Gateway E-9722R Gateway E-9722R Server User Guide - Page 69

Troubleshooting, First steps, Battery replacement, Gateway Customer Care. For instructions, see

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www.gateway.com Troubleshooting First steps Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: - The power cords or plugs are damaged - Liquid has been spilled into your server - Your server was dropped - The case was damaged Instead, unplug your server and contact a qualified computer technician. Try these steps first before going to the following sections: • Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power. • If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle the power required by your server. • If you added or removed server components before the problem started, review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device's software, then reinstall the device. • If an error message appears on the screen, write down the exact message before calling Gateway Customer Care. For instructions, see "Telephone support" on page 58. • Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Check your configuration settings. • When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server into a halt state. For the location of the button, see "Control panel" on page 2. • If an error occurs in a program, see its documentation or online help. Battery replacement If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try: • Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies. • Remove the back top panel by following the instructions in "Opening the server case" on page 25, then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. • If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective. 63

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www.gateway.com
63
Troubleshooting
First steps
Try these steps first before going to the following sections:
•
Make sure that the power cords are connected to your server and an AC outlet and that
the AC outlet is supplying power.
•
If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
•
If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device’s software, then reinstall the
device.
•
If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see
“Telephone support” on page 58
.
•
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Check your configuration settings.
•
When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server
into a halt state. For the location of the button, see
“Control panel” on page 2
.
•
If an error occurs in a program, see its documentation or online help.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
•
Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Correct any discrepancies.
•
Remove the back top panel by following the instructions in
“Opening the server case” on
page 25
, then make sure that all cables inside the case are attached securely. Also, make
sure that the colored cable edges are aligned correctly and that the connectors do not miss
any pins.
•
If you have the correct test equipment, make sure that the new battery has power. Although
unlikely, your new battery may be defective.
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.