Epson WorkForce Pro WF-M5299 Users Guide for Latin America - Page 202
Incorrect Image Size or Position, Windows Vista, Control Panel, Printer, Hardware and Sound, Cancel
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• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, and select Open. Right click the stalled print job, click Cancel, and click Yes. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • If your product is connected to a USB hub, connect it directly to your computer instead. • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again. • If incorrect characters still appear in your prints, try connecting your product using a different cable. • Windows or Mac: Make sure you are using the printer software for this product. Check the product name at the top of the driver window. • If you are using the PostScript printer software, EPS files created in binary format may not print correctly. Try creating the file in ASCII format instead. • If you are using the Windows PostScript printer software, the product cannot print binary data if it is connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol setting on the Device Settings tab in the printer properties. • If you are using the Windows PostScript printer software, select the appropriate substitution fonts on the Device Settings tab in the printer properties. Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. • Make sure you selected the correct paper size on the control panel. • Make sure your paper is positioned correctly for feeding into the printer. • Slide the edge guides against the edges of the paper. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options - Windows Cleaning Your Product 202