Gateway T2330 User Guide - Page 128

A DVD movie will not play, Troubleshooting

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Page 128 highlights

Chapter 10: Troubleshooting ■ Your convertible notebook may be experiencing some temporary memory problems. Shut down and restart your convertible notebook. ■ Reinstall the audio device drivers. For more information, see "Downloads" on page 4. A DVD movie will not play ■ Make sure that the label or side you want to play is facing up, then try again. ■ The DVD drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. ■ Make sure that you have a DVD drive. See "Identifying drive types" on page 63 for more information. ■ Shut down and restart your convertible notebook. ■ Clean the DVD. For more information, see "Cleaning CDs or DVDs" on page 107. ■ DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your convertible notebook's delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive's regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging. If the DVD movie does not play, the disc's regional code and your DVD drive's regional code may not match. ■ Make sure that a DVD player program has been installed on your convertible notebook. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" on page 65. 122 www.gateway.com

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122
www.gateway.com
Chapter 10: Troubleshooting
■
Your convertible notebook may be experiencing some temporary
memory problems. Shut down and restart your convertible
notebook.
■
Reinstall the audio device drivers. For more information, see
“Downloads” on page 4
.
A DVD movie will not play
■
Make sure that the label or side you want to play is facing up, then
try again.
■
The DVD drive may not be inserted completely into the modular
bay. Press the module into the bay, then try to access the disc again.
■
Make sure that you have a DVD drive. See
“Identifying drive types”
on page 63
for more information.
■
Shut down and restart your convertible notebook.
■
Clean the DVD. For more information, see
“Cleaning CDs or DVDs”
on page 107
.
■
DVD discs and drives contain
regional codes
that help control DVD
title exports and help reduce illegal disc distribution. To be able to
play a DVD, the disc’s regional code and your DVD drive’s regional
code must match.
The regional code on your DVD drive is determined by your
convertible notebook’s delivery address. The regional code for the
United States and Canada is 1. The regional code for Mexico is 4.
Your DVD drive’s regional code must match the regional code of the
disc. The regional code for the disc is on the disc, disc
documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your
DVD drive’s regional code may not match.
■
Make sure that a DVD player program has been installed on your
convertible notebook.
Tips & Tricks
For instructions on playing a DVD, see
“Playing a DVD” on
page 65
.