Gateway C-140XL 8512330 - Gateway Convertible Notebook Reference Guide R2 - Page 124

CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your convertible notebook was dropped, or if the case was damaged. Instead, unplug your convertible notebook and contact a qualified computer technician. Tip For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on page 106. While troubleshooting your convertible notebook, follow these safety guidelines: • Never remove the memory bay or hard drive bay cover while your convertible notebook is turned on, while the main and optional multibay batteries are installed, and while the modem cable, network cable, and AC power adapter are connected to your convertible notebook. • Make sure that you are correctly grounded before accessing internal components. • After you complete any maintenance tasks where you remove the memory bay or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the batteries before you start your convertible notebook. Help For more information about troubleshooting, click or tap Start, then click or tap Help and Support. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your convertible notebook, try these things first: • Make sure that the AC power adapter is connected to your convertible notebook and an AC outlet and that the AC outlet is supplying power. • Make sure that the power cord is firmly connected to the AC power adapter. • If you use a power strip or surge protector, make sure that it is turned on. 116