches [148 × 210 mm]) • B5 (7.2 × 10.1 inches [182 × 257 mm]) • A6 (4.1 × 5.8 inches [105 × 148 mm]) • B6 (5 × 7.2 inches [128 × 182 mm]) • Executive (7.25 × 10 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 196
You see the Paper/Quality tab of your printer settings window: 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: • To print a color document or photo, select the Color - Epson WorkForce Pro WF-C8690 | Users Guide - Page 197
You see this window: 8. Select the orientation of your document. 9. To print on both sides of the paper, select one of the Print on Both Sides settings. 10. To change the printing order of the pages, select one of the Page Order settings. 11. To print multiple pages on one sheet of paper, adjust the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 198
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows You can select a variety of additional layout and printing options for your document or photo by clicking the Advanced button on the Paper/Quality tab. 1. Select the size of the paper you loaded as the Paper Size - Epson WorkForce Pro WF-C8690 | Users Guide - Page 199
8. Select any of the remaining Printer Features options to customize your printouts. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes - Epson WorkForce Pro WF-C8690 | Users Guide - Page 200
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 201
install the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. 201 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 202
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WorkForce Pro WF-C8690 | Users Guide - Page 203
• A5 (5.8 × 8.2 inches [148 × 210 mm]) • B5 (7.2 × 10.1 inches [182 × 257 mm]) • A6 (4.1 × 5.8 inches [105 × 148 mm]) • B6 (5 × 7.2 inches [128 × 182 mm]) • Executive (7.25 × 10.5 inches [184 × 267 mm]) • Legal (8.5 × 14 inches [216 × 356 mm]) • A3 (11.7 × 16.5 inches [297 × 420 mm]) • 13 × 19 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 204
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, - Epson WorkForce Pro WF-C8690 | Users Guide - Page 205
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C8690 | Users Guide - Page 206
10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the Media Type setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, - Epson WorkForce Pro WF-C8690 | Users Guide - Page 207
You see these settings: 14. Select a Color Mode option: • To print a color document or photo, select the Color setting. • To print text and graphics in black only, select the Monochrome setting. 15. Select any of the available print options. Parent topic: Printing with the PostScript (PS3) Printer - Epson WorkForce Pro WF-C8690 | Users Guide - Page 208
1. Select the size of the paper you loaded as the Paper Size setting. You can also select a custom setting to create a custom paper size. 2. Select the orientation of your document or photo as shown in the print window. Note: You can reduce or enlarge the size of the printed image by selecting Paper - Epson WorkForce Pro WF-C8690 | Users Guide - Page 209
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Sizing Printed Images - PostScript Printer Software - Mac You can adjust the size of the image as you print it by - Epson WorkForce Pro WF-C8690 | Users Guide - Page 210
1. Select Color Matching from the pop-up menu in the print window. 2. Do one of the following: • To print using standard color profiles for your product and paper to help match image colors, select ColorSync. Select one of the available Profile options to change the active color profile. • To use - Epson WorkForce Pro WF-C8690 | Users Guide - Page 211
- Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status cancel stored jobs or jobs waiting to print, follow the instructions below. 1. Press the Job/Status button. 211 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 212
2. Select Active on the Job Status tab. 3. Select the job you want to cancel and select Cancel. Parent topic: Printing from a Computer 212 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 213
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning with Document Capture or Document Capture Pro Scanning in Epson Scan 2 Scanning Special Projects Starting a Scan After placing your originals on your product for scanning, start scanning using one of these - Epson WorkForce Pro WF-C8690 | Users Guide - Page 214
a destination that you have registered with Epson Connect. • Computer (WSD) lets you manage network scanning in Windows. To use this feature on Windows 7 or Windows Vista, you must first set up WSD (Web Services for Devices) on the computer. 6. Follow the instructions in the links below to complete - Epson WorkForce Pro WF-C8690 | Users Guide - Page 215
Scanning to Email Adding and Assigning Scan Jobs with Document Capture Pro - Windows Adding and Assigning Scan Jobs with Document Capture - Mac Scanning to a Memory Device Scanning to the Cloud Scanning Using Web Services for Devices (WSD) - Windows Control Panel Scanning Options Parent topic: - Epson WorkForce Pro WF-C8690 | Users Guide - Page 216
You see a screen like this: 4. Select Network Folder/FTP. You see a screen like this: 5. Do one of the following: • Select from any displayed frequent contacts. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Location field and enter - Epson WorkForce Pro WF-C8690 | Users Guide - Page 217
date and time are set correctly so the time stamps on your emails are accurate. Note: You can also use the Scan to Document Capture Pro function to scan and email the scanned file. 1. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document - Epson WorkForce Pro WF-C8690 | Users Guide - Page 218
You see a screen like this: 4. Select Email. You see a screen like this: 5. Do one of the following: • Select from any displayed frequent contacts. • Select Keyboard to use the displayed keyboard to enter the address for the recipient and select OK. • Select Contacts and choose an email address from - Epson WorkForce Pro WF-C8690 | Users Guide - Page 219
on the software version you are using. See the help information in Document Capture Pro for details. 1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture - Epson WorkForce Pro WF-C8690 | Users Guide - Page 220
You see a window like this: 3. Click the Job Settings button. Note: If you do not see the button, click the < symbol in the Job bar. 220 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 221
use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details. 5. To add the scan job to the list of selectable jobs when scanning to Document Capture Pro from the control panel, click the Button Assignment icon. 6. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 222
You can now select the assigned scan job when you scan to Document Capture Pro using your product's control panel. Parent topic: Starting a Scan Using the Product Control Panel Related topics Placing Originals on the Product Adding and Assigning Scan - Epson WorkForce Pro WF-C8690 | Users Guide - Page 223
1. Insert a external USB device into the product's USB port. 2. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF. 3. Press the home button, if necessary. 4. Select Scan. You see a screen like this: 5. Select - Epson WorkForce Pro WF-C8690 | Users Guide - Page 224
the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning. Note: To scan a double-sided or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 225
a computer from the product control panel using WSD (Web Services for Devices) for network scanning in Windows. Note: To use this feature on Windows 7 or Windows Vista, you must first set up WSD on the computer. See Windows help for instructions. 1. Make sure you installed the product software and - Epson WorkForce Pro WF-C8690 | Users Guide - Page 226
4. Select Scan. 5. Select Computer (WSD). 6. Select a computer. 7. Select the Save icon. The scanned image is transferred to the selected computer. Parent topic: Starting a Scan Using the Product Control Panel Control Panel Scanning Options Select the options you want to use for scanning. Note: Not - Epson WorkForce Pro WF-C8690 | Users Guide - Page 227
Scan to setting File Format Resolution 2-Sided Scan Area Original Type Mixed Size Originals Density Available options JPEG PDF TIFF (Single Page) TIFF (Multi Page) 200dpi 300dpi 600dpi 1-Sided 2-Sided Orientation (Original) Binding (Original) Auto Detect Various sizes Auto Cropping Max Area Text - Epson WorkForce Pro WF-C8690 | Users Guide - Page 228
, and the time to the file name for your scanned file Parent topic: Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 229
You see an Epson Scan 2 window like this: 229 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 230
product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need - Epson WorkForce Pro WF-C8690 | Users Guide - Page 231
You see an Epson Scan 2 window like this: 231 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 232
a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software - Epson WorkForce Pro WF-C8690 | Users Guide - Page 233
. 1. Start Epson Scan 2. 2. Select Settings from the Scanner drop-down list. You see this window: 3. Select Access Control. 4. Enter your user name and password. 5. Click OK. Parent topic: Starting a Scan Scanning with Document Capture or Document Capture Pro Follow the instructions in these - Epson WorkForce Pro WF-C8690 | Users Guide - Page 234
topic: Scanning Related topics Placing Originals on the Product Setting the Operation Mode on the Product Control Panel Before scanning to Document Capture Pro, set the operation mode on the control panel. 1. Make sure you installed the product software and connected the product to your computer or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 235
in the product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs - Epson WorkForce Pro WF-C8690 | Users Guide - Page 236
destination, click the Scan Settings button, select any displayed settings you want to use, and click OK. Note: See the help information in Document Capture Pro for details. If you do not see the Scan Settings button, click the < symbol in the Scan and... bar. 7. Click one of the destination icons - Epson WorkForce Pro WF-C8690 | Users Guide - Page 237
in the product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs - Epson WorkForce Pro WF-C8690 | Users Guide - Page 238
4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the menu bar). You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click Scan. 238 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 239
. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page(s) icon and follow the instructions on the screen. 8. Check the scanned images - Epson WorkForce Pro WF-C8690 | Users Guide - Page 240
you are using. See the Help information in Document Capture for details. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list - Epson WorkForce Pro WF-C8690 | Users Guide - Page 241
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 242
see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to OK or Send to complete the operation. Parent topic: Scanning with Document Capture or Document Capture Pro 242 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 243
opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any - Epson WorkForce Pro WF-C8690 | Users Guide - Page 244
You see this window: 244 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 245
if you are scanning from the ADF. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 5. Select the image type of your original and how you - Epson WorkForce Pro WF-C8690 | Users Guide - Page 246
topic: Scanning Related topics Placing Originals on the Product Available Document Source Settings You can select these Document Source options in Epson Scan 2: Auto Detect Automatically detects where the originals are placed on your product for scanning. ADF Selects the Automatic Document Feeder - Epson WorkForce Pro WF-C8690 | Users Guide - Page 247
To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each this. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these - Epson WorkForce Pro WF-C8690 | Users Guide - Page 248
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure - Epson WorkForce Pro WF-C8690 | Users Guide - Page 249
File Name setting and select a Folder setting for your document. 13. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Related topics Placing Originals on the Product 249 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 250
. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing - Epson WorkForce Pro WF-C8690 | Users Guide - Page 251
a cloud service. Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details. 1. Load your original in the product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software - Epson WorkForce Pro WF-C8690 | Users Guide - Page 252
• Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. 3. If you see a Switch to Simple View button in the upper right corner of the window, click it. You see a window like this: 4. Click the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 253
Enter any required information to set up the destination. You may need to log in to your cloud service to authenticate the connection and allow Document Capture Pro to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list. 253 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 254
Pro for details. Your originals are uploaded to the indicated server or cloud service. Parent topic: Scanning Special Projects Scanning to a SharePoint Server or Cloud Service a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document - Epson WorkForce Pro WF-C8690 | Users Guide - Page 255
(If you cannot see all of the icons, the service software may not be installed, the service may not be available on your platform, or you need Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 256
You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the < symbol in the Job bar. 256 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 257
You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see - Epson WorkForce Pro WF-C8690 | Users Guide - Page 258
a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11. Select any other folder naming settings you want and click OK - Epson WorkForce Pro WF-C8690 | Users Guide - Page 259
Driver or PostScript (PS3) printer software with the product, you can fax using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support - Epson WorkForce Pro WF-C8690 | Users Guide - Page 260
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 261
261 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 262
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 262 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 263
the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related references Cannot Receive Faxes with a Telephone Connected to Your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 264
Related tasks Using the Fax Setting Wizard Receiving Faxes Automatically Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date - Epson WorkForce Pro WF-C8690 | Users Guide - Page 265
source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes. If you select All, skip to step 7. Otherwise - Epson WorkForce Pro WF-C8690 | Users Guide - Page 266
Rings to Answer setting is correct. If you select to receive faxes manually, you need to answer every call and operate the product's control Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 267
3. Select Access Code and select Use. 4. Select the Access Code field and use the displayed keypad to enter the access code, such as 9. Then select OK. 5. Select OK to exit. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine - Epson WorkForce Pro WF-C8690 | Users Guide - Page 268
1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings. You see a screen like this: 3. If you want to create shortcuts for up to three fax operations, select Quick Operation Button and select a setting and a shortcut button. Note: These shortcuts are displayed - Epson WorkForce Pro WF-C8690 | Users Guide - Page 269
Setting Quick Memory Send Options Off On Batch Send Off On Save Failure Data Off On Description Sends the first page of a multi-page document as soon as it finishes scanning. Select this option to decrease the amount of time it takes to fax a document. Sorts outgoing faxes by recipient in - Epson WorkForce Pro WF-C8690 | Users Guide - Page 270
Setting Common Settings Print Settings Setting Auto Reduction Split Page Settings Acting Print Auto Rotation Add Reception Information 2-Sided Options Inbox Settings Forward Settings Description Sets up what happens when the fax memory is full, or sets up a password for the inbox Specifies a - Epson WorkForce Pro WF-C8690 | Users Guide - Page 271
Setting Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options All Pages Received First Page Received On Off Off On Time to Stop Time to Restart On Off Description Select to print incoming faxes after the product receives all of the pages of the document Select to print incoming - Epson WorkForce Pro WF-C8690 | Users Guide - Page 272
Setting Fax Log Auto Print Attach Fax image to report Report Format Output Method Options Off On(Every 30) On(Time) Off On(Large Image) On(Small Image) Simple Detail Print Save to Memory Device Forward Description Does not print a fax log Prints a fax log after every 30 fax jobs are completed - Epson WorkForce Pro WF-C8690 | Users Guide - Page 273
Receive Mode Distinctive Ring PSTN PBX Your Phone Number Fax Header Manual Auto All Single Double Triple Double&Triple Description Turns on Error the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can - Epson WorkForce Pro WF-C8690 | Users Guide - Page 274
Setting Rings to Answer Options 1 to 9 Remote Receive Off On Start Code Rejection Fax Various Receiving Paper Size A4/Letter B4 A3/11x17 Auto Description Sets the number of rings before your product receives a fax. If Receive Mode is set to Auto and an answering machine is connected to the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 275
panel. Also first confirm that you can send and receive faxes using the control panel. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WorkForce Pro WF-C8690 | Users Guide - Page 276
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window. 276 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 277
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-C8690 | Users Guide - Page 278
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see this window - Epson WorkForce Pro WF-C8690 | Users Guide - Page 279
Parent topic: Faxing Related tasks Importing Contacts Using the Fax Utility - Windows Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: - Epson WorkForce Pro WF-C8690 | Users Guide - Page 280
3. Select Contacts. You see a screen like this: 4. Select the icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), - Epson WorkForce Pro WF-C8690 | Users Guide - Page 281
9. Select the Fax Number field, use the numeric keypad on the LCD screen or the buttons on the product to enter the fax number, and select OK. You can enter up to 64 characters. Note: If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code - Epson WorkForce Pro WF-C8690 | Users Guide - Page 282
• To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you are finished editing, select OK. Parent topic: Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you - Epson WorkForce Pro WF-C8690 | Users Guide - Page 283
You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word - Epson WorkForce Pro WF-C8690 | Users Guide - Page 284
You see a screen like this: 3. Select Contacts. 4. Select the > icon next to the group you want to edit or delete. You see a screen like this: 5. Do one of the following: • To delete the group, select Delete and select Yes on the confirmation screen. • To edit the group, select Edit and change the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 285
Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return - Epson WorkForce Pro WF-C8690 | Users Guide - Page 286
You see this window: 4. To edit the contacts list on your product, click Contacts. 5. Do one of the following: • To edit a contact, select it in the list and click the icon. • To delete a contact, select it in the list and click the icon. 6. To import fax numbers from your Windows Address Book into - Epson WorkForce Pro WF-C8690 | Users Guide - Page 287
You see this window: 7. Select File > Import From Windows Address Book. 8. Select the contacts you want to import and click OK. Note: For detailed information, select Help or Open Online Help. Parent topic: Setting Up Contacts and Contact Groups Related topics Setting Up Contacts and Contact Groups - Epson WorkForce Pro WF-C8690 | Users Guide - Page 288
You see this window: 3. Select your FAX product in the Printer list. 4. Select Speed Dial/Group Dial List. You see this window: 5. To add an entry, double-click an empty entry. Note: To edit an entry, select it and change the information. To delete an entry, select it and press the Delete key on - Epson WorkForce Pro WF-C8690 | Users Guide - Page 289
6. Do one of the following: • To create a speed dial entry, select Speed Dial, enter a name and fax number, and click OK. • To create a group dial entry, select Group Dial, enter a name, select your desired fax numbers, and click OK. 7. Repeat the previous steps as necessary to add all your speed - Epson WorkForce Pro WF-C8690 | Users Guide - Page 290
ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Manually enter a fax number: Select Keypad, enter a fax number, and select OK. To add another fax number, repeat the same steps. You can also use the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 291
• Select from the sent fax history: Select Recent to display the sent fax history. Select a recipient from the list. Note: To delete entered recipients, select the Select Recipient field, select the recipient you want to delete, and select Remove. 5. If you need to change any fax settings, select - Epson WorkForce Pro WF-C8690 | Users Guide - Page 292
Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Original Size (Glass) Options Various sizes Original Type Color Mode Resolution Density Remove Background Text Text & Image Photo B&W Color Standard Fine Super Fine Ultra Fine Varying levels - Epson WorkForce Pro WF-C8690 | Users Guide - Page 293
Setting Options Continuous Scan (ADF) Off On Direct Send Off On Priority Send Off On Send Fax Later Off On Add Sender Information Off Outside of Image Inside of Image Notify Send Result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description - Epson WorkForce Pro WF-C8690 | Users Guide - Page 294
Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the product's date and time settings are correct. You can only send faxes in black-andwhite when you use this option. 1. Place your original on the product for faxing. 2. Press the home button, if - Epson WorkForce Pro WF-C8690 | Users Guide - Page 295
Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending Options Related tasks Selecting the Date and Time Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Sending a Fax on Demand You can store up to 10 scanned documents (up to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 296
7. Select Add Document. 8. Select Store. Your document is scanned and stored until you overwrite it or delete it. Note: To display the stored job, press the Job/Status button. Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending Options Related topics Placing - Epson WorkForce Pro WF-C8690 | Users Guide - Page 297
5. Select Extended Fax. 6. Select Store Fax Data to turn on the setting and select Close. 7. Select any other fax settings as necessary and select Close. 8. Select Store. 9. When you are ready to send the document, press the home button if necessary and select Fax Box. 10. Select Stored Documents. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 298
You see this screen: 5. Select Fax Settings and select settings as necessary. Note: Your product now communicates with the recipient's fax machine. Do not hang up the telephone. 6. When you hear a fax tone, select Send to start sending the fax. Note: If your recipient's fax machine does not print in - Epson WorkForce Pro WF-C8690 | Users Guide - Page 299
You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button, then click OK. Note: If you see a Setup, Printer, or Options button, click - Epson WorkForce Pro WF-C8690 | Users Guide - Page 300
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 300 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 301
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-C8690 | Users Guide - Page 302
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 303
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 303 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 304
topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling Saving Faxes to an External USB Device Saving and Viewing Received Faxes Selecting - Epson WorkForce Pro WF-C8690 | Users Guide - Page 305
faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear - Epson WorkForce Pro WF-C8690 | Users Guide - Page 306
topic: Receiving Faxes Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 306 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 307
2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Extended Fax. 5. Select Polling Receive to turn on the setting and select Close. 6. Select Close. 7. Enter the fax number you expect to receive the fax from. 8. Select Polling to start receiving the fax. Parent topic: Receiving - Epson WorkForce Pro WF-C8690 | Users Guide - Page 308
Saving and Viewing Received Faxes You can save received faxes in your product's memory and view them on the LCD screen. The inbox and confidential boxes can hold a maximum of 200 faxes in total. Note: The inbox can be locked by an administrator. If you cannot access the inbox, contact your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 309
10. Select one of the printing or forwarding options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to free up the product of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): - Epson WorkForce Pro WF-C8690 | Users Guide - Page 310
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 310 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 311
You see this window: 4. To save faxes received by your product on your computer, select Save received faxes on this computer. 5. Select the destination folder and other options, and click OK. You return to the FAX Utility window. 6. To receive notifications when received faxes arrive in the selected - Epson WorkForce Pro WF-C8690 | Users Guide - Page 312
7. Select how often you want to be notified of received faxes and click OK. Note: For detailed information, click Help or Open Online Help. Parent topic: Receiving Faxes Checking Fax Status You can check the status of fax jobs on the product control panel. 1. Press the home button, if necessary. 2. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 313
Printing Fax Reports You can print several types of fax reports whenever necessary. You can also print the fax log automatically by turning on Fax Log Auto Print. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Press the icon. 4. Select Fax Report. 5. Select the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 314
Conditional Save/Forward List Print a list of the current conditional save/forward settings. Protocol Trace Print a detailed report for the previously sent or received fax. Parent topic: Printing Fax Reports 314 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 315
External USB Devices with Your Product Follow the instructions here to work with an external USB device device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with - Epson WorkForce Pro WF-C8690 | Users Guide - Page 316
Number of files JPEG: Up to 9990* TIFF: Up to 999 PDF: Up to 999 * If the number of files exceeds 999, the files are displayed in groups. Parent topic: Connecting a USB Device Disconnecting a USB Device After you finish working with a USB device, follow these steps to remove it. 1. If your product - Epson WorkForce Pro WF-C8690 | Users Guide - Page 317
2. Select Memory Device. 3. Select JPEG. Note: If you have more than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 318
• In Single View, select the image of the photo you want to print, then select the left or right arrow buttons to scroll through and select additional photos, or select Tile View to return to the thumbnail image view and select additional photos. • To select all photos, select the menu icon and - Epson WorkForce Pro WF-C8690 | Users Guide - Page 319
2. Select Memory Device. 3. Select TIFF or PDF. You see a list of the available files. 4. Select the file you want to print. You see information about the file. 5. Do the following as necessary: • To print more than one copy, use the numeric keypad on the control panel or select Copies on the LCD - Epson WorkForce Pro WF-C8690 | Users Guide - Page 320
Advanced settings Print settings Layout Fit Frame Quality Date Fix Photo Fix Red-Eye 2-Sided Print Order Available options 1-up 20-up Index On Off Standard Best Various date formats Auto People Landscape Night Scene Enhance Off On Off On Off Last Page on Top First Page on Top Description Print - Epson WorkForce Pro WF-C8690 | Users Guide - Page 321
Transferring Files on a USB Device You can transfer files to and from a USB device inserted into the USB port on the front of your product. Setting Up File Sharing for File Transfers from Your Computer Transferring Files from a USB Device to Your Computer Parent topic: Using External USB Devices - Epson WorkForce Pro WF-C8690 | Users Guide - Page 322
You see a screen like this: 6. Make sure Memory Device is set to Enable. 7. Select File Sharing. 8. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device Related tasks Disconnecting a USB Device Transferring Files from a USB - Epson WorkForce Pro WF-C8690 | Users Guide - Page 323
4. Select the folder that contains your files. 5. Drag the files you want to transfer to the desired folder on your computer or on your USB device. Note: Your product's LCD screen does not update to display new information about your USB device after you copy files to it or delete files from it. - Epson WorkForce Pro WF-C8690 | Users Guide - Page 324
Driver or PostScript (PS3) printer software with the product, you can check ink cartridge and maintenance box status by using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson - Epson WorkForce Pro WF-C8690 | Users Guide - Page 325
expended, you see a message on the LCD screen. Tap How To and follow the steps on the LCD screen to replace the ink cartridge. You can also check the status of the ink cartridges and maintenance box from the product control panel. Note: You can still print when you see the low - Epson WorkForce Pro WF-C8690 | Users Guide - Page 326
Maintenance Box Status - Windows You can check your ink or maintenance box status at any time using a utility on your Windows computer. 1. To check your status, access the Windows Desktop and double-click the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 327
cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. 3. To disable promotional offers, right-click the product icon in the Windows taskbar and select Monitoring Preferences. You see - Epson WorkForce Pro WF-C8690 | Users Guide - Page 328
the Display Epson Offers checkbox. Parent topic: Check Cartridge and Maintenance Box Status Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Cartridges Checking Cartridge and Maintenance Box Status - Mac You can check the status of your ink cartridges and - Epson WorkForce Pro WF-C8690 | Users Guide - Page 329
Update. • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status - Epson WorkForce Pro WF-C8690 | Users Guide - Page 330
463-7766) in the U.S. or 800-807-7766 in Canada. Note: This printer is designed for use with Epson cartridges only, not third-party cartridges or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously. Such restrictions can be - Epson WorkForce Pro WF-C8690 | Users Guide - Page 331
them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. 1. Turn on your product. 2. If an ink cartridge is low or expended, a message appears on your product and on your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 332
carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep - Epson WorkForce Pro WF-C8690 | Users Guide - Page 333
cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print. 6. Gently shake the ink cartridge horizontally about fifteen times. Caution: Do not remove any labels or seals, or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 334
and dust and store it in the same environment as the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area. Always store ink cartridges with the label facing up; do not store cartridges upside-down. Parent topic - Epson WorkForce Pro WF-C8690 | Users Guide - Page 335
Related concepts Purchase Epson Ink Cartridges and Maintenance Box Printing with Black Ink and Expended Color Cartridges When a color ink cartridge is expended, you can temporarily continue printing from your computer using black ink. Replace the expended color cartridge as soon as possible for - Epson WorkForce Pro WF-C8690 | Users Guide - Page 336
8. Print your document. Epson Status Monitor 3 displays a print message. 9. Click Print in Black to print your document. Parent topic: Printing with Black Ink and Expended Color Cartridges Printers & Scanners, select your product, and select Options & Supplies. 5. Select Driver or Options. 336 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 337
Paper or Envelope as the paper type setting. 13. Select the Grayscale option. 14. Click Print to print your document. Parent topic: Printing with Black Ink and Expended Color Cartridges 337 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 338
. When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box. Note the following precautions when replacing the maintenance box: • Do not remove the maintenance box during printing or ink may leak. • Do not touch the green chip on the side of the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 339
box is a user-replaceable part and is not covered by the product warranty. Parent topic: Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers Related concepts Purchase Epson Ink Cartridges and Maintenance Box Replacing the Rollers for Paper Cassette 1 When the rollers in paper cassette - Epson WorkForce Pro WF-C8690 | Users Guide - Page 340
4. Pull out paper cassette 1. 5. Open rear cover 1 (D1). 340 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 341
6. Pull out rear cover 2 (D2). 7. Remove the roller cover inside the product. 341 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 342
8. Pull up the roller tabs and slide the rollers to the left to remove them. 9. Insert the replacement rollers and slide them to the right until they click into place. 10. Replace the roller cover as shown and press it down until it clicks into place. 11. Insert rear cover 2 (D2). 342 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 343
12. Close the rear cover 1 (D1). 13. On paper cassette 1, pull up on the lever as shown to release the roller. 14. Slide the roller towards the lever and lift it out of the cassette. 343 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 344
all the way into the product. Reset the maintenance roller counter for paper cassette 1 to keep track of roller usage. Parent topic: Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers Replacing the Rollers for Paper Cassettes 2 to 4 When the rollers in paper cassettes 2 to 4 need to - Epson WorkForce Pro WF-C8690 | Users Guide - Page 345
Note: Check that the arrows on the rollers point counterclockwise before installing them in paper cassettes 2 to 4. There are different rollers for paper cassette 1 and the other paper cassettes. 1. Turn off the product. 2. Wait for the power light to turn off, then unplug the power cord. 3. Remove - Epson WorkForce Pro WF-C8690 | Users Guide - Page 346
4. Pull out the paper cassette. 346 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 347
5. Open the rear cover (E) that matches with the paper cassette you removed. 347 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 348
6. Use a screwdriver to remove the three screws on the inner cover and remove the cover. 7. Pull down the roller tabs and slide the rollers to the right to remove them. 348 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 349
8. Insert the replacement rollers and slide them to the left until they click into place. 9. Use a screwdriver to secure the inner cover to the printer with the three screws you removed. 10. Close the rear cover (E). 11. On the paper cassette you removed, pull up on the lever as shown to release the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 350
the way into the product. Reset the maintenance roller counter for the paper cassette to keep track of roller usage. Parent topic: Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers Resetting the Roller Counter on the LCD Screen You must reset the roller counter after replacing the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 351
to feed a sheet of paper to check the roller installation, select Yes. (Otherwise, select No.) 10. Press the home button to exit. Parent topic: Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers 351 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 352
com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Print Quality Adjustment Cleaning the Paper Guide - Epson WorkForce Pro WF-C8690 | Users Guide - Page 353
Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 354
You see a screen like this: 7. Select Start. The nozzle pattern prints. 8. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 9. Do one of the following: • If there are no gaps, select . • If there are gaps or the pattern is faint, - Epson WorkForce Pro WF-C8690 | Users Guide - Page 355
10. Follow the instructions on the screen to clean the print head, check the nozzles, without printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print Head Nozzle Check Related - Epson WorkForce Pro WF-C8690 | Users Guide - Page 356
You see a window like this: 5. Click Print. 356 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 357
has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. Cleaning the Print Head Using the Product Control Panel Cleaning - Epson WorkForce Pro WF-C8690 | Users Guide - Page 358
Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure - Epson WorkForce Pro WF-C8690 | Users Guide - Page 359
up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print Head Cleaning Related topics Loading Paper Cleaning the Print Head Using - Epson WorkForce Pro WF-C8690 | Users Guide - Page 360
You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print. 6. When - Epson WorkForce Pro WF-C8690 | Users Guide - Page 361
up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print Head Cleaning Related topics Loading Paper Print Head Alignment If your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 362
plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance > Ruled Line Alignment. 5. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 6. Check the printed patterns on - Epson WorkForce Pro WF-C8690 | Users Guide - Page 363
. 3. Press the home button, if necessary. 4. Select Settings. 5. Select Maintenance. You see a screen like this: 6. Select Print Quality Adjustment. 7. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 363 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 364
8. Check the printed patterns on the alignment sheet and select the following on the LCD screen: • For patterns 1 and 2, select the number representing the pattern with the least misaligned vertical line. • For patterns 3 and 4, select the number representing the pattern with the least amount of - Epson WorkForce Pro WF-C8690 | Users Guide - Page 365
1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings. 5. Select Maintenance. You see a screen like this: 6. Scroll down and select Print Quality Adjustment per Paper. 7. Select one of the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 366
9. If you printed a pattern, check the printed patterns on the alignment sheet and select the following on the LCD screen: • For patterns 1 and 2, select the number representing the pattern with the least misaligned vertical line. • For patterns 3 and 4, select the number representing the pattern - Epson WorkForce Pro WF-C8690 | Users Guide - Page 367
of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly from the 4. Select Maintenance. You see a screen like this: 5. Scroll down and select Paper Guide Cleaning. 6. Select the paper source you want to clean then select Start. 7. Repeat these - Epson WorkForce Pro WF-C8690 | Users Guide - Page 368
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce Pro WF-C8690 | Users Guide - Page 369
5. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Note: If lines appear on the printout - Epson WorkForce Pro WF-C8690 | Users Guide - Page 370
6. Raise the lever and open the ADF cover (F). 7. Use a soft, moist, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. 370 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 371
8. Pull out the paper cassette. 9. Use a soft, moist cloth to clean the cassette roller. Caution: Using a dry cloth can damage the surface of the roller. 10. Insert the paper cassette all the way into the printer. 11. Repeat steps 8 through 10 for any additional paper cassettes. 12. Clean the outer - Epson WorkForce Pro WF-C8690 | Users Guide - Page 372
lift and carry it using the hand position shown: • Avoid tilting the product, positioning it vertically, or turning it upside down; otherwise ink may leak. • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing. • Leave the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 373
unplug the power cord. 4. Disconnect any connected cables and external storage devices. 5. Close the rear paper support and remove the output tray. Note: Do not place the output tray on top of the product. The Cleaning Print Quality Adjustment Related tasks Removing and Installing Ink Cartridges 373 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 374
USB Device Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean - Epson WorkForce Pro WF-C8690 | Users Guide - Page 375
12.x or 10.13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 376
Turn the power off and on again. If the problem persists, contact Epson Support. Turn the product off and then back on again. paper or protective materials from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have - Epson WorkForce Pro WF-C8690 | Users Guide - Page 377
Ink Cartridge(s). Replace the indicated ink cartridges. The time for maintenance is approaching. Contact Epson Support. Do not attempt to perform maintenance on your own. Contact Epson for support. This printer may need service to keep print quality. Contact Epson Support is a problem with the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 378
cloud services, update the root certificate from the Epson Web Config utility. Check that the printer driver is Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Related references Where to Get Help Related tasks Removing and Installing Ink - Epson WorkForce Pro WF-C8690 | Users Guide - Page 379
was turned off. The received fax was already deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. Load paper that supports 2-sided printing. Available memory is running low. Reduce the size of the print job. Cannot communicate with a server using an - Epson WorkForce Pro WF-C8690 | Users Guide - Page 380
, or access point. DNS settings for the server can be checked from the DNS Server option in the Setup menu. If you cannot clear the problem, contact your product administrator. An authentication error has occurred. Check the Server Settings in the Settings menu. If you cannot clear the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 381
sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. If you cannot clear the problem, contact your product administrator. An authentication error has occurred. Make sure the settings are correct for the Destination - Epson WorkForce Pro WF-C8690 | Users Guide - Page 382
the settings are correct for the Destination folder selected in Save/Forward Settings in the Receive Settings menu. If you cannot clear the problem, contact your product administrator. There is not enough storage space available in the forwarding destination folder. Increase the storage space in the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 383
and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. 383 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 384
Print Head Cleaning Print Quality Adjustment Uninstall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or - Epson WorkForce Pro WF-C8690 | Users Guide - Page 385
button. Parent topic: Solving Setup Problems Noise After Ink Installation If you hear noises from your product after installing ink, check the following: • The first time you install ink cartridges, the product must charge is still in progress. If it is still in progress, contact Epson for help. 385 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 386
have problems installing software, disconnect the cable and carefully follow the instructions on the Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson - Epson WorkForce Pro WF-C8690 | Users Guide - Page 387
Point If your product has trouble finding or connecting to See your router documentation or contact your internet service provider for instructions. • Verify that your router or access (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your - Epson WorkForce Pro WF-C8690 | Users Guide - Page 388
version of the Internet Protocol. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode Setup Related tasks Selecting Wireless before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced - Epson WorkForce Pro WF-C8690 | Users Guide - Page 389
, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Cannot Print Over a Network If you cannot print over a network, try - Epson WorkForce Pro WF-C8690 | Users Guide - Page 390
network does not assign IP addresses using DHCP, set the IP address manually. • Make sure your computer and product are both using the same in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions. • Check if there are any paused print jobs. • Make sure your printer - Epson WorkForce Pro WF-C8690 | Users Guide - Page 391
. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network, try See your router documentation or contact your internet service provider for instructions. • If you are scanning a large - Epson WorkForce Pro WF-C8690 | Users Guide - Page 392
a User ID and Password for Scanning Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for - Epson WorkForce Pro WF-C8690 | Users Guide - Page 393
routine maintenance. This is normal. Parent topic: Solving Copying Problems Originals Do Not Feed From the Automatic Document Feeder If your the originals. • Make sure the size, weight, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Make sure - Epson WorkForce Pro WF-C8690 | Users Guide - Page 394
Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper - Epson WorkForce Pro WF-C8690 | Users Guide - Page 395
service Problems Related references Paper Jams Inside the Product Paper Loading Capacity Paper Specifications Related tasks Cleaning the Paper Guide Related topics Loading Paper Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions - Epson WorkForce Pro WF-C8690 | Users Guide - Page 396
a Computer Check these sections if you have problems while printing from your computer. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this manual. Nothing Prints Product Icon Does Not Appear - Epson WorkForce Pro WF-C8690 | Users Guide - Page 397
make sure the printer is not paused. • Make sure your product is selected as the printer in your printing program. Parent topic: Solving Problems Printing from a Computer Related tasks Running a Product Check Entering a User ID and Password for Printing Using AirPrint Product Icon Does Not Appear in - Epson WorkForce Pro WF-C8690 | Users Guide - Page 398
Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK program windows. Parent topic: Solving Problems Printing from a Computer Printing is . • If using the PostScript printer driver, set the Print Quality setting to ink drying time has not been increased for double-sided printing. 398 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 399
Select Options & Supplies, select Options (or Driver), and enable the High Speed Printing setting click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData printing again. Parent topic: Solving Problems Printing from a Computer Related references - Epson WorkForce Pro WF-C8690 | Users Guide - Page 400
directly to the printer on the Advanced tab in the printer properties. Parent topic: Solving PostScript Printing Problems Related topics Enabling Epson Universal Print Driver (PCL) or PostScript Printing Documents Print Incorrectly Using the PostScript Printing Software If your document does not - Epson WorkForce Pro WF-C8690 | Users Guide - Page 401
Click Printer under Hardware and Sound, then right-click the postscript driver for your product and select Properties. 2. Click any tab to Parent topic: Solving PostScript Printing Problems Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content - Epson WorkForce Pro WF-C8690 | Users Guide - Page 402
your printer software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac Too Many Copies Print Make sure that - Epson WorkForce Pro WF-C8690 | Users Guide - Page 403
the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics Loading Paper Incorrect Characters Print If incorrect - Epson WorkForce Pro WF-C8690 | Users Guide - Page 404
product name at the top of the driver window. Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your paper is positioned correctly for feeding into the printer. • Slide the edge guides against the edges of the paper. • Clean the scanner glass and document - Epson WorkForce Pro WF-C8690 | Users Guide - Page 405
Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also adjustments for each paper type. • You may need to replace the ink cartridges. 405 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 406
Problems edge guides to the edges of the paper. • Use a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks - Epson WorkForce Pro WF-C8690 | Users Guide - Page 407
that side first. Make sure the ink has dried before reloading the paper to print on the other side. Adjust the density and/or ink drying time settings. • If Quality Problems Related concepts Print Quality Adjustment Print Head Cleaning Related references Paper Specifications Available Epson Papers - Epson WorkForce Pro WF-C8690 | Users Guide - Page 408
. • Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Quality Adjustment Print Head Nozzle Check Print Settings - Mac Cleaning the Paper Guide Related topics Loading Paper Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers - Epson WorkForce Pro WF-C8690 | Users Guide - Page 409
, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Quality Adjustment Print Head Nozzle Check Print Head Alignment Related tasks Selecting Basic Print - Epson WorkForce Pro WF-C8690 | Users Guide - Page 410
clean the print head, if necessary. • The ink cartridges may be old or low on ink, and you may need to replace them. • driver, try adjusting the Color Mode setting on the Advanced tab of the printer software. • For best results, use genuine Epson paper. Parent topic: Solving Print Quality Problems - Epson WorkForce Pro WF-C8690 | Users Guide - Page 411
Does Not Operate Correctly Cannot Start Epson Scan 2 Parent topic: Solving Problems Scanning Software Does Not Operate with the ADF, check that the document cover and ADF cover are closed. • Make sure Epson Scan 2 is selected as your scanning program. • Make sure your computer is not running in - Epson WorkForce Pro WF-C8690 | Users Guide - Page 412
Related tasks Entering a User ID and Password for Scanning Starting a Scan Using the Epson Scan 2 Icon Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Image Consists of a Few Dots Only Line of Dots Appears in All Scanned - Epson WorkForce Pro WF-C8690 | Users Guide - Page 413
on the scanner glass. If you are scanning from the ADF, try cleaning the ADF and scan again. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned image, make - Epson WorkForce Pro WF-C8690 | Users Guide - Page 414
stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Image is Too Dark If your scanned image is too dark, try these - Epson WorkForce Pro WF-C8690 | Users Guide - Page 415
setting to High. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Ripple on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: • If the Image - Epson WorkForce Pro WF-C8690 | Users Guide - Page 416
Fax Quality is Poor Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try the error code list. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is - Epson WorkForce Pro WF-C8690 | Users Guide - Page 417
report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, - Epson WorkForce Pro WF-C8690 | Users Guide - Page 418
over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related references Job Status - Epson WorkForce Pro WF-C8690 | Users Guide - Page 419
• Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up. Parent topic: Solving Faxing Problems Fax Memory Full Error Appears If you see an error message telling - Epson WorkForce Pro WF-C8690 | Users Guide - Page 420
in the fax transmission report, the recipient's fax machine does not support A3-size documents. • If you are sending a fax using the Clean the scanner glass and document cover. Parent topic: Solving Faxing Problems Related tasks Cleaning Your Product Placing Originals on the Scanner Glass Received - Epson WorkForce Pro WF-C8690 | Users Guide - Page 421
product. Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer Files To or From a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these - Epson WorkForce Pro WF-C8690 | Users Guide - Page 422
Settings - Fax Related tasks Transferring Files from a USB Device to Your Computer Cannot Transfer Files To or From a USB Device If you have problems transferring files to or from a USB device connected to your product, try these solutions: • Make sure your device is compatible with the product - Epson WorkForce Pro WF-C8690 | Users Guide - Page 423
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Click or Start, and select All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account - Epson WorkForce Pro WF-C8690 | Users Guide - Page 424
: If you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. Click Downloads. 3. Select your operating - Epson WorkForce Pro WF-C8690 | Users Guide - Page 425
. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with - Epson WorkForce Pro WF-C8690 | Users Guide - Page 426
(U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Specifications Scanning Specifications Fax Specifications Ink Cartridge Specifications Dimension Specifications Electrical - Epson WorkForce Pro WF-C8690 | Users Guide - Page 427
only the printer driver, Epson Scan 2, and Document Capture Pro Server; any additional included software is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm - Epson WorkForce Pro WF-C8690 | Users Guide - Page 428
-Oficio (8.5 × 13.4 inches [216 × 340 mm]) Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper and paper distributed by Epson Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb (91 g/m2) to 68 lb (256 g/m2) Envelopes Size Paper - Epson WorkForce Pro WF-C8690 | Users Guide - Page 429
Printable Area Specifications Single sheets 1 Top/bottom/right/left: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.93 inches (49 mm) minimum 3 Reduced print quality area/bottom: 2.13 inches (54 mm) minimum Envelopes 429 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 430
1 Left/right: 0.12 inch (3 mm) minimum 2 Top/bottom: 0.20 inch (5 mm) minimum 3 Reduced print quality area/left: 2.13 inches (54 mm) minimum 4 Reduced print quality area/right: 1.93 inches (49 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications Paper - Epson WorkForce Pro WF-C8690 | Users Guide - Page 431
external Black and white: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Fax Specifications Fax type Support line Speed Resolution Walk-up black-and-white and color fax capability (ITU-T Super Group 3) Standard analog phone lines PBX (Private Branch - Epson WorkForce Pro WF-C8690 | Users Guide - Page 432
Phone Line RJ-11 Telephone set connection Parent topic: Technical Specifications Ink Cartridge Specifications Note: This printer is designed for use with Epson cartridges only, not third-party cartridges or ink. Other brands of ink supplies are not compatible and, if described as compatible, may - Epson WorkForce Pro WF-C8690 | Users Guide - Page 433
) Printing: 34.1 inches (866 mm) Approx. 101 lb (45.8 kg) Printer with 3 optional cassettes and the optional cabinet Height Width Depth Weight (without ink cartridges or power cord) Storage: 45.7 inches (1162 mm) Printing: 48.8 inches (1240 mm) Storage: 30.4 inches (772 mm) Printing: 30.4 inches - Epson WorkForce Pro WF-C8690 | Users Guide - Page 434
topic: Technical Specifications Interface Specifications Interface type SuperSpeed USB Hi-Speed USB (for external USB devices) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Related references External USB Device Specifications - Epson WorkForce Pro WF-C8690 | Users Guide - Page 435
driver • Security settings, such as password or encryption, etc. USB memory device 2TB Formatted in FAT, FAT32, or exFAT Note: Epson depending on purchase location WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA2-Enterprise (AES) WEP (64/128 bit) Frequency - Epson WorkForce Pro WF-C8690 | Users Guide - Page 436
Subpart B class B Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B This equipment contains the following wireless module: • Manufacturer: Seiko Epson Corporation. • Type: J26H006 436 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 437
15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows - Epson WorkForce Pro WF-C8690 | Users Guide - Page 438
Font name Family HP equivalent Algiers Medium, Extra Bold Albertus NimbusSansNo2 Medium, Bold, Italic, Bold Italic Arial Nimbus Roman No9 Medium, Bold, Italic, Bold Italic Times New Roman Nimbus Sans Medium, Bold, Oblique, Bold Oblique Helvetica Nimbus Sans Narrow Medium, Bold, Oblique - Epson WorkForce Pro WF-C8690 | Users Guide - Page 439
Font name Nimbus Mono PS Nimbus Roman No4 URW Classico URW Coronet URW Clarendon Condensed URW Classic Sans URW Classic Sans Condensed Antique Olive Garamond Mauritius Algiers NimbusSansNo2 Nimbus Roman No9 Nimbus Sans Nimbus Sans Narrow Palladio URW Gothic Family Regular, Bold, Oblique, Bold - Epson WorkForce Pro WF-C8690 | Users Guide - Page 440
Font name URW Bookman URW Century Schoolbook Nimbus Roman URW Chancery Medium Italic Symbol URW DingBats Dingbats Standard Symbol URW David URW Narkis URW Miryam URW Koufi URW Naskh URW Ryadh Family Light, Demi, Light Italic, Demi Italic Roman, Bold, Italic, Bold Italic Medium, Bold, Italic, Bold - Epson WorkForce Pro WF-C8690 | Users Guide - Page 441
Note: Depending on the print density, or quality and color of the paper, the OCR/Barcode Bitmap fonts may not be readable. Print a sample and check for readability before printing large quantities. Parent topic: Technical Specifications PCL Mode 5 Symbol Sets Your product can access a variety of - Epson WorkForce Pro WF-C8690 | Users Guide - Page 442
Symbol set name 8859-9 ISO WiTurkish MsPublishin VeMath 8859-10ISO DeskTop Math-8 Roman-8 WiE.Europe Pc1004 8859-15ISO PcTk437 Windows PsText IBM-US IBM-DN McText PcMultiling VeInternati PcEur858 VeUS PiFont PcE.Europe Unicode 3.0 WiBALT WiAnsi Attribute 5N 5T 6J 6M 6N 7J 8M 8U 9E 9J 9N 9T 9U 10J - Epson WorkForce Pro WF-C8690 | Users Guide - Page 443
Symbol set name PcBlt775 Pc866Cyr Greek8 WinGrk WinCyr Pc851Grk ISOCyr Pc8Grk ISOGrk Pc866Ukr Hebrew7 8859-8 ISO Hebrew8 Pc862Heb PC-862, Hebrew Arabic8 HPWARA Pc864Ara Symbol Wingdings ZapfDigbats OCR A OCR B OCR B Extension Code3-9 EAN/UPC Attribute 26U 3R 8G 9G 9R 10G 10N 12G 12N 14R 0H 7H 8H - Epson WorkForce Pro WF-C8690 | Users Guide - Page 444
Parent topic: Technical Specifications 444 - Epson WorkForce Pro WF-C8690 | Users Guide - Page 445
Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic - Epson WorkForce Pro WF-C8690 | Users Guide - Page 446
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 447
yourself. Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash - Epson WorkForce Pro WF-C8690 | Users Guide - Page 448
are properly installed. • After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions Radio waves from this product may adversely - Epson WorkForce Pro WF-C8690 | Users Guide - Page 449
Instructions When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson company. Applicable certification jack Universal Service Order Codes ("USOC") for the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 450
to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for more this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WorkForce Pro WF-C8690 | Users Guide - Page 451
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular - Epson WorkForce Pro WF-C8690 | Users Guide - Page 452
of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the - Epson WorkForce Pro WF-C8690 | Users Guide - Page 453
in that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of - Epson WorkForce Pro WF-C8690 | Users Guide - Page 454
of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding - Epson WorkForce Pro WF-C8690 | Users Guide - Page 455
and void. Parent topic: Notices Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson StoreSM is a service mark of Epson America, Inc. Epson iPrintTM and Remote PrintTM are trademarks of - Epson WorkForce Pro WF-C8690 | Users Guide - Page 456
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-C8690 | Users Guide - Page 457
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-C8690 User's Guide