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Gateway 6010GZ User Guide - Page 111

Telephone numbers, Automated troubleshooting system

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Telephone numbers Telephone support Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Answers by Gateway Gateway Customer Care America Online Sales Service description Get tutorial assistance for hardware and software issues. This is a fee-based service. Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 104 before calling.) Get support for your America Online ISP account. Get information about available systems. How to reach www.gateway.com/answers Gateway Customer Care telephone numbers vary by country or region. See the label on the bottom of your notebook. For more information, see "Identifying your model" on page 16. 800-827-6364 (US) 888-265-4357 (Canada) 888-888-2075 (US) 888-387-7752 (Canada) www.gateway.com 105

Section	Page
Contents	3
Getting Help	7
Gateway Web site	9
Using Support	9
Support Home	10
Product Support	10
Downloads	10
Customer Service	10
Upgrade Center	10
Resources	10
Contact Us	10
Help and Support	11
Searching for a topic	12
BigFix	12
Using Your Computer guide	13
Online help	13
Checking Out Your GatewayNotebook	15
Front	16
Left	17
Right	18
Back	19
Bottom	20
Keyboard area	21
Identifying your model	22
Gateway model and serial number	22
Microsoft Certificate of Authenticity	22
Finding your specifications	23
Accessories	23
Getting Started	25
Installing the battery	26
Connecting the ACadapter	26
Protecting from power source problems	28
Connecting the dial-up modem	29
Connecting to a cable or DSL modem or to an Ethernet network	30
Starting your notebook	31
Waking up your notebook	32
Turning off your notebook	32
Restarting (rebooting) your notebook	33
Status indicators	34
Using the keyboard	35
Key types	36
System key combinations	37
Using the EZPad touchpad	40
Using the touchpad	41
Adjusting the volume	43
Turning your wireless radio on or off	44
Using Drives and Ports	45
Using the DVD drive	46
Identifying drive types	46
Inserting a CD or DVD	47
Playing a CD	48
Playing a DVD	48
Creating CDs and DVDs	48
Using the memory card reader	49
Memory card types	49
Inserting a memory card	49
Using a memory card	49
Removing a memory card	50
Adding and removing a PCCard	50
Viewing the display on a projector or monitor	52
Connecting a video camera to your notebook	54
Managing Power	57
Monitoring the battery charge	58
Recharging the battery	59
Recalibrating the battery	59
Changing batteries	60
Extending battery life	62
Conserving battery power	62
Using alternate power sources	63
Changing power modes	63
Using power saving modes	64
Upgrading Your Notebook	65
Preventing static electricity discharge	66
Adding or replacing memory	67
Replacing the hard drive kit	72
Maintaining Your Notebook	77
Caring for your notebook	78
Cleaning your notebook	79
Cleaning the exterior	79
Cleaning the keyboard	80
Cleaning the notebook screen	80
Cleaning CDs or DVDs	80
Protecting your notebook from viruses	81
Updating Windows	84
Restoring your system	85
Microsoft System Restore	85
Reinstalling applications and drivers	85
Restoring your notebook to the original configuration	86
Troubleshooting	87
Safety guidelines	88
First steps	89
Troubleshooting	90
Audio	90
Battery	90
CD drives	90
Device installation	90
Display	91
DVD drives	92
File management	94
Hard drive	95
Internet	96
Keyboard	98
Memory	98
Memory card reader	99
Modem (dial-up)	99
Mouse	103
Networks	103
Passwords	104
PCCards	104
Power	105
Printer	106
Sound	107
Status indicators	108
Touchpad	108
Video	109
Telephone support	110
Before calling Gateway Customer Care	110
Telephone numbers	111
Automated troubleshooting system	111
Telephone numbers	111
Self-help	112
Tutoring	112
Training	112
Safety, Regulatory, and Legal Information	113
Index	125
A	125
B	125
C	125
D	126
E	127
F	127
G	127
H	127
I	128
J	128
K	128
L	128
M	128
N	129
O	129
P	129
R	130
S	130
T	131
U	132
V	132