HTC DROID DNA User Guide - Page 157

Sync, backup, and reset 157 Resetting Droid DNA by HTC (Hard reset) If you're passing Droid DNA by HTC on to someone else or Droid DNA by HTC has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset or master reset). Factory reset will permanently delete all your data and customized settings, and will remove any applications you've downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset. Performing a factory reset from settings 1. Slide the Notifications panel open, and then tap . 2. Tap Backup & reset. 3. Tap Reset phone. 4. If you want to permanently delete media and other data on Droid DNA by HTC, tap Erase all data. 5. Tap Reset phone, and then tap Erase everything. Performing a factory reset using hardware buttons If you can't turn Droid DNA by HTC on or access settings, you can still perform a factory reset by using the hardware buttons on Droid DNA by HTC. 1. Press and hold the VOLUME DOWN button, and then press and hold the POWER button.