Gateway E-4610D 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi
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- Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 1
REFERENCEGUIDE ® - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 2
- Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11 Working - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 4
an expansion card 46 Replacing the front fan 48 Replacing the rear fan 49 Replacing the front I/O board 50 Replacing the processor 51 Replacing the system battery 54 Replacing the power supply 55 Replacing the system board 57 Chapter 5: Maintaining Your Computer . . . . . 61 Setting up - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 5
maintenance tasks 74 Moving from your old computer 75 Transferring files and settings automatically 75 Transferring files and settings manually 76 Chapter 6: Troubleshooting 79 Safety guidelines 80 First steps 80 Troubleshooting 81 Add-in cards 81 Audio 81 CD or DVD drives 81 Diskette - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 6
Contents Sound 98 Recovering your system 99 Recovering pre-installed software and drivers 100 Using Microsoft System Restore 106 Recovering your system to its factory condition . . . . . 109 Recovering your system using the Windows DVD . . . . 110 Telephone support 111 Before calling Gateway - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 8
• Help and technical support • Using and customizing Windows and other software • Controlling audio and video settings • Using the Internet • Protecting your files • Playing and recording media • Networking To access your User Guide: • Click (Start), All Programs, then click Gateway Documentation. 2 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 9
that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 10
CHAPTER 1: About This Reference 4 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 12
Front CHAPTER 2: Checking Out Your Computer DVD/CD drive Memory card reader or diskette drive (optional) USB ports Power button/power indicator Hard drive activity indicator Microphone jack Headphone jack 6 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 13
www.gateway.com Component Icon DVD/CD drive Memory card reader or diskette drive (optional) USB ports Power button/power indicator Hard drive activity indicator Microphone jack Headphone jack Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 14
Computer Power connector Voltage switch Case cover thumbscrew Audio (line) in/side speaker jack Ethernet (network) jack Parallel port PS/2 mouse port Modem (line) jack (optional) Case cover thumbscrew Line out (headphones)/ front speaker jack Microphone jack USB ports Monitor (VGA) port Serial - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 15
cover thumbscrew Audio (line) in/side speaker jack (blue) Ethernet (network) jack Parallel port PS/2 mouse port (green) Modem (line) jack (optional) Line out (headphones)/front speaker jack (green) Microphone jack (pink) USB ports Monitor (VGA) port Serial port Description Plug the power cord - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon PS/2 keyboard port (purple) Telephone jack (optional) Expansion card bay cover Description Plug a PS/2 keyboard into this port. Plug your telephone into this jack. Install additional PCI expansion cards in one of these available slots. 10 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Using - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 18
Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 19
or curtains on windows and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set paper holders at the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 20
CHAPTER 3: Setting Up and Getting Started Sitting at your computer • support base on bottom for more stability. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 22
Started Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a wired - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 23
-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any USB or audio peripheral devices, such as printers, scanners, and speakers. If you need to attach a peripheral device to the parallel or serial ports, turn off your computer first - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 24
CHAPTER 3: Setting Up and Getting Started Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 25
off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. Using the keyboard - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 26
Setting Up and Getting Started Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys Indicators Windows /Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Press these keys to move the cursor - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 27
Application key Navigation keys Numeric keypad Icon Description Press this button to activate your computer's Sleep (power-saving) mode. Function keys Application buttons Audio playback buttons Indicators Windows keys Press these keys to start program actions. Each program uses different function - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 28
CHAPTER 3: Setting Up and Getting Started Feature Application key Icon Description Press this key to access shortcut menus and help assistants in Windows. Navigation keys Numeric keypad Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 29
in Windows. Press these keys to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer screen - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 30
CHAPTER 3: Setting Up and Getting Started As you move the mouse, the pointer (arrow) on the screen moves in the same direction. You can use the left - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 31
.gateway. and hold it down. Move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you left-hand configuration, and other mouse settings, see the "Customizing Windows" chapter in your online User Guide. For instructions on how to clean the mouse - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 32
Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Disc tray Manual eject hole Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 33
www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. DVD+R, DVD+RW, DVD-R, and DVD-RW discs. Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and double layer DVD+R discs. Note: To use - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 34
CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... RECORDER Your drive type is... DVD-RAM/-RW Blu-ray Disc HD-DVD Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 35
www.gateway.com Playing a DVD A DVD (Digital Versatile Disc) is similar to video, or about nine hours of high-definition video. Blu-ray Discs can be played on a Blu-ray-compatible player or a Blu-ray drive-equipped computer. For more information about playing Blu-ray Discs, see your online User Guide - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 36
, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 37
www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a different drive letter (for example, E: - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 38
the volume You can adjust volume using your speakers' controls, your keyboard controls, or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 39
www.gateway.com To adjust the volume from Windows: 1 Double-click the speaker icon on the taskbar. The volume control slider opens instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), Universal Serial Bus (USB), serial, and parallel. Use these ports - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 40
CHAPTER 3: Setting Up and Getting Started 34 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 41
memory • Replacing an optical or diskette drive or a card reader • Replacing the hard drive • Adding or replacing an expansion card • Replacing the front fan • Replacing the rear fan • Replacing the front I/O board • Replacing the processor • Replacing the system battery • Replacing the power supply - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 42
parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer cards by their edges or their metal mounting - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 43
electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Important Some details of your computer, such as available ports, may differ from those shown. To remove the side panel: 1 Follow the instructions in "Preventing static - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 44
CHAPTER 4: Upgrading Your Computer Removing and installing the front bezel To remove the front bezel: 1 After removing the side panel, press the three black plastic right side of the bezel out until the left side of the bezel comes away from the left side of the computer, then remove the bezel. 38 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 45
www.gateway.com To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer. 39 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 46
CHAPTER 4: Upgrading Your Computer 2 Swing the right side of the bezel in to insert the tabs on the right side of the bezel into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it snaps into place. 40 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 47
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Opening and closing the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 48
memory module automatically. When the module is secure, you hear a click. 5 Replace the side panel by following the instructions in "Opening and closing the case" on page 37. 6 Return your computer to its upright position. 7 Reconnect the cables and the power cord. 8 Turn on your computer. Windows - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 49
or a memory card reader. To replace a drive or card reader: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove the front bezel by following the instructions in "Removing and installing the front bezel" on page 38, then place the computer in - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 50
the front of the computer to the Lock position. 6 Reconnect the drive cables using the notes you took previously. 7 Replace the front bezel, then replace the side panel. Replacing the hard drive To replace the hard drive: 1 Remove the side panel by following the instructions in "Opening and closing - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 51
www.gateway.com 3 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) 4 Press the the drive release latch in toward the drive, then slide the drive out of the drive bay. 45 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 52
CHAPTER 4: Upgrading Your Computer 5 Remove the hard drive. 6 Slide the new drive into the drive took previously. 8 Replace the side panel by following the instructions in "Opening and closing the case" on page 37, then return your computer to an upright position. 9 Reconnect all external cables and - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 53
www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Open the card retention lever. Card retention lever 3 If you are replacing an expansion card, go to the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 54
insert the card, but do not bend the card sideways. 7 Reconnect the expansion card cables (if any) using the notes you took previously or the manufacturer's instructions. 8 Replace the side panel, then return the computer to an upright position. 9 Reconnect all external cables and the power cord. 48 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 55
www.gateway.com Replacing the front fan To replace the front fan: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 fan into place. 5 Replace the side panel, then return the computer to an upright position. 6 Reconnect all external cables and the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 56
CHAPTER 4: Upgrading Your Computer Replacing the rear fan Tools Phillips screwdriver To replace the rear fan: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Disconnect the fan from the system board. 3 Remove the four screws that secure the fan - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 57
www.gateway.com 6 Replace the side panel by following the instructions in "Opening and closing the case" on page 37. 7 Replace the side panel, then return the computer to an upright position. 8 Reconnect all external cables and the power cord. Replacing the front I/O board Important The color and - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 58
CHAPTER 4: Upgrading Your Computer 5 Insert the new I/O panel board into the computer, then replace the screw. 6 Connect the I/O panel cable to the new I/O panel. 7 Replace the front bezel by following the instructions in "Removing and installing the front bezel" on page 38. 8 Replace the side panel - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 59
www.gateway.com 3 Disconnect the fan cable from the system board. Caution The heat sink has thermal paste located on the bottom of it. Use caution when - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 60
CHAPTER 4: Upgrading Your Computer 5 Release the processor by pushing down on the lever and then lifting it completely up. 6 Remove the processor from the system board. 7 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 61
, then exit from the utility. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Opening and closing the case" on page - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 62
your computer. 12 Open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you wrote down previously. 14 Save all your settings and exit the BIOS Setup utility. Replacing the power supply To replace the power supply: 1 Remove the side panel by following the instructions - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 63
www.gateway.com 4 Slide the power supply away from the back of the computer, then pull it down and remove it. 5 Install the new power supply into the case, then install the three screws to secure the power supply to the case. 6 Reconnect the power supply cables using your notes from Step 2. 7 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 64
4: Upgrading Your Computer 7 Remove the seven system board screws. Screws Screws 8 Lift the system board up and out of the case. 9 Align the new system board on the screw holes in the case, then secure it into the case with the screws. 10 If your replacement system board does not include a processor - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 65
screws to secure the power supply to the case. 17 Connect the power and data cables using the notes you took previously. 18 Connect the fan cable to the system board, then insert the fan into place. 19 Install the memory you removed previously. 20 Reinstall any expansion cards you removed, using the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 66
CHAPTER 4: Upgrading Your Computer 60 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 67
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 61 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 68
CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 69
any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 70
cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 71
gateway keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 72
Update, see "Windows Update" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 73
www.gateway.com Using BigFix Your computer may have BigFix software installed. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 74
, and to delete, defragment, and back up files. Checking hard drive space To check hard drive space: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 75
www.gateway.com 2 Right-click the hard drive that you want to delete files from (for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them. If you use your computer several hours every day, you - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 76
Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 5 Correct any problems that are found by following the on-screen instructions , and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 77
www.gateway.com Disk Defragmenter organizes the data on the drive so each file is when you will not need the computer for several hours. To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click Start, then click My Computer. The My Computer window opens. 3 Right-click the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 78
CHAPTER 5: Maintaining Your Computer 5 Click Defragment now. If Disk Defragmenter does not top-right corner to close the Disk Defragmenter window. Help For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 79
Follow the on-screen instructions to customize the task. Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 80
Your Computer To move files and settings from your old computer: 1 Click Start, All Programs, Accessories, System Tools, then click Files and Settings Transfer Wizard. 2 Follow the on-screen instructions to complete the transfer. Transferring files and settings manually You can manually transfer - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 81
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 82
CHAPTER 5: Maintaining Your Computer 76 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 83
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 79 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 84
bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 85
www.gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See "Expansion cards" on page 86. Audio See "Sound" on page 97. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then try - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 86
CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. For more information - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 87
www.gateway.com Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message "disk is full or write-protected" • Make sure that the write-protection tab on - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 88
read • Adjust the monitor's brightness and contrast controls. • Change the display settings. For more information, see the "Customizing Windows" chapter in your online User Guide. For more information about monitor types, see your monitor and video card documentation. Help For more information about - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 89
a network router, switch, hub, or other network device. • Make sure that all computers are plugged into a powered electrical outlet and turned on. • Make sure that the router (if you are using one) is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 90
, and Gigabit Ethernet components will result in your network running at the slowest component speed. Expansion cards The computer does not recognize an expansion card • Shut down and restart your computer. • Make sure that you have installed the required software. For more information, see the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 91
. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 69. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your computer. • If your computer has - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 92
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 91. Help For more information about troubleshooting Internet connections, click - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 93
service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. For more information, see your computer that the keyboard port works. • Reinstall the keyboard device driver. A keyboard - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 94
about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search Help box, then press ENTER. You see a "Not enough memory" error message • Close all programs, then restart your computer. Memory card reader Drive letters for the memory card - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 95
gateway that your computer is connected service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 96
support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 97
cable standards and may cause problems with the modem connection. • Shut down and restart your computer. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 98
when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 99
" on page 16, your online User Guide, or "Ethernet" on page 85. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer does not accept your password • Make - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 100
instructions on installing the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 101
For more information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search Help box, then press ENTER. Sound You are not getting sound from the speakers • Make sure that the volume controls are turned up. For more information - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 102
your system Understanding system recovery options Most computer problems can be solved by following the information in "Troubleshooting" on page 79 or at gateway.com. Problem-solving may also involve re-installing some or all of the computer's software (also called recovering or restoring your - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 103
more help, you can find the Gateway Customer Care contact information on the label located on the front or side of your computer. If you have problems with your computer and you need to recover your system, you can restore specific drivers and programs from a set of recovery discs, roll back your - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 104
Troubleshooting To restore your system from the driver and application recovery discs: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. - OR Turn on your computer, then insert the driver more drivers or applications. 4 Click Yes to install more drivers or - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 105
condition. Every time you install new device drivers or software, and every 24 hours (while your computer is turned on), Microsoft System Restore takes a "snapshot" of your system settings and saves it as a restore point. In most cases of hard-to-resolve software problems, you can return to one of - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 106
CHAPTER 6: Troubleshooting 2 Click Undo changes to your computer with System Restore. The Welcome to System Restore dialog box opens. 3 Click Restore my computer to an earlier time, then click Next. The Select a Restore Point dialog box opens. 4 Click a bold date on the calendar (Step 1 on the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 107
you selected, and read all notices on the screen. 7 Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery. See "Recovering your system from the hard drive" on page 104 for - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 108
Troubleshooting , then re-enable the Internet connection to update antivirus definitions and install Windows Updates. To recover your system from the hard drive Your computer restarts, then the System Recovery program starts. - OR Turn on or restart your computer and press F11 while your computer is - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 109
gateway new copy of Windows XP. This option saves your existing data files, but all programs must be reinstalled and the program settings reconfigured. You download Windows updates and antivirus updates to bring your computer's software up to date. 7 Click Restart. Your computer restarts, and Windows - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 110
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 111
online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and your online User Guide. • The software publisher's Web site. Help For more how-to information about Windows, click Start, then click Help and Support. Type the keyword - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 112
CHAPTER 6: Troubleshooting 108 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 113
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 113 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 114
instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer receiver card, make Gateway - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 115
by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 116
with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card modular jack which is Part 68-compliant. See installation instructions for details. The Ringer service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 117
as appropriate. Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 118
cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer Code, ANSI/NFPSA 70, provides information with regard to proper grounding of the mast and supporting structure - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 119
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 120
is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 121
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 122
APPENDIX A: Legal Notices 122 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 123
removing memory card 31 replacing expansion 46 slots 30 troubleshooting add-in card 86 troubleshooting Ethernet 85 troubleshooting expansion card 86 troubleshooting memory card 90 types of memory cards supported 31 case opening 37 case cover 9 CD cleaning 66 copying 30 inserting 26 playing audio 28 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 124
D default printer setting 96 defragmenting hard drive 71 deleting files and folders 69 dial-up modem 16 adjusting volume 94 connecting 9 diagnostics 93 dialing properties 91 troubleshooting 91 troubleshooting connection speed 93 digital camera locating USB port 7, 9 DIMM See memory directional keys - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 125
15 expansion card adding 46 replacing 46 external audio jack 9 F fan variable-speed 16 faxes troubleshooting 93 port 34 folders opening 25 fragmentation 71 function keys 20, 22, 23 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 126
buttons 20, 21 cleaning 65 features 20, 21 PS/2 port 9 troubleshooting 89 USB port 7, 9 keys application 23 arrow 23 directional 23 function 23 navigation 23 numeric 23 Windows 23 keys and buttons application 21, 22 arrow 21, 22 audio playback 20, 22 directional 21, 22 editing 20 function 20 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 127
screen objects 25 troubleshooting 95 USB port 7, 9 moving files from old computer 75, 76 pointer 24, 25 screen objects 25 settings from old computer 75 multimedia adjusting volume 32 playing Blu-ray 29 playing DVD 29 playing HD-DVD 29 using Windows Media Player 29 MultiMediaCard 31 muting sound 32 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 128
turning on computer 16 power button 7 power supply replacing 55 printer installing 34 parallel port 9 setting default 96 troubleshooting 96 USB port 7, 9 programs closing unresponsive 19 opening 25 recovery discs 100, 104 re-installing 99, 100 PS/2 port keyboard 9 mouse 9 R RAM See memory rear fan - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 129
eye strain 13 setting up computer 13 sitting at computer 12, 14 static electricity 36 scanner installing 34 screen troubleshooting 84 screen objects getting information 25 moving 25 selecting 25 Scroll Lock indicator 20, 22, 23 scroll wheel 25 serial number 3 serial port 9, 34 setting up safety - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 130
112 U uninterruptible power supply (UPS) 15 updating Windows 66 UPS 15 USB port 7, 9, 34 V VGA port 9 video playing 29 voltage switch 9 volume adjusting 32 adjusting dial-up modem 94 controls 32 muting 32 troubleshooting 98 W waking computer 17 Windows Product Key Code 3 Windows Easy Transfer 75 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 131
www.gateway.com creating restore point 108 Windows Update 66 wired Ethernet troubleshooting 85 working safely 12 131 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 132
Index 132 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 133
- Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide (for computers with Wi - Page 134
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