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Epson WorkForce Pro WF-C8690 Users Guide - Page 394

Solving Paper Problems, Paper Feeding Problems

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Parent topic: Solving Copying Problems Related references Paper Feeding Problems Paper Jams Inside the Product Related tasks Placing Originals in the Automatic Document Feeder Cleaning Your Product Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jams Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the arrow mark on the edge guides inside the cassette or rear feed slot. • Place the product on a flat surface and operate it in the recommended environmental conditions. • Be sure to insert the paper cassette all the way into your product. • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it. • Do not load more than the recommended number of sheets. For plain paper, do not load paper above the arrow mark on the edge guides. • Make sure your paper meets the specifications for your product. • If paper jams when you print on both sides of the paper, try loading fewer sheets. • Make sure the paper size and paper type settings are correct for the paper source. • Run the paper guide cleaning utility to clean the paper path. • If paper does not feed correctly after replacing the maintenance rollers, make sure you installed the maintenance rollers correctly. 394

Section	Page
Contents	3
Product Basics	16
Installing the Optional Cabinet and Paper Cassettes	16
Installing the Optional Cabinet	16
Installing the Optional Paper Cassette Units	24
Enabling the Optional Paper Cassettes - Windows	31
Enabling the Optional Paper Cassettes - Mac	32
Using the Control Panel	34
Control Panel Buttons and Lights	34
Status Icon Information	35
Selecting the Date and Time	36
Selecting Your Country or Region	38
Setting a Password and Locking the Control Panel	39
Entering Characters on the LCD Screen	42
Using Presets	42
Setting User Feature Restrictions (Access Control)	45
Changing LCD Screen Language	46
Adjusting Control Panel Sounds	46
Adjusting the Screen Brightness	47
Turning Off the Operation Time Out Setting	48
Preventing PC Connection via USB	49
Product Parts Locations	50
Product Parts - Front	51
Product Parts - Inside	54
Product Parts - Back	56
Using Power Saving Settings	57
Changing the Sleep Timer Settings	57
Changing the Power Off Timer Settings	59
Epson Connect Solutions for Smartphones, Tablets, and More	59
Setting Up Epson Connect Services	60
Using Epson Email Print	61
Using the Epson iPrint Mobile App	62
Using Epson Remote Print	63
Using Epson Scan to Cloud	63
Using AirPrint	64
Using Google Cloud Print	64
Setting Up Google Cloud Print on a Chromebook	65
Android Printing Using the Epson Print Enabler	66
Using Fire OS Printing	67
Using Windows 10 Mobile Printing	67
Using Epson Print and Scan App with Windows Tablets	68
Using the Mopria Print Service	68
Printing and Scanning with NFC from Your Android Device	69
Wi-Fi or Wired Networking	71
Network Security Recommendations	71
Wi-Fi Infrastructure Mode Setup	72
Selecting Wireless Network Settings from the Control Panel	73
Wi-Fi Direct Mode Setup	75
Enabling Wi-Fi Direct Mode	75
Wi-Fi Protected Setup (WPS)	77
Using WPS to Connect to a Network	77
Printing a Network Status Sheet	78
Configuring Email Server Settings	79
Changing or Updating Network Connections	81
Accessing the Web Config Utility	81
Changing a USB Connection to a Wi-Fi Connection	81
Changing a Wi-Fi Connection to a Wired Network Connection	82
Connecting to a New Wi-Fi Router	82
Disabling Wi-Fi Features	83
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	84
Installing the Epson Universal Print Driver - Windows	84
Installing the PostScript (PS3) Printer Software - Windows	88
Installing the PostScript (PS3) Printer Software - Mac	88
Selecting PDL (Page Description Language) Settings	89
PDL Print Configuration Options	90
Selecting Printer Language and Interface Settings	93
Printing Language and Interface Options	94
Printing a PCL or PS3 (PostScript) Status Sheet	95
Loading Paper	96
Loading Paper in the Cassette	96
Loading Paper and Envelopes in the Rear Paper Feed Slot	99
Paper Loading Capacity	102
Double-sided Printing Paper Types	108
Available Epson Papers	109
Paper or Media Type Settings - Printing Software	111
Selecting the Paper Settings for Each Source - Control Panel	112
Paper Type Settings - Control Panel	113
Selecting Default Paper Settings - Administrator	114
Selecting the Default Printer Settings	114
Paper Source Settings Options	115
Selecting the Universal Print Settings	116
Universal Print Settings Options	117
Placing Originals on the Product	119
Placing Originals on the Scanner Glass	119
Placing Originals in the Automatic Document Feeder	120
Copying	126
Copying Documents or Photos	126
Copying Options	127
Printing from a Computer	131
Printing with the Standard Epson Printer Software - Windows	131
Selecting Basic Print Settings - Windows	132
Paper Source Options - Windows	134
Print Quality Options - Windows	134
Multi-Page Printing Options - Windows	135
Selecting Double-sided Printing Settings - Windows	135
Double-sided Printing Options - Windows	139
Print Density Adjustments - Windows	139
Selecting Additional Layout and Print Options - Windows	140
Custom Color Correction Options - Windows	142
Image Options and Additional Settings - Windows	143
Header/Footer Settings - Windows	144
Selecting a Printing Preset - Windows	145
Selecting Extended Settings - Windows	146
Extended Settings - Windows	148
Printing Your Document or Photo - Windows	150
Locking Printer Settings - Windows	150
Locked Setting Options	152
Entering a User ID and Password for Printing	153
Selecting Default Print Settings - Windows	154
Changing the Language of the Printer Software Screens	155
Changing Automatic Update Options	156
Printing with the Built-in Epson Driver - Windows 10 S	157
Selecting Print Settings - Windows 10 S	158
Printing with the Epson Standard Printer Software - Mac	161
Selecting Basic Print Settings - Mac	162
Paper Source Options - Mac	165
Print Quality Options - Mac	166
Print Options - Mac	166
Selecting Page Setup Settings - Mac	166
Selecting Print Layout Options - Mac	167
Selecting Double-sided Printing Settings - Mac	168
Double-sided Printing Options and Adjustments - Mac	169
Managing Color - Mac	170
Color Matching and Color Options - Mac	171
Selecting Printing Preferences - Mac	172
Printing Preferences - Mac	173
Printing Your Document or Photo - Mac	174
Checking Print Status - Mac	175
Printing with the Epson Universal Print Driver - Windows	175
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	176
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	178
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	181
Selecting Maintenance Options - Epson Universal Print Driver - Windows	184
Extended Settings - Epson Universal Print Driver - Windows	185
Selecting Default Print Settings - Epson Universal Print Driver - Windows	186
Locking Printer Settings - Epson Universal Print Driver - Windows	188
Epson Universal Print Driver Locked Setting Options	189
Adding Network Printers - Epson Universal Print Driver - Windows	190
Printing with the PostScript (PS3) Printer Software - Windows	193
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	193
Selecting Basic Print Settings - PostScript Printer Software - Windows	194
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	198
Selecting Default Print Settings - PostScript Printer Software - Windows	199
Printing with the PostScript (PS3) Printer Software - Mac	200
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	201
Selecting Basic Print Settings - PostScript Printer Software - Mac	202
Selecting Page Setup Settings - PostScript Printer Software - Mac	207
Selecting Print Layout Options - PostScript Printer Software - Mac	208
Sizing Printed Images - PostScript Printer Software - Mac	209
Managing Color - PostScript Printer Software - Mac	209
Printing Your Document or Photo - PostScript Printer Software - Mac	210
Checking Print Status - PostScript Printer Software - Mac	211
Cancelling Printing Using a Product Button	211
Scanning	213
Starting a Scan	213
Starting a Scan Using the Product Control Panel	213
Scanning to a Network Folder or FTP Server	215
Scanning to Email	217
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	219
Adding and Assigning Scan Jobs with Document Capture - Mac	222
Scanning to a Memory Device	222
Scanning to the Cloud	224
Scanning Using Web Services for Devices (WSD) - Windows	225
Control Panel Scanning Options	226
Starting a Scan Using the Epson Scan 2 Icon	228
Starting a Scan from a Scanning Program	230
Starting a Scan from a Smart Device	232
Entering a User ID and Password for Scanning	232
Scanning with Document Capture or Document Capture Pro	233
Setting the Operation Mode on the Product Control Panel	234
Scanning with Document Capture Pro in Simple View - Windows	234
Scanning with Document Capture Pro in Standard View - Windows	237
Scanning with Document Capture - Mac	240
Scanning in Epson Scan 2	243
Available Document Source Settings	246
Additional Scanning Settings - Main Settings Tab	246
Additional Scanning Settings - Advanced Settings Tab	247
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	248
Image Format Options	250
Scan Resolution Guidelines	250
Scanning Special Projects	251
Scanning to a SharePoint Server or Cloud Service - Windows	251
Scanning to a SharePoint Server or Cloud Service - Mac	254
Scanning Multi-Page Originals as Separate Files	255
Faxing	259
Connecting a Telephone or Answering Machine	259
Setting Up Fax Features	264
Setting Up Basic Fax Features	264
Using the Fax Setting Wizard	264
Selecting the Line Type	266
Setting the Number of Rings to Answer	267
Selecting Advanced Fax Settings	267
Send Settings - Fax	268
Receive Settings - Fax	269
Report Settings - Fax	271
Basic Settings - Fax	272
Security Settings - Fax	274
Setting Up the Fax Utility - Windows	275
Setting Up Fax Features Using the Fax Utility - Mac	277
Setting Up Contacts and Contact Groups	278
Setting Up Contacts Using the Product Control Panel	279
Creating a Contact	279
Editing or Deleting a Contact	281
Creating a Contact Group	282
Editing or Deleting a Contact Group	283
Importing Contacts Using the Fax Utility - Windows	284
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	287
Sending Faxes	289
Sending Faxes from the Product Control Panel	289
Sending a Fax Using the Keypad, Contact List, or History	289
Fax Sending Options	292
Sending a Fax at a Specified Time	294
Sending a Fax on Demand	295
Sending a Stored Fax	296
Dialing Fax Numbers from a Connected Telephone	297
Sending Faxes Using the Fax Utility - Windows	298
Sending Faxes Using the Fax Utility - Mac	301
Receiving Faxes	304
Fax Reception	304
Receiving Faxes Automatically	305
Receiving Faxes Manually	305
Forwarding Received Faxes	306
Receiving a Fax by Polling	306
Saving Faxes to an External USB Device	307
Saving and Viewing Received Faxes	308
Selecting Received Fax Options Using the Fax Utility - Windows	309
Checking Fax Status	312
Printing Fax Reports	313
Fax Report Options	313
Using External USB Devices with Your Product	315
Connecting a USB Device	315
USB Device Photo File Specifications	315
Disconnecting a USB Device	316
Viewing and Printing from the LCD Screen	316
Printing JPEG Photos	316
Printing TIFF and PDF Files	318
Print Setting Options - Device Mode	319
Transferring Files on a USB Device	321
Setting Up File Sharing for File Transfers from Your Computer	321
Transferring Files from a USB Device to Your Computer	322
Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers	324
Check Cartridge and Maintenance Box Status	324
Checking Ink Status on the LCD Screen	325
Checking Ink and Maintenance Box Status – Windows	326
Checking Cartridge and Maintenance Box Status - Mac	328
Purchase Epson Ink Cartridges and Maintenance Box	330
Ink Cartridge Part Numbers	330
Removing and Installing Ink Cartridges	331
Printing with Black Ink and Expended Color Cartridges	335
Printing with Expended Color Cartridges - Windows	335
Printing with Expended Color Cartridges - Mac	336
Conserving Low Black Ink with Windows	338
Maintenance Box Replacement	338
Replacing the Rollers for Paper Cassette 1	339
Replacing the Rollers for Paper Cassettes 2 to 4	344
Resetting the Roller Counter on the LCD Screen	350
Adjusting Print Quality	352
Print Head Maintenance	352
Print Head Nozzle Check	353
Checking the Nozzles Using the Product Control Panel	353
Checking the Nozzles Using a Computer Utility	355
Print Head Cleaning	357
Cleaning the Print Head Using the Product Control Panel	358
Cleaning the Print Head Using a Computer Utility	359
Print Head Alignment	361
Aligning the Print Head Using the Product Control Panel	362
Print Quality Adjustment	362
Adjusting the Print Quality Using the Product Control Panel	363
Adjusting the Quality for Each Paper Type	364
Cleaning the Paper Guide	367
Cleaning and Transporting Your Product	368
Cleaning Your Product	368
Transporting Your Product	372
Solving Problems	374
Checking for Software Updates	374
Product Status Messages	375
Job Status Error Codes	378
Running a Product Check	382
Resetting Control Panel Defaults	384
Solving Setup Problems	385
Product Does Not Turn On or Off	385
Noise After Ink Installation	385
Software Installation Problems	386
Solving Network Problems	386
Product Cannot Connect to a Wireless Router or Access Point	387
Network Software Cannot Find Product on a Network	388
Product Does Not Appear in Mac Printer Window	389
Cannot Print Over a Network	389
Cannot Scan Over a Network	391
Solving Copying Problems	392
Product Makes Noise, But Nothing Copies	392
Product Makes Noise When It Sits for a While	393
Originals Do Not Feed From the Automatic Document Feeder	393
Solving Paper Problems	394
Paper Feeding Problems	394
Paper Jams Inside the Product	395
Paper Ejection Problems	396
Solving Problems Printing from a Computer	396
Nothing Prints	397
Product Icon Does Not Appear in Windows Taskbar	397
Printing is Slow	398
Solving PostScript Printing Problems	399
Nothing Prints Using the PostScript Printing Software	400
Documents Print Incorrectly Using the PostScript Printing Software	400
Accessing Printer Properties - PostScript - Windows	401
Solving Page Layout and Content Problems	401
Inverted Image	402
Too Many Copies Print	402
Blank Pages Print	402
Incorrect Margins on Printout	403
Incorrect Characters Print	403
Incorrect Image Size or Position	404
Slanted Printout	404
Solving Print Quality Problems	405
White or Dark Lines in Printout	405
Blurry or Smeared Printout	406
Faint Printout or Printout Has Gaps	408
Grainy Printout	408
Incorrect Colors	410
Solving Scanning Problems	410
Scanning Software Does Not Operate Correctly	411
Cannot Start Epson Scan 2	411
Solving Scanned Image Quality Problems	412
Image Consists of a Few Dots Only	413
Line of Dots Appears in All Scanned Images	413
Straight Lines in an Image Appear Crooked	413
Image is Distorted or Blurry	414
Image Colors are Patchy at the Edges	414
Image is Too Dark	414
Back of Original Image Appears in Scanned Image	414
Ripple Patterns Appear in an Image	415
Scanned Image Colors Do Not Match Original Colors	415
Scanned Image Edges are Cropped	416
Solving Faxing Problems	416
Cannot Send or Receive Faxes	416
Cannot Receive Faxes with a Telephone Connected to Your Product	418
Fax Memory Full Error Appears	419
Sent Fax Quality is Poor	420
Sent Fax is Received in an Incorrect Size	420
Received Fax Quality is Poor	420
Received Fax is Not Printed	421
Solving USB Device Problems	421
Cannot View or Print from a USB Device	421
Cannot Save Files on a USB Device	422
Cannot Transfer Files To or From a USB Device	422
Uninstall Your Product Software	423
Uninstalling Product Software - Windows	423
Uninstalling Product Software - Mac	424
Where to Get Help	425
Technical Specifications	426
Windows System Requirements	426
Mac System Requirements	427
Paper Specifications	428
Printable Area Specifications	429
Automatic Document Feeder (ADF) Specifications	430
Scanning Specifications	430
Fax Specifications	431
Ink Cartridge Specifications	432
Dimension Specifications	433
Electrical Specifications	434
Environmental Specifications	434
Interface Specifications	434
External USB Device Specifications	435
Network Interface Specifications	435
Safety and Approvals Specifications	436
PostScript Fonts	437
PCL Fonts	438
PCL Mode 5 Symbol Sets	441
Notices	445
Important Safety Instructions	445
General Product Safety Instructions	445
Ink Cartridge Safety Instructions	447
Wireless Connection Safety Instructions	448
LCD Screen Safety Instructions	448
Telephone Equipment Safety Instructions	449
FCC Compliance Statement	449
Binding Arbitration and Class Waiver	452
Trademarks	455
Copyright Notice	455
libTIFF Software Acknowledgment	456
A Note Concerning Responsible Use of Copyrighted Materials	457
Default Delay Times for Power Management for Epson Products	457

Match case Limit results 1 per page

394

Parent topic:

Solving Copying Problems

Related references

Paper Feeding Problems

Paper Jams Inside the Product

Related tasks

Placing Originals in the Automatic Document Feeder

Cleaning Your Product

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Paper Feeding Problems

Paper Jams Inside the Product

Paper Ejection Problems

Parent topic:

Solving Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust

the edge guides. Make sure the paper stack is not above the arrow mark on the edge guides inside the

cassette or rear feed slot.

• Place the product on a flat surface and operate it in the recommended environmental conditions.

• Be sure to insert the paper cassette all the way into your product.

• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.

• Do not load more than the recommended number of sheets. For plain paper, do not load paper above

the arrow mark on the edge guides.

• Make sure your paper meets the specifications for your product.

• If paper jams when you print on both sides of the paper, try loading fewer sheets.

• Make sure the paper size and paper type settings are correct for the paper source.

• Run the paper guide cleaning utility to clean the paper path.

• If paper does not feed correctly after replacing the maintenance rollers, make sure you installed the

maintenance rollers correctly.